Account Now?
Jun 21, 2013, 5:24 pm
#226
Join Date: Sep 2005
Posts: 26
Is there an easy way to check whether you had a balance when your account was closed? I believe mine was $0, and the automated system does say $0, but I'm not sure whether that means my memory is correct, or if they say $0 for all closed accounts.
If anyone who knows that they had money in their account can confirm whether the automated system still knew their balance, it would be much appreciated.
Phone reps have been unhelpful so far and keep asking me to mail in information, even if I want a check (which might be for $0).
If anyone who knows that they had money in their account can confirm whether the automated system still knew their balance, it would be much appreciated.
Phone reps have been unhelpful so far and keep asking me to mail in information, even if I want a check (which might be for $0).
Jun 21, 2013, 5:30 pm
#227
Join Date: Mar 2010
Location: SEA
Programs: UA 1K 1.9MM; AS; GP D; HH D
Posts: 132
Is there an easy way to check whether you had a balance when your account was closed? I believe mine was $0, and the automated system does say $0, but I'm not sure whether that means my memory is correct, or if they say $0 for all closed accounts.
If anyone who knows that they had money in their account can confirm whether the automated system still knew their balance, it would be much appreciated.
Phone reps have been unhelpful so far and keep asking me to mail in information, even if I want a check (which might be for $0).
If anyone who knows that they had money in their account can confirm whether the automated system still knew their balance, it would be much appreciated.
Phone reps have been unhelpful so far and keep asking me to mail in information, even if I want a check (which might be for $0).
Jun 21, 2013, 6:27 pm
#228
Join Date: May 2013
Location: Texas
Programs: AA, AS, DL
Posts: 111
That was not my experience. My card was closed with the dispute form being displayed. When I called in, the automated system was able to correctly tell me the balance on the card. The rep didn't ask me to mail/fax in any info. She just have the check mailed out to me.
Jun 21, 2013, 6:40 pm
#229
Join Date: Apr 2013
Location: The Empire State
Programs: CO (RIP), US (RIP), Amtrak. Lots of CC programs.
Posts: 442
I called in to the robot, the account I was trying to re-open (they e-mailed back saying it was closed) reports a zero balance and other accounts have the amounts I deposited.
Does this mean I have to call in about every account to get a check?
Does this mean I have to call in about every account to get a check?
Jun 21, 2013, 6:46 pm
#230
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Or you could be me and try to be a woman on the phone to the overseas agent and talk in a high voice and on speaker to act as though I were my wife lol. She was away so I just wanted to call and get them to send the check now that our earlier attempt to keep the acct open failed.
Well the lady totally called me out
and so I just hung up. Later my wife was available and she laughed and we called in and she got them to send the check. the agent laughed because the notes said something about how I called in instead of my wife and when I admitted it to him he said he understood because his wife hates calling CS too . As for her check... It will be, as I said, 10-14 biz days but whatever. See, my wife hates this sort of thing. She doesn't mind doing miles and gigs and all the CCs etc but she totally hates the PP cards and the shammy small overseas companies and having to call them or be on the phone even for a minute just to verify herself. We have often joked that some teen ager from down the street in our neighborhood could BE the woman voice being her and then we have joked that if I had a voice changer I could do it. So when she was away at family I figured WTH I will try.
Jun 21, 2013, 7:24 pm
#231
Join Date: May 2013
Location: Texas
Programs: AA, AS, DL
Posts: 111
Jun 21, 2013, 7:43 pm
#232
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
This is one of the "costs" to factor in and one more reason that may exist to avoid certain types of things. I think bb is pretty solid but i wont get my wife a pp card from another such service again. Not worth the trouble
Jun 22, 2013, 6:45 pm
#236
Join Date: Dec 2012
Location: JFK
Programs: *$ Gold :)
Posts: 1,061
Jun 22, 2013, 6:54 pm
#237
Join Date: Dec 2012
Location: JFK
Programs: *$ Gold :)
Posts: 1,061
I'd not trust their words from my experience (read my posts in this thread if interested.)
Jun 22, 2013, 7:33 pm
#238
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
methinks AN just was done with doing this stuff. They want out. Nothing wrong with RI or MP just done. That is why they stopped everyone. My only prob is I wish they gave us notice!
Jun 23, 2013, 11:11 am
#239
Join Date: Mar 2010
Posts: 37
I am waiting on my wife and my funds to be returned. $3000 total. Monday is the 10 days.....we will see......I'll call they do not arrive.....but, I suspect it will be longer.....I just hope the "checks are in the mail" as they say!
Jun 23, 2013, 3:24 pm
#240
Join Date: Mar 2012
Location: NYC
Programs: UA 2P, HHonors Gold
Posts: 23
Shutdown while BP in progress
Anybody have experience with being shutdown while a billpay is in progress? My billpay was initiated on Friday and supposed to clear by Tuesday. I just logged today and saw the dispute page (the account was working fine yesterday).