The Ultimate Guide to Four Seasons Hotels & Resorts
Jul 19, 2022, 12:12 pm
#841
Join Date: Mar 2019
Posts: 92
I wonder if the media simply doesn't understand that corporate ownership doesn't necessarily mean property ownership. I could be wrong but think it's highly questionable that Gates buys this Palazzo. My initial understanding was that the Catholic Church through an investment arm is the owner and they would have FS manage the property. It is so weird to read that Gates and Waleed are jointly buying the palazzo. However, given Kingdom has divested nearly all hotels except FSGV and Savoy, it could be possible that Waleed is doing another round of investments... who knows!
Fort Partners are the owners, who already own multiple FS properties in the states.
Aug 10, 2022, 1:21 pm
#847
Join Date: Sep 2009
Location: Europe
Posts: 2,600
Aug 15, 2022, 12:32 pm
#849
Join Date: Mar 2019
Posts: 92
Four Seasons Luxor under way
https://www.forbesmiddleeast.com/lif...pened-in-luxor
TMG Holding being the owner should mean that the property will be built to very high standards like the new extension of FS Sharm el Sheikh.
TMG Holding being the owner should mean that the property will be built to very high standards like the new extension of FS Sharm el Sheikh.
Aug 19, 2022, 1:15 pm
#850
Join Date: Nov 2007
Posts: 2,946
Four Seasons to manage new properties being built in both Cario and Luxor; I'm assuming the current properties there will change to a new flag and management open these two open?
https://cpp-luxury.com/four-seasons-...s-cairo-luxor/
https://cpp-luxury.com/four-seasons-...s-cairo-luxor/
Aug 20, 2022, 4:39 am
#851
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,522
Not so sure about this. The Luxir property will not have any effect on Cairo and the new property in cairo seems to be on totally different part of the city. I doubt many tourists will stay there.
Aug 20, 2022, 10:45 am
#852
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,509
Online reservation cancellation possible?
Hello all,
I might pose a stupid question here but i am totally unfamiliair with Four Seasons.
Problem:
I've booked a B&B rate at Four Seasons Aestir Palace in November,
Due to medical treatments i prefer to cancel this stay.
1 From the confirmation email i press the link modify my stay
2 It goes to the Four Seasons site, asking for my last name
3 After input i am taken to their website with all features to enhance the stay
4 no memtion at all of cancelling or modifying my reservation
5 only a chat with us function
Question: To cancel my reservation:
Is it normal to use the chat function ?
Or am i better off to email to [email protected] instead?
Thanks for you input!
I might pose a stupid question here but i am totally unfamiliair with Four Seasons.
Problem:
I've booked a B&B rate at Four Seasons Aestir Palace in November,
Due to medical treatments i prefer to cancel this stay.
1 From the confirmation email i press the link modify my stay
2 It goes to the Four Seasons site, asking for my last name
3 After input i am taken to their website with all features to enhance the stay
4 no memtion at all of cancelling or modifying my reservation
5 only a chat with us function
Question: To cancel my reservation:
Is it normal to use the chat function ?
Or am i better off to email to [email protected] instead?
Thanks for you input!
Aug 21, 2022, 3:00 am
#853
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,509
I can answer my own question:
- i used the chat function within the reservation interface
- or it was a very smart AI or there was a direct connection to Greece this sunday morning and everyone had their Greek coffees already....
- i asked in chat to cancel
- they answered to see / analyze if the B&B rate was eligable for free cancellation
- after 2 min wait, the answer was given OK for cancellation
- asked for cancellation confirmation per email
- in another 2 minutes it appeared in my inbox
Conclusion:
- not that obvious for cancellations
- chat function works
- action could instantly be taken
* do miss however a convenience cancellation button just as in interface on sites of IHG / Hilton / Hyatt
- i used the chat function within the reservation interface
- or it was a very smart AI or there was a direct connection to Greece this sunday morning and everyone had their Greek coffees already....
- i asked in chat to cancel
- they answered to see / analyze if the B&B rate was eligable for free cancellation
- after 2 min wait, the answer was given OK for cancellation
- asked for cancellation confirmation per email
- in another 2 minutes it appeared in my inbox
Conclusion:
- not that obvious for cancellations
- chat function works
- action could instantly be taken
* do miss however a convenience cancellation button just as in interface on sites of IHG / Hilton / Hyatt
Aug 30, 2022, 3:21 pm
#854
Join Date: Nov 2004
Location: Camp Hill, Pa.
Posts: 229
Had a quick one night stay at the new FS Minneapolis. I’m not really into writing hotel reviews about out a short synopsis…
The property is beautiful - especially the bar area (great drinks too!). The room (we were in a deluxe river view king) is calming and well designed, and I appreciated the qi charger in the nightstand. No hooks though anywhere which is crazy and a pet peeve of mine in hotels (especially those on cold climates like MSP!). Nice view looking over the Mississippi. The bathroom shower had excellent pressure from the rain forest head.
Staff was kind and helpful, though our interaction was pretty minimal given the short stay. Check in and out was efficient and pleasant, no issues applying partner benefits. Sadly we had to leave before breakfast opened this morning.
We had dinner at Mara and it was excellent. The salt crusted branzino and lamb shank were expertly prepared and service was attentive.
A great addition to MSP!
The property is beautiful - especially the bar area (great drinks too!). The room (we were in a deluxe river view king) is calming and well designed, and I appreciated the qi charger in the nightstand. No hooks though anywhere which is crazy and a pet peeve of mine in hotels (especially those on cold climates like MSP!). Nice view looking over the Mississippi. The bathroom shower had excellent pressure from the rain forest head.
Staff was kind and helpful, though our interaction was pretty minimal given the short stay. Check in and out was efficient and pleasant, no issues applying partner benefits. Sadly we had to leave before breakfast opened this morning.
We had dinner at Mara and it was excellent. The salt crusted branzino and lamb shank were expertly prepared and service was attentive.
A great addition to MSP!
Sep 2, 2022, 7:39 pm
#855
Join Date: May 2014
Location: San Francisco
Posts: 352
Random question for people have stayed at a variety of different locations: has anyone noticed Four Seasons properties getting stingy with the "Daily full breakfast for two" benefit in FSPP or FHR?
I first noticed this whenever I put my parents up at the FS San Francisco at Embarcadero, if you order like two breakfast entrees and two drinks (e.g. coffee / OJ) the $70 credit amount will end up not covering the items by $20-30 plus tips. Then I stayed at the FS NOLA on FSPP recently and the breakfast credit for two was $60, which is quite low; two breakfast entrees + 1 black coffee + 1 latte comes to $90.
I can afford the residual $30 or whatever but more that it feels like the FS is nickle and diming which I don't like in luxury hotels where you're paying premium rates.
Contrast this to my last FHR stay at the Langham Chicago where the bills were around $100 and on my checkout folio breakfast is completely removed (even tray charges), etc. or my recent stay at Rosewood London where they don't make you sign anything and everything is just magically reduced to the $5 tray charge... no "max X GBP", etc. (they also serve breakfast 24/7 which is nice).
But I don't claim to have stayed at many FS to generalize.
I first noticed this whenever I put my parents up at the FS San Francisco at Embarcadero, if you order like two breakfast entrees and two drinks (e.g. coffee / OJ) the $70 credit amount will end up not covering the items by $20-30 plus tips. Then I stayed at the FS NOLA on FSPP recently and the breakfast credit for two was $60, which is quite low; two breakfast entrees + 1 black coffee + 1 latte comes to $90.
I can afford the residual $30 or whatever but more that it feels like the FS is nickle and diming which I don't like in luxury hotels where you're paying premium rates.
Contrast this to my last FHR stay at the Langham Chicago where the bills were around $100 and on my checkout folio breakfast is completely removed (even tray charges), etc. or my recent stay at Rosewood London where they don't make you sign anything and everything is just magically reduced to the $5 tray charge... no "max X GBP", etc. (they also serve breakfast 24/7 which is nice).
But I don't claim to have stayed at many FS to generalize.