The Ultimate Guide to Four Seasons Hotels & Resorts
Mar 12, 2022, 10:44 am
#796
Join Date: Sep 2009
Location: Europe
Posts: 2,602
FS does have (hydra) masks as part of minibar offerings, FS Dubai JB for example has them, too. I believe they're blue-ish masks filled with some sort of cooling gel. Not something I need.
Very sorry to hear this happened...
Very sorry to hear this happened...
Mar 12, 2022, 2:04 pm
#797
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Germany
Programs: Some
Posts: 11,523
For 150€.... I remember some cosmetic masks in hotels, but they were free. Also if my GF buys masks they are far from 150 €
Mar 12, 2022, 3:10 pm
#798
Join Date: Mar 2010
Posts: 2,592
Do you know how much Dubai and JB are charging? My wife was surprised of the EURO 150 cost and she's paying a fraction of this price (maybe not for the same quality)
I did check the mini bar price list (in the first room we had) and IIRC there were no 3 digits numbers (more expensive was euro 80 for half champagne
Mar 12, 2022, 3:12 pm
#799
Join Date: Mar 2010
Posts: 2,592
Mar 12, 2022, 3:17 pm
#800
Join Date: Mar 2010
Posts: 2,592
So a FSPP can add the perks to any reservation ?
They told me that their offer is only valid if I book direct
Anyway, 4 pm is not confirmed with FSPP / virtuoso etc
We'll probably spend the night at the former FS (terre blanche) Not the same service than cap ferrat but half the price and in winter their indoor pool is much appreciated.
Mar 13, 2022, 12:30 am
#801
Join Date: Sep 2009
Location: Europe
Posts: 2,602
I asked my wife if she knew what is and she told me : this is the thing you're teasing me when I put them on my face
Do you know how much Dubai and JB are charging? My wife was surprised of the EURO 150 cost and she's paying a fraction of this price (maybe not for the same quality)
I did check the mini bar price list (in the first room we had) and IIRC there were no 3 digits numbers (more expensive was euro 80 for half champagne
Do you know how much Dubai and JB are charging? My wife was surprised of the EURO 150 cost and she's paying a fraction of this price (maybe not for the same quality)
I did check the mini bar price list (in the first room we had) and IIRC there were no 3 digits numbers (more expensive was euro 80 for half champagne
I have a feeling the mask explanation was more of an excuse on their part.
Apr 14, 2022, 2:56 am
#802
Join Date: Mar 2019
Posts: 92
FS Langkawi without a GM?
I was checking out FS Langkawi’s website and I don’t find a GM listed on their “meet the team” page. My last visit was in 2018 when Andrew Harrison was the GM and I found that he has moved to Hampshire. Is the resort running without a GM? Any recent experience?
Apr 18, 2022, 12:45 pm
#804
formerly known as deathscar
Join Date: Jul 2007
Location: Hong Kong
Programs: Virtuoso | Four Seasons Preferred Partner | Rosewood Elite | Hyatt Prive - and more
Posts: 2,096
Their last GM (who was there when I was last there in mid 2019) recently moved to another Four Seasons property a couple of months back - so it's possible that given the hotel hasn't appointed a new one yet given its still opening up from the pandemic. The same old GM is also listed in our agent's page, so it hasn't been updated yet either.
Apr 24, 2022, 2:32 pm
#805
Join Date: Mar 2010
Posts: 2,592
of course the charge is wrong which is not really the problem : the issue is the ridiculous and stupid reason they provided for this charge. This is the twilight zone.
I asked for a photo of the « hydra mask » out of curiosity and they just advised that they’ll refund and it was a mistake.
I asked for a photo of the « hydra mask » out of curiosity and they just advised that they’ll refund and it was a mistake.
After a couple of weeks the refund was not performed and I had to follow up several times to have my euro 150 back.
I had a couple of bad / very bad customer service experience at the FS GV at 2 of their restaurants (George and le Cinq) few months apart. Last bad one was this week.
There is a service labor shortage worldwide so bad / not trained / inexperienced service from front employee is not that surprising and unfortunately FS both properties in France are affected.
The worst part is not that there is no involvement / help from both FS managements / senior people (and I did mail and e-mail a physical letter to the FS Paris GM which went unreplied)
When the management doesn’t care this is the beginning of the end. Unfortunately as I used to love the FS brand.
Will try Oetker in the south of France shortly, we’ll see if they’ll do a better job than FS
Oetker Paris Bristol seems to be about the same high level than pre Covid, probably because their hotel manager is amazing,
Apr 25, 2022, 2:21 am
#806
Join Date: Sep 2009
Location: Europe
Posts: 2,602
After several requests I did receive a message from FS Grand hotel du cap ferrat confirming that a refund will be performed.
After a couple of weeks the refund was not performed and I had to follow up several times to have my euro 150 back.
I had a couple of bad / very bad customer service experience at the FS GV at 2 of their restaurants (George and le Cinq) few months apart. Last bad one was this week.
There is a service labor shortage worldwide so bad / not trained / inexperienced service from front employee is not that surprising and unfortunately FS both properties in France are affected.
The worst part is not that there is no involvement / help from both FS managements / senior people (and I did mail and e-mail a physical letter to the FS Paris GM which went unreplied)
When the management doesn’t care this is the beginning of the end. Unfortunately as I used to love the FS brand.
Will try Oetker in the south of France shortly, we’ll see if they’ll do a better job than FS
Oetker Paris Bristol seems to be about the same high level than pre Covid, probably because their hotel manager is amazing,
After a couple of weeks the refund was not performed and I had to follow up several times to have my euro 150 back.
I had a couple of bad / very bad customer service experience at the FS GV at 2 of their restaurants (George and le Cinq) few months apart. Last bad one was this week.
There is a service labor shortage worldwide so bad / not trained / inexperienced service from front employee is not that surprising and unfortunately FS both properties in France are affected.
The worst part is not that there is no involvement / help from both FS managements / senior people (and I did mail and e-mail a physical letter to the FS Paris GM which went unreplied)
When the management doesn’t care this is the beginning of the end. Unfortunately as I used to love the FS brand.
Will try Oetker in the south of France shortly, we’ll see if they’ll do a better job than FS
Oetker Paris Bristol seems to be about the same high level than pre Covid, probably because their hotel manager is amazing,
I would email again and take the liberty to CC Simon Casson, who will care 100%.
Looking at rates in Paris for the next months you’d expect nothing but perfection… seems not.
Apr 25, 2022, 2:24 pm
#807
Join Date: Mar 2010
Posts: 2,592
I am shocked that Jean-Claude Wietzel did not reply to you… unforgivable and not what I would expect of him. Always thought he would care indeed….
I would email again and take the liberty to CC Simon Casson, who will care 100%.
Looking at rates in Paris for the next months you’d expect nothing but perfection… seems not.
I would email again and take the liberty to CC Simon Casson, who will care 100%.
Looking at rates in Paris for the next months you’d expect nothing but perfection… seems not.
Maybe they have bigger issue to deal with. The hospitality labor shortage in France is difficult.
do you have Simon casson email ?
When we arrived at the FS they had 4 people at the door, none of them said “bonjour”
The George hostess didn’t say “au revoir” neither nor offer bathroom directions.
In some places they escort you back to your table…
May 9, 2022, 2:13 pm
#808
Join Date: Nov 2007
Posts: 2,946
May 12, 2022, 12:15 am
#809
Join Date: Nov 2007
Posts: 2,946
May 12, 2022, 10:13 am
#810
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Au, QR, TK, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt, Shangri-La
Posts: 4,527
Adding to the experience will be five restaurants and bars including a signature dining experience by Michelin-starred Chef Joël Robuchon;