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Old Jul 29, 2013, 5:44 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: supine
Do I have entitlement to access the First Class Terminal (FCT) in FRA?
- Yes, if you are departing from FRA on a flight operated by LH/LX/OS, and at least one of the following is true:
  • The class of service on your departing flight from FRA is F.
  • You have arrived on a confirmed F segment on LH or LX metal, on the same day, even if the ticket of that F segment is different from the ticket of the segment from FRA.
  • You will be departing on a confirmed F segment on LH or LX metal, on the same day from a connecting station, and the ticket of that F segment is the same ticket as the segment from FRA. Separate tickets means you are not entitled to FCT access.
  • You hold HON status.
  • You are invited as a guest by someone who meets the above criteria, and you meet the requirements of a guest as discussed later in this FAQ.


But the LH website contradicts the above:"Access to the First Class Terminal at Frankfurt Airport is only possible with a confirmed same-day departing First Class flight on Lufthansa or SWISS. HON Circle Members may access the First Class Terminal with a same-day departing flight on Lufthansa, SWISS or Austrian Airlines. Access to the First Class Terminal is not permitted for arriving passengers."

- The above has been on the web site for some time, and does not appear to be the actual policy, as many here attest from personal experience.

What are the opening times of the FCT?
- 0530 to 2200 daily

Where is it located?
- About 200 metres to the west of Terminal 1

If arriving in FRA on a LH operated flight in F, will I get a car transfer from the arriving flight?
- Ordinarily, no. However, if you hold HON status, you're arriving / departing from an apron position and your onward flight is operated by LH / LX / OS, LH aims to send a car to meet you from your arriving aircraft. See for more info. NB If you do get the car service on arrival, you will be driven to the main arrivals area and not the FCT, as this does not offer immigration and customs facilities for inbound passengers.

How do I get to the FCT in FRA?
- The First Class Terminal at Frankfurt is located close to Terminal 1. You can reach it by car via the access road to Terminal 1: the entrance to the First Class Terminal is off this road, approximately 200 metres before you get to Terminal 1. When arriving on public transport, the First Class Terminal is only a few minutes’ walk from Terminal 1.

Locations of Lufthansa lounges at Frankfurt Airport

The FCT is a departure terminal/lounge and is not meant for transfer pax. Transfer pax can use the FCLs located in the main terminal building which offer the same amenities as the FCT. There is no transfer or shuttle to the FCT. You can walk to the FCT, though.

If on departure level take the escalator down to arrival, walk out of the terminal and turn left. You will pass the bus shuttles to the airport hotels and taxis. Cross the street - whilst waking under the access road above to departures - you will see taxi divers' coffee shop to the right - and more taxis parked to your left. You will see the First Class Terminal across the street. Cross the street in front of the coffee shop, turn right and the First Class Terminal is on your left. Go through the automatic doors and take the elevator to the main reception area.

Pictorial guide may be found here.

If the FCT is not meant to be a transfer lounge then why do some people use it as such?
- Aside from the experience, there are practical reasons for you to consider using the FCT for a connection:
  • If you have a long layover, the FCT will be less crowded than the FCL B (but more crowded than the even newer FCL A by A13).
  • If your connection requires clearing passport controls, it is faster to do it at the FCT where you will surrender your passport upon admittance and get it back moments before you are driven to your plane. Presumably if immigration has questions they will deal with it while you are lounging in the FCT versus waiting until you depart for your plane. Note that permanent residents of the USA who are heading back to the USA from FRA or a connecting airport should also surrender their green card, but gently but firmly request it be returned quickly. The German immigration people don't need your green card, and LH only needs it to enter into the passenger record, so there is no reason why your personal assistant cannot return it to you soon after.
  • You do not have to waste time walking from the FCL to a gate position that is potentially more distant from the lounge than your arriving gate, or worse yet, is actually a bus to a plane parked at an apron position in the middle of the tarmac. You will leave the FCT after boarding starts and a driver will take you to the plane wherever it is.
  • If your plane is parked at a jetway, you will be whisked to the front of the line of pax boarding in the jetway, saving even more time.
  • If your connection requires going through security, you are guaranteed to have a much faster and gentler screening at the FCT than going through security in the main terminals, and if you are carrying valuables, the FCT checkpoint eliminates all angst about theft or forgetting them.


How many guests am I permitted in the FCT?
- One, assuming a lower cabin class and that they will be travelling on the same flight as you. If they also are confirmed to travel in F, they too will be entitled to a guest, meeting the same criteria
- Anyone with a confirmed segment in F is also entitled to bring in their spouse/partner and/or children, provided they are departing on the same flight, irrespective of the cabin class they are travelling in

I’m arriving on LH/LX/OS C and departing TG/SQ/etc. F, do I get in to the F terminal?
- No, but you will have access LH Senator (Star Alliance Gold) Lounges which are designated as First Class Lounges for Star Alliance carriers.

I'm arriving on TG/SQ/etc. F and departing on LH, Swiss, Austrian C do I get in to the FCT?
- Not unless you hold HON status, otherwise you will have access LH Business Lounges unlesss you hold Star Alliance Gold status and access to LH Senator (Star Alliance Gold) Lounges. Certain airlines (e.g. SQ) have arrangements for arriving F passengers to access LH Senator Lounges regardless of their status.

I’m arriving on any carrier in any cabin class and departing same day on LH/LX F do I get in to the FCT?
- Yes.

I'm arriving on LH / LX F and departing same day on another carrier in any cabin class, will I have access to the FCT?
- Yes, if your onward flight is operated by LH, Swiss or Austrian Airlines Group. Otherwise, you will only have access to the LH First Class Lounges or (if eligible) the lounge of the airline operating your onward flight.

What is the minimum connect time between flights in order to use the FCT?
- 90 mins is recommended, however some have observed that 60 mins is acceptable, while others still have got away with just 20 mins. Bear in mind, if in transit, that you will need to factor in the time between arrival and departure

Do I need to tip the staff in the FCT?
- According to LH policy, FCT staff are not allowed to accept gratuities.

What's the food like in the FCT?
- Well above the standard of anything you might expect from any airline in the air, a cut above lounge food of any other airline and equivalent to a smart restaurant in any major city

VAT Refund
- Yes, but there is a $75 trip fee and CC refund only.

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Old Jun 12, 2023, 11:57 am
  #5791  
 
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The small complaint from my side is that the staff previously could speak English, now they force me to communicate in German as I was told “Kein Englisch” in FCL
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Old Jun 12, 2023, 1:10 pm
  #5792  
 
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Originally Posted by Patrickschmidt
The small complaint from my side is that the staff previously could speak English, now they force me to communicate in German as I was told “Kein Englisch” in FCL
Quite significant for an international airline, I’d say.

I mostly fly with BA these days, but will be flying LH F for the first time on 2nd July - fortunately I can speak German as well as English, but this is not something most people from the UK or US would be able to do - not to mention the rest of the world.
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Old Jun 12, 2023, 1:47 pm
  #5793  
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Originally Posted by BA850
Quite significant for an international airline, I’d say.

I mostly fly with BA these days, but will be flying LH F for the first time on 2nd July - fortunately I can speak German as well as English, but this is not something most people from the UK or US would be able to do - not to mention the rest of the world.
Yes, English is the official international language, so somewhere like FCT that ought to be a requirement, problem is LH want to pay as little as possible for the contract & voila…..
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Old Jun 12, 2023, 2:54 pm
  #5794  
 
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Originally Posted by Patrickschmidt
The small complaint from my side is that the staff previously could speak English, now they force me to communicate in German as I was told “Kein Englisch” in FCL
“May I please have a duck?” per Google Translate: Darf ich bitte eine Ente haben?
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Old Jun 12, 2023, 4:06 pm
  #5795  
 
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Originally Posted by SS255
“May I please have a duck?” per Google Translate: Darf ich bitte eine Ente haben?
They would probably understand. But I would never ask in the way suggested by google.

Let's hope most of them do understand English and the "no English" response was just a one-off occurrence.
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Old Jun 12, 2023, 5:51 pm
  #5796  
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Originally Posted by Patrickschmidt
The small complaint from my side is that the staff previously could speak English, now they force me to communicate in German as I was told “Kein Englisch” in FCL
wow, that's very sad
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Old Jun 12, 2023, 8:34 pm
  #5797  
 
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Originally Posted by Patrickschmidt
..... I was told “Kein Englisch” in FCL
I agree with the comments: it’s not a small complaint, it’s a major issue. Whether the staff are employed by LH or a contractor, English is a requirement. I hope you follow up.
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Old Jun 13, 2023, 9:25 am
  #5798  
 
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Originally Posted by Patrickschmidt
The small complaint from my side is that the staff previously could speak English, now they force me to communicate in German as I was told “Kein Englisch” in FCL
This is very unusual, due to the low LH and FRA airport pay, more staff in fact speak English at the airport than German. I don’t think this is anything English speakers need to worry about on a large scale..
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Old Jun 13, 2023, 10:09 am
  #5799  
 
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Originally Posted by supine
So I'm impressed, but it's just a level of service I'm not used to.

Friendly, helpful PAs.

Käfer staff also friendly and attentive.

Food was good but I'd definitely rank it below what you get in AC Signature Suite. Will also get to try ZRH E FCL so....




​​​​​
Met @supine in the FCT, he had a long trip ahead of him, was great to meet a fellow FTer in person!
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Old Jun 13, 2023, 10:29 am
  #5800  
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Originally Posted by Jensens
Met @supine in the FCT, he had a long trip ahead of him, was great to meet a fellow FTer in person!
Good to see that long trip being done in true FT style, FCT, ZRH FCL E & the best LHG F on LX to SIN
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Old Jun 13, 2023, 3:48 pm
  #5801  
 
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Originally Posted by FlyerLX
I agree with the comments: it’s not a small complaint, it’s a major issue. Whether the staff are employed by LH or a contractor, English is a requirement. I hope you follow up.
Seems to go both ways. Checked into a big Zurich hotel the other day and asked at reception: English or German? And she said “English please”, although her name tag sounded as German as Bratwurst.
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Old Jun 13, 2023, 7:06 pm
  #5802  
 
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I haven't been able to find an answer, so I will appeal to the experts here! I will be staying at the FRA Sheraton the night before my flight. What is the best way to get from the Sheraton to the FCT? And how long does it take? Thanks!
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Old Jun 13, 2023, 10:42 pm
  #5803  
 
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Originally Posted by linire
I haven't been able to find an answer, so I will appeal to the experts here! I will be staying at the FRA Sheraton the night before my flight. What is the best way to get from the Sheraton to the FCT? And how long does it take? Thanks!
Depends on the amount of luggage you have and personal preferences, I guess.

I would always walk, as the distance is about 500 meters, takes me about 6-7 minutes.
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Old Jun 13, 2023, 10:51 pm
  #5804  
 
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Originally Posted by linire
I haven't been able to find an answer, so I will appeal to the experts here! I will be staying at the FRA Sheraton the night before my flight. What is the best way to get from the Sheraton to the FCT? And how long does it take? Thanks!
Walking to arrival level A of terminal 1. Leaving the terminal to the left. 5-10 minutes from door to door.

If walking is not an option, you can take a taxi. Maybe 5 minutes or less, depending on traffic.
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Old Jun 13, 2023, 11:52 pm
  #5805  
 
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Originally Posted by thbe
Walking to arrival level A of terminal 1. Leaving the terminal to the left. 5-10 minutes from door to door.

If walking is not an option, you can take a taxi. Maybe 5 minutes or less, depending on traffic.
If you have lots of luggage it might be easier to check in at T1 and then walk over to the FCT.
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