Cannot claim missing mileage online with paper ticket on non LH stock
Jun 15, 2005, 9:59 am
#1
Original Poster
Join Date: May 2004
Location: UK
Programs: BA Silver, LH Blue, HH Gold, SPG Gold, Priority Club Gold,Amex Platinum
Posts: 342
Cannot claim missing mileage online with paper ticket on non LH stock
I have a missing flight from last month and thought it would be pretty straightforward to submit my missing mileage request online. I travelled on a Lufthansa flight on a Lufthansa plane (it was not a codeshare) with a paper ticket, I have the ticket and the boarding pass and I did have my miles and more number in the booking.
However the site only allows you to enter ticket numbers that were issued on Lufthansa stock (220). In my case since the flight was issued on SAS paper (117) I cannot claim online. I emailed Miles and More and they said that they could only deal with it via standard mail (they won't even accept a Fax!) Is this a Standard thing with LH?, has anybody else had this problem?
However the site only allows you to enter ticket numbers that were issued on Lufthansa stock (220). In my case since the flight was issued on SAS paper (117) I cannot claim online. I emailed Miles and More and they said that they could only deal with it via standard mail (they won't even accept a Fax!) Is this a Standard thing with LH?, has anybody else had this problem?
Jun 15, 2005, 10:12 am
#2
Join Date: Mar 2002
Location: MEL
Programs: BA Gold; VA Velocity Gold; LH FTL; Marriott Gold; ICHG Platinum AMB; Hilton Gold
Posts: 5,393
Originally Posted by swintonowl
I have a missing flight from last month and thought it would be pretty straightforward to submit my missing mileage request online. I travelled on a Lufthansa flight on a Lufthansa plane (it was not a codeshare) with a paper ticket, I have the ticket and the boarding pass and I did have my miles and more number in the booking.
However the site only allows you to enter ticket numbers that were issued on Lufthansa stock (220). In my case since the flight was issued on SAS paper (117) I cannot claim online. I emailed Miles and More and they said that they could only deal with it via standard mail (they won't even accept a Fax!) Is this a Standard thing with LH?, has anybody else had this problem?
However the site only allows you to enter ticket numbers that were issued on Lufthansa stock (220). In my case since the flight was issued on SAS paper (117) I cannot claim online. I emailed Miles and More and they said that they could only deal with it via standard mail (they won't even accept a Fax!) Is this a Standard thing with LH?, has anybody else had this problem?
Try contacting the Miles and More service centre in Hounslow, UK. The address and details should appear on some letters from Miles and More if you are a UK-registered member. You may find they will accept fax copies of the ticket receipt. At the very least, I have found that things I send there by post tend to get handled faster than sending them to the main Miles and More centre in Verl, Germany.