Cannot claim missing mileage online with paper ticket on non LH stock
I have a missing flight from last month and thought it would be pretty straightforward to submit my missing mileage request online. I travelled on a Lufthansa flight on a Lufthansa plane (it was not a codeshare) with a paper ticket, I have the ticket and the boarding pass and I did have my miles and more number in the booking.
However the site only allows you to enter ticket numbers that were issued on Lufthansa stock (220). In my case since the flight was issued on SAS paper (117) I cannot claim online. I emailed Miles and More and they said that they could only deal with it via standard mail (they won't even accept a Fax!) Is this a Standard thing with LH?, has anybody else had this problem?