Lufthansa Has Wrong Date for My Flight. Need Advice
Apr 15, 2024, 11:49 am
#1
Original Poster
Join Date: Apr 2011
Posts: 1,226
Lufthansa Has Wrong Date for My Flight. Need Advice
Here's my situation:
I'm flying JFK to Brussels in a few hours via Frankfurt. My first segment (JFK-FRA) is with Singapore airlines, and my second segment (FRA-BRU) is a Mileageplus award operated by Lufthansa.
I just attempted to print my boarding pass on LH's website, using their confirmation code, and it displays the wrong date for my flight (April 15, instead of April 16). This only happens when I try to check in. Everywhere else on their website, my flight date is correct.
What should I do? Would calling Lufthansa customer service help, or is there a better solution?
I'm flying JFK to Brussels in a few hours via Frankfurt. My first segment (JFK-FRA) is with Singapore airlines, and my second segment (FRA-BRU) is a Mileageplus award operated by Lufthansa.
I just attempted to print my boarding pass on LH's website, using their confirmation code, and it displays the wrong date for my flight (April 15, instead of April 16). This only happens when I try to check in. Everywhere else on their website, my flight date is correct.
What should I do? Would calling Lufthansa customer service help, or is there a better solution?
Apr 15, 2024, 12:08 pm
#2
Join Date: Oct 2006
Posts: 174
You may call, of course, but you can just print out your booking information with the correct date and get your boarding pass at check-in. Very likely they wouldn't even be aware of the date problem. There is an issue with the date algorithm on LH's website and sometimes it generates a date one day earlier than the correct date.
Apr 15, 2024, 12:21 pm
#3
Original Poster
Join Date: Apr 2011
Posts: 1,226
You may call, of course, but you can just print out your booking information with the correct date and get your boarding pass at check-in. Very likely they wouldn't even be aware of the date problem. There is an issue with the date algorithm on LH's website and sometimes it generates a date one day earlier than the correct date.
Also, if they're so incompetent with something as simple as printing the right date, I'm not so confident that they'll get it right at FRA either.
Apr 15, 2024, 2:22 pm
#5
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,110
Either that, or at a Lufthansa service desk in B close to your SQ arrival gate, assuming that the arrival is secure (can't see why it wouldn't be from JFK)
Worst case you can take the train. It's not a massive problem from FRA to Brussels.
Worst case you can take the train. It's not a massive problem from FRA to Brussels.
Apr 15, 2024, 2:29 pm
#7
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,110
Apr 15, 2024, 6:13 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,115
The LH app is the way to go. With 2 separate tickets you are not in a great situation, in case there are any issues. Transferring from B to A gates can take some time. Hope you have at least 2 hours scheduled for this 'transfer' in FRA - please tell me you booked the 1 p.m. flight FRA-BRU
