NO EU 261 payment from lufthansa
Jan 29, 2023, 1:26 pm
#31
Original Poster
Join Date: Dec 2007
Posts: 113
You have to file a complaint to SOP. You can also complain to the airline you booked with. For example, I have heard some people who booked with United miles for example, complaining to United and having UA contact LH. Otherwise if you just contact LH they have no respect for the law or passengers so you will just be ignored.
Jan 30, 2023, 3:15 pm
#32
Join Date: May 2012
Location: YYZ-YYC
Programs: AC50K, OZ*G
Posts: 280
So, I've been running into problems with the "Routing Key" for Canada and figured I'd report here for better visibility. Lufthansa wants a 9 digit number, but it's not clear how they want it formatted. I found out that this is what they need "For example, a cheque reads XXXXX-YYY (where X is the transit number and Y the institution number), the corresponding routing number would be 0YYYXXXXX."
That said, I did notice the conversion was a bit crap - oh well.
Date of transaction:January 20, 2023
CAD/EUR mid-market rate:0.688006
Amount received:4,283.82 CAD
Amount paid:3,044.00 EUR
Value at mid-market rate:
(excluding charges)2,947.29 EUR
Foreign exchange charges:96.71 EUR or 3.281%
That said, I did notice the conversion was a bit crap - oh well.
Date of transaction:January 20, 2023
CAD/EUR mid-market rate:0.688006
Amount received:4,283.82 CAD
Amount paid:3,044.00 EUR
Value at mid-market rate:
(excluding charges)2,947.29 EUR
Foreign exchange charges:96.71 EUR or 3.281%
Feb 1, 2023, 1:31 pm
#33
Join Date: Dec 2001
Posts: 1,617
Congrats. It's now been over 8 weeks since LH sent me their offer email, asked for my bank details and I provided them. There's been no payment or any further communication from LH at all, despite several follow up email requests to them asking for status.
Feb 1, 2023, 2:01 pm
#34
Original Poster
Join Date: Dec 2007
Posts: 113
I'm waiting now since Oct 25 when I provided my bank details. Lufthansa don't care. Worst treatment I have had by far from any airline.
Feb 1, 2023, 4:00 pm
#35
Join Date: Dec 2017
Posts: 29
Now have another claim and have to go through same steps all over again.. who knows how long it'll take this time around.
Feb 1, 2023, 6:00 pm
#36
Original Poster
Join Date: Dec 2007
Posts: 113
I guess my question is are there any other airlines that do this and why is Lufthansa able to get away with this behavior? The German government doesn't care?
Feb 2, 2023, 4:31 am
#39
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,593
Feb 2, 2023, 4:43 am
#40
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,204
Feb 2, 2023, 4:44 am
#41
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,593
Feb 18, 2023, 11:12 pm
#42
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,356
5 months after my downgrade from F to J on two flights and I haven't even had a response to my multiple emails. I did receive cancellation compensation though.
Is there another avenue to pursue? I used flightright for a last minute LX cancellation and they came through, but apparently they don't handle downgrade compensation.
Is there another avenue to pursue? I used flightright for a last minute LX cancellation and they came through, but apparently they don't handle downgrade compensation.
Feb 19, 2023, 2:38 am
#43
Join Date: Oct 2021
Location: MUC/PAR/MIA
Programs: LH SEN; DL PM; Hertz PC; Bonvoy Gold
Posts: 198
5 months after my downgrade from F to J on two flights and I haven't even had a response to my multiple emails. I did receive cancellation compensation though.
Is there another avenue to pursue? I used flightright for a last minute LX cancellation and they came through, but apparently they don't handle downgrade compensation.
Is there another avenue to pursue? I used flightright for a last minute LX cancellation and they came through, but apparently they don't handle downgrade compensation.
Feb 19, 2023, 2:41 am
#44
Original Poster
Join Date: Dec 2007
Posts: 113
lufthansa don't care. if you booked on another star alliance airline you can reach out to them to help. try these emails as well
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Feb 19, 2023, 6:17 am
#45
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,283