Winter Weather Cancellations - what to do??!! [irreg rebooking; EU261 rights etc]
Dec 3, 2023, 8:03 pm
#136
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,325
Fun fact number two: coupons are lost.
Station manager is trying to reinstate me
edit: successfully. Snatched the last seat.
Curiously it seems that it's the LO265 that's the problem, the feeder shows C8Y9 availability. Looks like OS is successfully avoiding rebooking people on LO.
Station manager is trying to reinstate me
edit: successfully. Snatched the last seat.
Curiously it seems that it's the LO265 that's the problem, the feeder shows C8Y9 availability. Looks like OS is successfully avoiding rebooking people on LO.
Last edited by Fabo.sk; Dec 3, 2023 at 8:40 pm
Dec 4, 2023, 12:03 am
#137
Join Date: Jun 2017
Location: Tokyo, Japan
Programs: ANA SFC (*G)
Posts: 531
Hello,
Today I am flying BIO - FRA - STR
Last night I got an email from LH saying that FRA - STR was canceled. I don't think it's weather related since both airports seem fine.
Anyway, I was not rebooked and it is impossible to contact LH. I bought a train ticket instead from FRA to Stuttgart. I assume I will be able to get a refund for this train's ticket from LH, right?
Also, do I have a case of EU 261?
Thank you
Today I am flying BIO - FRA - STR
Last night I got an email from LH saying that FRA - STR was canceled. I don't think it's weather related since both airports seem fine.
Anyway, I was not rebooked and it is impossible to contact LH. I bought a train ticket instead from FRA to Stuttgart. I assume I will be able to get a refund for this train's ticket from LH, right?
Also, do I have a case of EU 261?
Thank you
Dec 4, 2023, 1:22 am
#138
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,989
Well, it really depends on the reason why your flight was cancelled. If weather related you are not entitled to compensation.
Yes, LH should reimburse the train ticket (even if the cancellation is weather related). You request reimbursement on the LH webpage and be patient.
Yes, LH should reimburse the train ticket (even if the cancellation is weather related). You request reimbursement on the LH webpage and be patient.
Dec 4, 2023, 1:46 am
#139
Join Date: Jun 2017
Location: Tokyo, Japan
Programs: ANA SFC (*G)
Posts: 531
Well, it really depends on the reason why your flight was cancelled. If weather related you are not entitled to compensation.
Yes, LH should reimburse the train ticket (even if the cancellation is weather related). You request reimbursement on the LH webpage and be patient.
Yes, LH should reimburse the train ticket (even if the cancellation is weather related). You request reimbursement on the LH webpage and be patient.
Dec 4, 2023, 4:29 am
#140
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,389
MUC had freezing fog this morning, causing a few diversions. QR & EK had similar issues at deicing and abandoned their departures last night. Freezing rain expected tomorrow morning. Fun times!
Dec 4, 2023, 5:49 am
#142
Join Date: Aug 2019
Location: BER
Programs: OW Sapphire, *A Gold
Posts: 1,001
A friend got caught up in the MUC cancellations and the rebooking process is not easy at all. The chatbot just keeps throwing a technical error, and the LH call centre has an automated message to call back later.
Would he have better luck in MIA airport, are there LH agents there that can rebook him? Any other advice is very welcome.
Would he have better luck in MIA airport, are there LH agents there that can rebook him? Any other advice is very welcome.
Dec 4, 2023, 6:01 am
#144
Join Date: Aug 2019
Location: BER
Programs: OW Sapphire, *A Gold
Posts: 1,001
Poor wording...he is in the US now, and was supposed to fly on a separate ticket FLL-BOS and then BOS-MUC-CLJ today. BOS-MUC got cancelled, and we're trying to contact LH so he could get rebooked from MIA instead...but we cannot get a hold of LH at the moment. Was wondering if there are LH agents at MIA that could rebook him.
Dec 4, 2023, 6:23 am
#145
Join Date: Apr 2006
Location: PRN
Programs: LH HON* || HH Diamond || Accor Gold
Posts: 1,325
Poor wording...he is in the US now, and was supposed to fly on a separate ticket FLL-BOS and then BOS-MUC-CLJ today. BOS-MUC got cancelled, and we're trying to contact LH so he could get rebooked from MIA instead...but we cannot get a hold of LH at the moment. Was wondering if there are LH agents at MIA that could rebook him.
Dec 4, 2023, 6:32 am
#146
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,389
Dec 4, 2023, 6:36 am
#147
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,989
I agree. Extremely unlikely. If your friend has the time it might be worth a shot to go to MIA to try to talk to LH staff, but they may not be prepared to touch a ticket ex BOS. Most likely MIA staff will refer your friend to call LH or use the chatbot...
Dec 4, 2023, 6:47 am
#148
Join Date: Aug 2019
Location: BER
Programs: OW Sapphire, *A Gold
Posts: 1,001
Dec 4, 2023, 7:01 am
#149
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,389
MIA-CLJ is available on LH via MUC;
Question is do you really trust LH 461? The Inbound is already late:dolh460
Code:
AN4DECMIACLJ/A*A ** AMADEUS AVAILABILITY - AN ** CLJ CLUJ NAPOCA.RO 0 MO 04DEC 0856 1 LH 461 GL Y4 B4 M4 U4 H4 Q4 /MIA MUC 2 1845 0950+1E0/359 IR V4 W4 S4 T4 L4 K1 EN:LH7434 Y4 B4 M4 U4 H4 Q4 V4 /MUC 2 CLJ 1100+1 1340+1E0/E95 11:55 W4 S4 T4 L4 K1 2LH:UA8780 J0 C0 D0 Z0 P0 O0 A0 /MIA MUC 2 1845 0950+1E0/359 R0 Y0 B0 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 EN:LH7434 Y4 B4 M2 U2 /MUC 2 CLJ 1100+1 1340+1E0/E95 11:55 3 TK 078 C4 D4 Z0 K0 J0 I0 R0 /MIA IST 2230 1750+1E0/77W Y0 B0 M0 A0 H0 S0 O0 E0 Q0 X0 N0 G0 TK1347 C4 D4 Z0 K0 J0 I0 R0 /IST CLJ 2015+1 2055+1E0/73J 15:25 Y0 B0 M0 A0 H0 S0 O0 E0 Q0 X0 N0 G0 4LX:UA9723 J1 C1 D1 Z0 P0 O2 A2 /MIA ZRH 1950 1050+1E0/77W R1 Y2 B2 M2 U2 H2 Q2 V2 W2 S1 T0 L0 K0 LX1884 J1 Y2 B1 /ZRH OTP 1235+1 1555+1E0/223 IR RO:TK9069 Y0 B0 M0 A0 H0 S0 O0 /OTP CLJ 1815+1 1910+1E0/73H 16:20 E0 Q0 T0 L0 V0 P0 W0 U0
Code:
DOLH460 * OPERATIONAL FLIGHT INFO * LH 460 0 MO 04DEC23 CITY INFO HOUR (LOCAL) MUC ESTIMATED TIME OF DEPARTURE 1500 DELAY NO GATE/STAND AVAILABILITY DUE TO OWN AIRLINE ACTIVITY DELAY SERVICING EQUIPMENT ESTIMATED TIME OF ARRIVAL 1944 MIA *1A PLANNED FLIGHT INFO* LH 460 0 MO 04DEC23 ASM APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL MUC 1210 MO JCDZPGENYBM/RM 359 10:45 UHQVWSTLK/RM MIA 1655 MO 10:45 COMMENTS- 1.MUC MIA - DEPARTS TERMINAL 2 2.MUC MIA - SECURED FLIGHT 3.MUC MIA - ET/ ELECTRONIC TKT CANDIDATE 4.MUC MIA - SEC FLT PSGR DATA REQUIRED 72 HBD SSR DOCS 5.MUC MIA - US LAW SEE GGAIRLH PNR ACCESS OR NEWS KEYWORDS 6.MUC MIA - ESTA REQUIRED FOR VISA WAIVER NATIONALS 7.MUC MIA - PLS ADD PAX MOBILE CTC FOR IRREG COMMUNICATION )>
Dec 4, 2023, 8:18 am
#150
Join Date: Dec 2022
Posts: 10
Ive been rebooked from MUC-BHX (today) to a mixed ZMU-FRA-BHX tomorrow. Is the train section able to be taken on an earlier train? Or do you have to stick to the itinerary given? Given there are still lots of delays Id like to be able to ensure I can make the connection at Frankfurt.
the chatbot has been rubbish.
the chatbot has been rubbish.