Original Routing Credit

Old May 31, 19, 10:41 am
Original Poster
Join Date: Mar 2019
Posts: 18
Original Routing Credit

Hi there,

So I am *A Gold on Eva. I took a TPE/MUC flight with stopover in HK. Since my Cathay TPE/HK flight was delayed I couldn't make it to the Lufthansa HK/MUC flight. I got rerouted to a Cathay flight.

I mailed Lufthansa through their online customer service form to claim Original Routing Credit - but they basically ask me to go ask Eva Air instead, as this is where my *A account is based.
I thought they would honor the original routing credit? Any idea if I asked on the wrong place?

Not sure how this works with LH, thanks!
Duriangris is offline  
Old May 31, 19, 10:51 am
Join Date: Nov 2006
Location: JAX / MUC / BER
Programs: DL DM, LH SEN, SPG Plat
Posts: 346
Yes, you need to request the ORC from the program you are crediting to
KP2006 is offline  

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