Lufthansas understanding of Customer Service in F
Jan 8, 2019, 11:15 am
#106
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
There’s no right way to do this; it’s subjective. Some people want to be left alone and others love the sickly sweet temperament of obsequious flight attendants. But the subjectivity of OPs post makes this not a clear case.
I checked out his post history. These tickets were award tickets and OP doesn’t seem to frequently fly in F, so maybe he was in that first F glow? Not trying to be mean. I had that glow too way back when I did my first F flight on LH. My expectations were easily met then, but I didn’t have SQ F as a frame of reference.
Jan 8, 2019, 11:22 am
#107
Suspended
Join Date: Jun 2018
Posts: 1,186
Completely unnecessary!
When I fly F, the very least I expect is that one of the FAs will press the call button for me... One FA should be stand-by continuously to observe whether I am inclined to push the call button, so that I can avoid all unnecessary movement in my seat.
Suddenly feeling thirsty and want a coke with a twist of lemon? The FA should be able to read your mind and already stand right next to you with the drink on a solid-gold tray. THAT'S obviously the first class experience that everyone should expect...
Jan 8, 2019, 11:31 am
#108
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,642
Not to mention that the first class FAs' mind reading skills should include being able to determine exactly what each passenger wants to eat and drink, and when. Because expecting a first class passenger to actually *tell* someone is clearly not the kind of "great F experience" that the OP should expect.
Suddenly feeling thirsty and want a coke with a twist of lemon? The FA should be able to read your mind and already stand right next to you with the drink on a solid-gold tray. THAT'S obviously the first class experience that everyone should expect...
Suddenly feeling thirsty and want a coke with a twist of lemon? The FA should be able to read your mind and already stand right next to you with the drink on a solid-gold tray. THAT'S obviously the first class experience that everyone should expect...
A step too far, FA’s reading my mind..... I could be arrested on arrival.... depending on the FA of course
Jan 8, 2019, 11:45 am
#109
Original Poster
Join Date: Jul 2016
Location: TXL
Programs: IB G; EY S
Posts: 102
I don't really understand, why all of you are talking about mind reading flight attendants.
This was never, what I expected, nor what I have complained about.
Lets keep it simple here, as mentioned earlier, I have at no time expected a flight attendant to serve me food, bring drinks, snacks whatever, without letting them know.
The only thing that I have mentioned is that there haven't been any checks of the cabin from the FA side.
Whether or not one prefers the more attentive service or not, it is not too much to expect that the CC frequently at least takes a peak into the cabin, especially with the lights being switched on.
I don't expect them to know what I want, or what I don't want. I don't have any problem speaking to the CC and ask them for things, but not being able to do so because they physically aren't present has nothing to do with mind reading.
Not really sure why all of you suddenly think I expect them to be able to provide service without asking or answering them.
This was never, what I expected, nor what I have complained about.
Lets keep it simple here, as mentioned earlier, I have at no time expected a flight attendant to serve me food, bring drinks, snacks whatever, without letting them know.
The only thing that I have mentioned is that there haven't been any checks of the cabin from the FA side.
Whether or not one prefers the more attentive service or not, it is not too much to expect that the CC frequently at least takes a peak into the cabin, especially with the lights being switched on.
I don't expect them to know what I want, or what I don't want. I don't have any problem speaking to the CC and ask them for things, but not being able to do so because they physically aren't present has nothing to do with mind reading.
Not really sure why all of you suddenly think I expect them to be able to provide service without asking or answering them.
Last edited by PatongPilot; Jan 8, 2019 at 12:14 pm
Jan 8, 2019, 11:51 am
#110
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,642
I agree with you, one FA is on duty in the galley & without doing something they must be bored witless during the night on that route, quite apart from the fact it’s First Class & their aim out to be you leave feeling you had a F experience.
Jan 8, 2019, 12:06 pm
#112
Join Date: Sep 2008
Posts: 7,875
Of course, humans are not computers quite yet ...
Jan 8, 2019, 12:11 pm
#113
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,731
There’s no right way to do this; it’s subjective. Some people want to be left alone and others love the sickly sweet temperament of obsequious flight attendants. But the subjectivity of OPs post makes this not a clear case.
I checked out his post history. These tickets were award tickets and OP doesn’t seem to frequently fly in F, so maybe he was in that first F glow? Not trying to be mean. I had that glow too way back when I did my first F flight on LH. My expectations were easily met then, but I didn’t have SQ F as a frame of reference.
I checked out his post history. These tickets were award tickets and OP doesn’t seem to frequently fly in F, so maybe he was in that first F glow? Not trying to be mean. I had that glow too way back when I did my first F flight on LH. My expectations were easily met then, but I didn’t have SQ F as a frame of reference.
Since here is no right way to do it, as there are different tastes and preferences, there are different products out there. Just like there are different restaurants to cater to different taste buds. Nothing wrong with that.
I agree, expectations change after a few flights.
Jan 8, 2019, 12:12 pm
#114
Original Poster
Join Date: Jul 2016
Location: TXL
Programs: IB G; EY S
Posts: 102
The funny thing is you are describing exactly the difference between the new and old way programs get updates. For example email programs used to ask how frequently you want to check your mail (or passengers in cabin), but as we all know now they do not (well, some still do) because they get notified when there is a new message (call light goes off, must mean passenger has a request).
Of course, humans are not computers quite yet ...
Of course, humans are not computers quite yet ...
Same goes for inflight experience.
Why would I click on a button, if I can receive the same result automatically without doing anything?
Jan 8, 2019, 12:32 pm
#115
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,642
Jan 8, 2019, 12:41 pm
#117
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,642
Jan 8, 2019, 12:57 pm
#118
Join Date: Feb 2011
Location: PAR
Posts: 117
When you notice a bunch of FAs all in the same galley chatting, leaving one empty is a breach of conduct
Jan 8, 2019, 1:03 pm
#119
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,642
Airline safety procedures requires during night flight. At least 1 FA in each galley plus one FA doing round in the cabin. Additional checks are required to check the flight crew from time to time.
When you notice a bunch of FAs all in the same galley chatting, leaving one empty is a breach of conduct
When you notice a bunch of FAs all in the same galley chatting, leaving one empty is a breach of conduct
But it’s not IME how LH F is
Jan 8, 2019, 3:28 pm
#120
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
I typed that on an iPhone and autocorrect doesn't seem to work on FlyerTalk. I'm happy to compare educational credentials in lieu of michelin-star-restaurant credentials if you want to go down that route instead. Whatever works!