Lufthansas understanding of Customer Service in F

Old Jan 5, 2019, 10:51 am
  #31  
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Originally Posted by sophialite


TBF, only maybe 2 times out of 10 have I been told itís Dining on Demand. But Iíve always found that if I communicated what I wanted early on, I always got what I wanted. FAs canít read minds, not even the F ones.
Your a regular F flyer & a member here, so I would expect you to know that LH F is dining on demand but anyway, it is specifically the Pursers job to inform you of that with the welcome onboard.
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Old Jan 5, 2019, 10:59 am
  #32  
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Originally Posted by worldclubber
Sounds like a good assessment of the situation.

I have had god and bad crews including LH and LX, but only about 1 bad in 10-20 good on these two airlines. But the good and very good crews on LH are usually better, from my perspective, than the good crews on some of the other "premium" carriers, especially the ME3, where service is often more standardized and robotic.
+ 1

Crews on LX & LH usually fall into the outstanding category, F Flight attendants donít get there by accident or rotation, they are chosen & trained to serve in First Class, clearly the OPís Purser & FAís need serious re training
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Old Jan 5, 2019, 11:05 am
  #33  
 
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Originally Posted by s0ssos
I noticed you didn't mention CX. If you want a great experience, I found the FAs on CX first best. The right amount of chatty, personalized service without being overbearing.
Yes, I've heard that to be the case but haven't tried it yet. In Asia, I will say I was pretty impressed with BR in J from Bangkok to LAX via Taipei - both on their 77X product last year. The FAs impressed me in particular in this regard.
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Old Jan 5, 2019, 12:03 pm
  #34  
 
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Originally Posted by chris63


Totaly unaccptable as the OP understands & would be advised to complain.

However LH F is one of the best F products out there & in an entirely different league from SQ or TG J, as you havenít flown LH F yourself how could you know
Well you wouldn't know what I flew, would you? After 35 years flying I can assure you I have seen and experienced a lot. Yes SQ is out of any airline's league, if you don't like it or you prefer LH that's your personal choice. I responded to the original post, you don't like it, good for you!
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Old Jan 5, 2019, 12:10 pm
  #35  
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Originally Posted by kai.lileboo
Well you wouldn't know what I flew, would you? After 35 years flying I can assure you I have seen and experienced a lot. Yes SQ is out of any airline's league, if you don't like it or you prefer LH that's your personal choice. I responded to the original post, you don't like it, good for you!
Of course not

Same here

SQ is fine.

F is F J is J
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Old Jan 5, 2019, 1:40 pm
  #36  
 
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Your experience, unfortunately, is totally inconsistent with mine in LH F and you should raise it with LH.

From my end, I love the LH F hard and soft products, and the professionalism of the crew. I usually have the FA put the bedding on as soon as possible after take off, and they always ask me about the meal service (i.e. what appetizers and main course I will want when I wake up). Never had a issue.
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Old Jan 5, 2019, 4:12 pm
  #37  
 
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Originally Posted by sophialite
Some of this is you being too demanding and not communicating enough, and some of it is definitely LHís fault.

You should definitely give feedback. I always do, and sometimes to the purser directly, and Iíll sometimes get points compensation for it (although I never complain with that expectation). I got 40k free miles last time.
It is not too demanding to expect to get what you pay for, Drinks, food, and the ancillaries such as PJs and a functioning seat. I would have requested the purser to come and sort out the food issue.
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Old Jan 5, 2019, 4:13 pm
  #38  
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Originally Posted by worldclubber
The closets always had combination locks. Why didn't you use it?
No combination lock on the closet I used, nor the one my wife used. If there had been, I would certaihly have used it. Are all LH A380s the same in this regard?
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Old Jan 5, 2019, 4:34 pm
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Originally Posted by 1P
No combination lock on the closet I used, nor the one my wife used. If there had been, I would certaihly have used it. Are all LH A380s the same in this regard?
Yep, locks on all lockers. FAs should have pointed them out to you.
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Old Jan 5, 2019, 4:35 pm
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Originally Posted by 1P
No combination lock on the closet I used, nor the one my wife used. If there had been, I would certaihly have used it. Are all LH A380s the same in this regard?
maybe you didnít see it but every closet on the 380 has a 3 digit combination lock.
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Old Jan 5, 2019, 7:00 pm
  #41  
 
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Originally Posted by chris63


+ 1

Crews on LX & LH usually fall into the outstanding category, F Flight attendants donít get there by accident or rotation, they are chosen & trained to serve in First Class, clearly the OPís Purser & FAís need serious re training
I wholeheartedly agree, after 30+ segments in LH/LX F over the last 15 years I may have had 3-4 bad crews. It happens, like it does at any airline or any hotel. I also think LH is usually very open to feedback when it is done in a respectful manner.
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Old Jan 5, 2019, 10:00 pm
  #42  
 
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I have had a few meh experiences in LH J, but never anything like this. Every experience in F I had was absolutely delightful. Sorry you had such a bad experience!
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Old Jan 5, 2019, 10:07 pm
  #43  
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Originally Posted by Erohnson
I wholeheartedly agree, after 30+ segments in LH/LX F over the last 15 years I may have had 3-4 bad crews. It happens, like it does at any airline or any hotel. I also think LH is usually very open to feedback when it is done in a respectful manner.
IME, LH & LX are grateful for feedback, they understand itís important for their business, it should be provided in a constructive manner & I provide feedback when the service has been exceptionally good not just when itís bad, they need to know who their best Staff are, not just the poor ones.
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Old Jan 6, 2019, 12:16 am
  #44  
 
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Originally Posted by PatongPilot
Three days ago I flew LH First for the first time ever.
After completing AKL-SIN in SQ Suites, which was al

What are your thoughts about this, or your experiences with Lufthansa F?

Your description of the service sounds more like Luftwaffe than Lufthansa...
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Old Jan 6, 2019, 1:39 am
  #45  
 
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I agree that this happens from time to time with LH F and it shoudnĎt. My last outbound flight to SIN on the A380 was about the same as the OP reported. It was a completely full flight before christmas. The crew was more like a imperfectly functioning robot. Unfriendly, unwilling to work (not like the robots are), dining on demand gots answers like Ąin one hour or so you can get your mealď. It has nothing to do what you paid for your ticket. We were on full fare F. Our return flight from HKG was exactly the opposite: one of the best F crews I ever had.
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