M&M going revenue based [for award miles on LH group tickets] 12MAR2018
#196
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Well those heady days of 125 miles and a dizzying executive bonus of another 32 for a K/L/T ticket really are behind us. I've just booked a VIE - TXL return for next month and been told that I'll be richly rewarded to the tune of 240 miles, total!
Ok, so it's a cheap ticket so this is mock surprise, to some extent but still....And to add insult to injury there seems no way of checking their calculation from the information provided on the receipt - taxes and fees are all bundled together irrespective of whether they're carrier imposed or not. Looking at the breakdown on Matrix I can easily convince myself that I'm being diddled out of perhaps 40 miles, but as neither the total price nor the ticket component shown match what I actually paid to OS then it's hardly conclusive. Perhaps I'll just compensate myself with another drink in the lounge! It has reopened hasn't it?
Ok, so it's a cheap ticket so this is mock surprise, to some extent but still....And to add insult to injury there seems no way of checking their calculation from the information provided on the receipt - taxes and fees are all bundled together irrespective of whether they're carrier imposed or not. Looking at the breakdown on Matrix I can easily convince myself that I'm being diddled out of perhaps 40 miles, but as neither the total price nor the ticket component shown match what I actually paid to OS then it's hardly conclusive. Perhaps I'll just compensate myself with another drink in the lounge! It has reopened hasn't it?
Raffles (of HFP) makes some great points in one of his blog posts today, discussing a possibly similar move on behalf of BA (I've retained his emphasis):
"The point of ANY loyalty scheme should be to encourage INCREMENTAL business. It is NOT about over-rewarding those who spend the most and ignoring the rest. This is especially true in aviation where your top customers are NOT actually your customers, as the tickets are bought by their investment bank employers.
When I was in banking we had a BA deal which meant I had to use them if possible. You could give me zero Avios or 1 million Avios per flight, it made no difference. The percentage of travellers on fully flexible Club World tickets who have no control over who they fly with due to corporate deals is very high – so why over-reward these people?"
More here: https://www.headforpoints.com/2018/0...xecutive-club/
#197
Join Date: Mar 2008
Posts: 4,859
"The point of ANY loyalty scheme should be to encourage INCREMENTAL business. It is NOT about over-rewarding those who spend the most and ignoring the rest. This is especially true in aviation where your top customers are NOT actually your customers, as the tickets are bought by their investment bank employers.
When I was in banking we had a BA deal which meant I had to use them if possible. You could give me zero Avios or 1 million Avios per flight, it made no difference. The percentage of travellers on fully flexible Club World tickets who have no control over who they fly with due to corporate deals is very high – so why over-reward these people?"
When I was in banking we had a BA deal which meant I had to use them if possible. You could give me zero Avios or 1 million Avios per flight, it made no difference. The percentage of travellers on fully flexible Club World tickets who have no control over who they fly with due to corporate deals is very high – so why over-reward these people?"
Not to mention, they do need to a token winner in these scheme to even try to sell it as an enhancement.
#198
Join Date: Jan 2016
Location: BRU
Posts: 113
I have the option to either book a 260 euro return trip AMS-NYC directly via Swiss, or the same flights on Swiss for 290 euro via the UA website.
Am I correct that if I book via UA, I will receive the miles like prior to the revenue based system, and thus, would it be better to book via UA? (I am eligible for the Executive bonus if that matters)
Am I correct that if I book via UA, I will receive the miles like prior to the revenue based system, and thus, would it be better to book via UA? (I am eligible for the Executive bonus if that matters)
#199
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I have the option to either book a 260 euro return trip AMS-NYC directly via Swiss, or the same flights on Swiss for 290 euro via the UA website.
Am I correct that if I book via UA, I will receive the miles like prior to the revenue based system, and thus, would it be better to book via UA? (I am eligible for the Executive bonus if that matters)
Am I correct that if I book via UA, I will receive the miles like prior to the revenue based system, and thus, would it be better to book via UA? (I am eligible for the Executive bonus if that matters)
#200
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
If that's the case then the point that Raffles makes still stands - "The point of ANY loyalty scheme should be to encourage INCREMENTAL business."
I don't see how having a token winner changes this equation, even if it makes the PR blurb sound a little less ridiculous.
#201
Join Date: Mar 2008
Posts: 4,859
If that's the case then the point that Raffles makes still stands - "The point of ANY loyalty scheme should be to encourage INCREMENTAL business."
I don't see how having a token winner changes this equation, even if it makes the PR blurb sound a little less ridiculous.
I don't see how having a token winner changes this equation, even if it makes the PR blurb sound a little less ridiculous.
#202
Join Date: Aug 2015
Posts: 58
Just to chime in here as I've just got wind of this being about to book a ticket from MAN-HKG. I think some of the worst losers with this new system are premium economy fares, which is what I was about to book. Previously, this ticket would have earned me 13876 miles. This same ticket will now earn me 3108 miles. There is now no incentive to earn miles with this programme, I've previously gone out of my way to fly with LH/LX/OS, I certainly won't be doing so any more. There's no other way to book this route either as it is not available on a partner airline site in premium economy, in fact the only other airline site which can find the route is United, and they don't offer premium economy.
#203
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Just to chime in here as I've just got wind of this being about to book a ticket from MAN-HKG. I think some of the worst losers with this new system are premium economy fares, which is what I was about to book. Previously, this ticket would have earned me 13876 miles. This same ticket will now earn me 3108 miles. There is now no incentive to earn miles with this programme, I've previously gone out of my way to fly with LH/LX/OS, I certainly won't be doing so any more. There's no other way to book this route either as it is not available on a partner airline site in premium economy, in fact the only other airline site which can find the route is United, and they don't offer premium economy.
My understanding is that if you use a traditional travel agent to book the flight, LH cannot see how much you paid & the old system applies, assuming they can get the same or very similar price that’s one way round it.
Not OTA.
There are TA’s that specialise in flights for business people.
#204
Join Date: May 2001
Location: Zurich / Europe / New York
Programs: LH, BA, AA
Posts: 1,309
Purchased a ticket after March 12, 2018 on SWISS eco within Europe but upgraded to P class, flown last week and award miles earned still based on the previous award chart (750 pls ecexutive bonus), I thought should have been based on fare paid. Anyone encountered the same ?
#205
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Purchased a ticket after March 12, 2018 on SWISS eco within Europe but upgraded to P class, flown last week and award miles earned still based on the previous award chart (750 pls ecexutive bonus), I thought should have been based on fare paid. Anyone encountered the same ?
LH & M&M 5* IT
#206
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
I got 625 miles for an X-class Eurowings flight I took on Saturday. That seems to be too much and appears awarded under the old system. So I suppose they will adjust my account and claw most of it back before awarding me 61 and a half miles under the new system.
#207
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Yes but they would need decent IT to claw the miles back & I don’t see any evidence of that ...... yet...... so you might be lucky
#208
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
I live in hope. I’m going to be stuck on the old system for a trip on Adria Airways to Moscow and I somehow think the new system would yield more miles. But how does (did) it work if you are in G class which should earn 500 miles but you’re on a longer European flight, like Moscow? Do you just get the 500 miles or do you get that as a minimum, then whatever the distance is?
#210
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
Actually, in theory Adria Airways should be under the new system, but I bought it through flugladen.de which has a pretty good spread of flight choices. Obviously, I will report back on what happens in late June early July.