Beware of LOT - or a little story how to make sure customers don't come back..
#91
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#92
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#93
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Stuff like this happens every day with pretty much any major airline, not just LOT.
If passengers are deemed unfit to fly, then there is usually a reason for the crew's decision to do so. Procedures do call for the removal of a passenger to be documented by the Crew, so there will very likely be some paperwork that has the reason documented.
With regards to this particular case, with the LX flight being on a different operating airline and the flight being already overbooked, odds are extremely high that LX would not have accepted an involuntary reroute onto their metal even if LOT had gone out of their way to accomodate the passenger (which, to the best of my knowledge, they had no obligation to).
However, that being said, it is customary with most airlines to offer the respective passenger an involuntary reroute at no charge on the next available flight on the same operating carrier. So as a gesture of goodwill, LOT should have offered him a seat on their next flight to ZRH the next day.
I sincerely hope that the OP has learned a lesson from this to possibly reduce the alcohol intake on his future trips.
If passengers are deemed unfit to fly, then there is usually a reason for the crew's decision to do so. Procedures do call for the removal of a passenger to be documented by the Crew, so there will very likely be some paperwork that has the reason documented.
With regards to this particular case, with the LX flight being on a different operating airline and the flight being already overbooked, odds are extremely high that LX would not have accepted an involuntary reroute onto their metal even if LOT had gone out of their way to accomodate the passenger (which, to the best of my knowledge, they had no obligation to).
However, that being said, it is customary with most airlines to offer the respective passenger an involuntary reroute at no charge on the next available flight on the same operating carrier. So as a gesture of goodwill, LOT should have offered him a seat on their next flight to ZRH the next day.
I sincerely hope that the OP has learned a lesson from this to possibly reduce the alcohol intake on his future trips.
#94
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The former should happen, the latter is an EU oddity based on the lack of powerful punitive damage legislation here. Two or three very large fines would even have a large carrier honour tickets.
..Procedures do call for the removal of a passenger to be documented by the Crew, so there will very likely be some paperwork that has the reason documented.
I sincerely hope that the OP has learned a lesson from this to possibly reduce the alcohol intake on his future trips.
Calling the OP a liar immediately and repeatedly a liar is an achievement even for the plane spotter forum. Try this with someone who provides "insider information" or praise and the reaction will be fairly different.
#95
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Not only is it a more dignified form of locomotion, it could help avoid the barf moment on arrival at the aircraft (never a good introduction to cabin crew).
#96
Join Date: Mar 2008
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Worth reporting? We had a totally tanked seat neighbour on a KLM flight he became verbally abusive and so we reported him. The FAs brought him a drink to calm him down (sic!). After they told him that we complained about him, he became very aggressive and finally assaulted one of my companions but tossing the drink he received for calming down in his face.
The crew responded to our demands to have him either removed or restrained by talking to him nicely and getting him another drink less than 15 mins later...
The crew responded to our demands to have him either removed or restrained by talking to him nicely and getting him another drink less than 15 mins later...
another can of worms in the process, weakening consumer protection).
And if the plane catches some rough air and shakes up OP stomach content during the flight like a short jog does, would you suggest the pilot took a different route?
#97
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Again: if you are not deemed fit to fly by the crew or authorities (medical condition, security issues, no fly list etc), your journey ends right there and the airline has fulfilled their part of the contract. They are not required to accommodate you on any flight or rebook you.
As far as what happened at the ticket counter(s), well...
http://9lols.com/show-image/?img=/wp...-look-like.jpg
As far as what happened at the ticket counter(s), well...
http://9lols.com/show-image/?img=/wp...-look-like.jpg
#98
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#99
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I'll suggest this to the crew of an overbooked flight that Oliver2002 is on, to offload him (for whatever reason they seem fit..) to save any IDB/EU261 compensation. I'm sure he'll be more than happy to buy a new ticket for the next flight..
#100
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Indeed is the whole "deemed fit to fly" concept deeply sloppy. The idea of an airline keen to apply it to cut on the EU261 goes probably too far, but still.
#101
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Quite a bit too far. I find nothing in the OP's story that would indicate that LO needed an excuse to kick him out of the flight. So they didn't really save anything by deeming him unfit to fly.
#102
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So you got offloaded because the flight was oversold?
#104
Join Date: May 2014
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While it is certainly possible that he really was an unruly drunk causing a scene, I also have had enough experiences with customer service in Poland/with Poles that makes me believe there is a chance the OP has a legitimate point with regard to their conduct.
If indeed some posters are privy to information that puts the OP's story into a dubious light then surely the fair thing to do would be to put that information on the table rather than to engage in innuendo and if they have come across that information via channels of dubious legitimacy (such as airline or airport staff who are obliged to maintain confidentiality) then surely it would be best not to say anything at all.
Last edited by Ber2dca; Jul 28, 2014 at 2:35 pm
#105
Join Date: Mar 2008
Posts: 4,859
Is FT having another database crisis? All the information needed is in OPs posts. He drank, he barfed, he walked to an agent and failed presenting his case for rebooking. Thats cause and effect, not a series of unrelated events.