Beware of LOT - or a little story how to make sure customers don't come back..
#76
Original Poster
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,456
I'll refrain to talk or answer to Lack any further, as his behaviour here quite clearly shows he's just trying to stir trouble by making up quotes, mixing up answers in a way not productive, and generally just trying to destroy any meaningful operation.
Criticism is always a good thing and should be encouraged, playing as a troll certainly isn't.
As said before, I'll take things to the legal authorities now, thanks to all those that actually put content in this thread and gave me support, both by warning me on which steps not to take, and by advise how to answer LOT.
Criticism is always a good thing and should be encouraged, playing as a troll certainly isn't.
As said before, I'll take things to the legal authorities now, thanks to all those that actually put content in this thread and gave me support, both by warning me on which steps not to take, and by advise how to answer LOT.
#77
Join Date: Mar 2008
Posts: 4,859
I should have known better then to hope you'd admit to your own mistake. At least I wasn't called a lady from the transfered desk like someone else who was brave enough to have a different opinion then the OP.
#78
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
..I'm not sure where in the tale other readers shifted "unfit to fly" into "drunk". I understand the former term is often a euphemism for enebriated, but the OP reported vomiting - an activity not always linked to drunkeness, but one generally unwelcomed in an aircraft. My understanding is that he was ejected from the flight because crew believed him to be unwell...
Regarding your reading of the crew's assessment - do you think that the OP should have disputed to be unwell? Does an offloaded passenger have to voice dissent?
I thought that once a crew member uses their authoritative power in safety matters, you have to comply but it also exposes the airline to the ensuing liabilities.
#79
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
But that doesn't really surprise you, does it? Not only is Oliver the 2nd person after the author to have read the CoC.
The CoC may impact what agents are empowered to offer or decline but clauses that clash with the spirit of a transportation agreement have little relevance for a court dispute.
No one ever does. I was witness to several boarding episodes where pax urged GAs and FAs to offload some pax who were so intoxicated and aggressive that they physically harassed and (in the American sense of the word) assaulted other passengers. None of the staff member could ever be bothered.
I don't drink on the surface of the planet. But I got cut off several times by UA FAs once with the combined threat that she will report me.
While clearly on the mend, you still mess with semantics here - once he signed the slip the airline already sold him a ticket. If they refused to sell him a ticket, they would at least have been consistent.
We discussed the "Mafia" issue already. OP states in paragraph #8 that the crew promised him that he'd be taken care of.
Ehm .... no. No to both the link and the 'drunk' status.
Everyone? The OP denies the drunk charges .
The CoC may impact what agents are empowered to offer or decline but clauses that clash with the spirit of a transportation agreement have little relevance for a court dispute.
Just missing the cultural difference maybe? Do you get a field sobriety test with every purchase in ZRH/SIN?
Do you get cut off after first drink at the bar?
You can now rest your case officially. I agree LOT should have not sold a new ticket to a customer signing a credit card slip "SCAM".
You started. The OP didn't state the crew promised him being rebooked on a later flight.
The OP himself provided a link to a site that put him in that legally defined territory.
I imagine I didn't take much to draw that conclusion for anyone present on the scene and subject to speaking with an individual after five beers and recent barf - but I wasn't there and I'm only operating based on the facts and tools provided by the OP.
#80
Join Date: Mar 2008
Posts: 4,859
No one ever does. I was witness to several boarding episodes where pax urged GAs and FAs to offload some pax who were so intoxicated and aggressive that they physically harassed and (in the American sense of the word) assaulted other passengers. None of the staff member could ever be bothered.
I'm drunk then!
1.65 liters of beer, if drunken within 2 hours will give an average male a drunkness level of 0,76, I've just calculated it here:
http://www.onmeda.de/selbsttests/promille_rechner.html
Male, 85kg, 1.85m, 1.65 liters of beer @ 5.5% in 2 hours
With 0.76, I was even allowed to drive a car in Switzerland till about 10 years ago (when the limit was lowered from 0.8 to 0.5)
http://www.onmeda.de/selbsttests/promille_rechner.html
Male, 85kg, 1.85m, 1.65 liters of beer @ 5.5% in 2 hours
With 0.76, I was even allowed to drive a car in Switzerland till about 10 years ago (when the limit was lowered from 0.8 to 0.5)
A hospital or police document stating his BAL at 0 would greatly aid his argument there.
And there's a Police station right on the airport: http://okecie.policja.waw.pl/
Tests are free.
#81
Join Date: Dec 2009
Posts: 1,756
If we accept that vomiting on the plane is unfit to fly (on that specific flight) then your only hope would be that this T&C is invalidated by existing national law. Otherwise, it seems you have no comeback to LOT?
#82
Join Date: Sep 2013
Posts: 2,189
LOT does not operate and sell tickets only in Poland. Therefore, they can be taken to court in other jurisdictions and they most certainly need to comply with European regulations on air travel.
#83
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,381
...and these state that no compensation nor any other assistance or rebooking is due in case of denied boarding based on health, safety or documentation issues (because per EU261 this is not considered denied boarding).
#84
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
This one is pretty cut and dried. Unless the airline can prove the OP was drunk and not just sick to his stomach, they should have provided quick, free, and cheerful reaccommodation on the next possible flight. If that is not legally required, it ought to be. Contact your legislators.
Stay away from those snausages, OP.
Look, I can sympathize with the FAs.... a month or two ago, I was on a little 36 seat plane and the guy across the aisle began barfing as we started to roll back from the gate. The poor girl right next to him began to have sympathetic retching, and I felt a little nauseated myself just seeing it. I wished the poor guy had been taken off the flight by the FAs, as he looked miserable. Luckily, he calmed down after he had emptied out.
Stay away from those snausages, OP.
Look, I can sympathize with the FAs.... a month or two ago, I was on a little 36 seat plane and the guy across the aisle began barfing as we started to roll back from the gate. The poor girl right next to him began to have sympathetic retching, and I felt a little nauseated myself just seeing it. I wished the poor guy had been taken off the flight by the FAs, as he looked miserable. Luckily, he calmed down after he had emptied out.
#85
Join Date: May 2014
Location: DMV
Posts: 2,092
These debates are always humorous because the defenders of the airlines tend to argue not on the basis of what a good company would do but what an airline can technically legally get away with.
While of course that is partially caused by the dick-waving nature of internet forums, there is a question as to why you would be so eager to defend a business which isn't trying to make the customer feel valued but instead uses the law against the customer.
While of course that is partially caused by the dick-waving nature of internet forums, there is a question as to why you would be so eager to defend a business which isn't trying to make the customer feel valued but instead uses the law against the customer.
#86
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,624
Dick-waving!! Brilliant! That's just what it is! (Well, maybe not in this case!) But it's fun to read and has provoked quite a discussion here.
I must say, I have cut down greatly on what food I eat in lounges. I had a very dodgy moment following an Amsterdam lounge visit earlier this year, and I believe there is a certain risk in food that is lying exposed for goodness knows how long. What comes in a packet is fine, as is what comes out of a bottle. No way is 5 beers too much, those bottles tend to be smaller than what you get in shops. I can easily sink 5 bottles of beer without any major effects, so I don't buy the 'intoxicated' accusation at all.
I must say, I have cut down greatly on what food I eat in lounges. I had a very dodgy moment following an Amsterdam lounge visit earlier this year, and I believe there is a certain risk in food that is lying exposed for goodness knows how long. What comes in a packet is fine, as is what comes out of a bottle. No way is 5 beers too much, those bottles tend to be smaller than what you get in shops. I can easily sink 5 bottles of beer without any major effects, so I don't buy the 'intoxicated' accusation at all.
#87
Join Date: Oct 2001
Location: Germany
Posts: 3,813
How did they find out you threw up in the restroom? Did you forget to close the door? Somehow I doubt the cabin crew is closely watching the action in the toilet through a peephole camera.
I have to admit I never threw up on a plane, but I quite often do rush to the restroom immediately after boarding - especially when I am in a hurry and don't have time to use the facilities in the terminal. No one has ever questioned my fitness to fly, let alone removed me from the plane.
The uncooperative attitude of the employees in the terminal is of course disturbing. Allowing the airline to remove anyone from the plane at their own discretion opens a wide door for abuse, especially in cases when the plane is overbooked and the airline can escape the EU compensation (and even collect extra money from the new ticket!) by arbitrarily declaring someone unfit to fly. I hope you take this case to a court and collect hefty punitive damages.
I have to admit I never threw up on a plane, but I quite often do rush to the restroom immediately after boarding - especially when I am in a hurry and don't have time to use the facilities in the terminal. No one has ever questioned my fitness to fly, let alone removed me from the plane.
The uncooperative attitude of the employees in the terminal is of course disturbing. Allowing the airline to remove anyone from the plane at their own discretion opens a wide door for abuse, especially in cases when the plane is overbooked and the airline can escape the EU compensation (and even collect extra money from the new ticket!) by arbitrarily declaring someone unfit to fly. I hope you take this case to a court and collect hefty punitive damages.
#88
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
And its engine maintenance schedule. Plus the hours on the airframe.
I've linked to an earlier thread someone was denied boarding by LH.
And I witnessed first hand how a flat-out-drunk person was treated upon arrival in Poland on a LOT plane.
The crew responded to our demands to have him either removed or restrained by talking to him nicely and getting him another drink less than 15 mins later...
There was a couple media reported incidents with politicians and such making a ruckus after %, and we hear about and emergency landing due to unruly passengers fairly often too.
I almost don't on both surface and sky and feel ashamed for all those wasted opportunities.
Never been on the other side of the terminal, but I think the operated is supposed to check the signature against the original on the card, before actually going through with the transaction?
A hospital or police document stating his BAL at 0 would greatly aid his argument there.
And there's a Police station right on the airport: http://okecie.policja.waw.pl/
Tests are free.
And there's a Police station right on the airport: http://okecie.policja.waw.pl/
Tests are free.
#89
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Allowing the airline to remove anyone from the plane at their own discretion opens a wide door for abuse, especially in cases when the plane is overbooked and the airline can escape the EU compensation (and even collect extra money from the new ticket!) by arbitrarily declaring someone unfit to fly.
I hope you take this case to a court and collect hefty punitive damages.
#90
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,673
HTB.