Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Jan 8, 2014, 3:31 pm
#631
Original Member
Join Date: May 1998
Location: a proud member of FT since 05-05-1998
Programs: DL, AF and KL - UA - *G
Posts: 2,239
Hello,
every time I book a UA codeshare ticket with LH flights in it - I am not able to select any seats but hey come back as "requested" which in reality means...no seat assignment - none of the reservation agents are able to help.....what can be done to get seat assignments when buying a UA ticket using LH metal?
every time I book a UA codeshare ticket with LH flights in it - I am not able to select any seats but hey come back as "requested" which in reality means...no seat assignment - none of the reservation agents are able to help.....what can be done to get seat assignments when buying a UA ticket using LH metal?
Jan 9, 2014, 1:15 am
#632
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Dear Lurkers,
I'm unable to select seats on a flight booked on a flight number LH with a TP ticket number. The system lets me select a seat, but after saving it, comes back with 'not available':
View Screen Capture
I have PMed you the record locator. Can you check what is going on?
I'm unable to select seats on a flight booked on a flight number LH with a TP ticket number. The system lets me select a seat, but after saving it, comes back with 'not available':
View Screen Capture
I have PMed you the record locator. Can you check what is going on?
Jan 9, 2014, 7:26 am
#634
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Hello,
every time I book a UA codeshare ticket with LH flights in it - I am not able to select any seats but hey come back as "requested" which in reality means...no seat assignment - none of the reservation agents are able to help.....what can be done to get seat assignments when buying a UA ticket using LH metal?
every time I book a UA codeshare ticket with LH flights in it - I am not able to select any seats but hey come back as "requested" which in reality means...no seat assignment - none of the reservation agents are able to help.....what can be done to get seat assignments when buying a UA ticket using LH metal?
my colleagues in the Lufthansa Service Centre can help in this case. There is a special procedure to book seat assignments via so-called “operating PNRs”. With these are the bookings it’s possible to add some service requests like seats and meals to your reservation even if the Lufthansa flight is booked under a United codeshare flight number.
Jens
Jan 9, 2014, 7:27 am
#635
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear Lurkers,
I'm unable to select seats on a flight booked on a flight number LH with a TP ticket number. The system lets me select a seat, but after saving it, comes back with 'not available':
View Screen Capture
I have PMed you the record locator. Can you check what is going on?
I'm unable to select seats on a flight booked on a flight number LH with a TP ticket number. The system lets me select a seat, but after saving it, comes back with 'not available':
View Screen Capture
I have PMed you the record locator. Can you check what is going on?
Jan 10, 2014, 2:40 am
#636
Original Member
Join Date: May 1998
Location: a proud member of FT since 05-05-1998
Programs: DL, AF and KL - UA - *G
Posts: 2,239
Hello Oliver,
my colleagues in the Lufthansa Service Centre can help in this case. There is a special procedure to book seat assignments via so-called “operating PNRs”. With these are the bookings it’s possible to add some service requests like seats and meals to your reservation even if the Lufthansa flight is booked under a United codeshare flight number.
Jens
my colleagues in the Lufthansa Service Centre can help in this case. There is a special procedure to book seat assignments via so-called “operating PNRs”. With these are the bookings it’s possible to add some service requests like seats and meals to your reservation even if the Lufthansa flight is booked under a United codeshare flight number.
Jens
every time I call them they tell me since it is a UA ticket I have to call UA as they too get the "seat requested" message!
But then UA tells me as LH is operating....they can not assign seats...which I can understand!
I was stuck in an automatic assigned middle seat again!
Could you tell me what the procedure is called so next time which will be in 2 weeks i can try again to have LH assign me a seat on an LH plane...even so the ticket was issued by UA
This is really annoying and I would love to know what I need to tell them so they can not brush me off again.....
Thank you very much for your help - that is really cool!^
Jan 13, 2014, 7:38 am
#638
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,599
Hello Lurkers, welcome back. My first question for this year: When should we expect the new benefits for SEN/HON to be announced?
From spring 2014 Frequent Travellers, Senators and HON Circle Members will be rewarded for more than achieving and retaining their status. During their status term, dependent on the number of flights they take, they will have the opportunity to choose from a variety of additional benefits and privileges.
Details of how status customers can enjoy these extra benefits will be available from next January.
From spring 2014 Frequent Travellers, Senators and HON Circle Members will be rewarded for more than achieving and retaining their status. During their status term, dependent on the number of flights they take, they will have the opportunity to choose from a variety of additional benefits and privileges.
Details of how status customers can enjoy these extra benefits will be available from next January.
Jan 13, 2014, 7:52 am
#639
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Hello,
every time I call them they tell me since it is a UA ticket I have to call UA as they too get the "seat requested" message!
But then UA tells me as LH is operating....they can not assign seats...which I can understand!
I was stuck in an automatic assigned middle seat again!
Could you tell me what the procedure is called so next time which will be in 2 weeks i can try again to have LH assign me a seat on an LH plane...even so the ticket was issued by UA
This is really annoying and I would love to know what I need to tell them so they can not brush me off again.....
Thank you very much for your help - that is really cool!^
every time I call them they tell me since it is a UA ticket I have to call UA as they too get the "seat requested" message!
But then UA tells me as LH is operating....they can not assign seats...which I can understand!
I was stuck in an automatic assigned middle seat again!
Could you tell me what the procedure is called so next time which will be in 2 weeks i can try again to have LH assign me a seat on an LH plane...even so the ticket was issued by UA
This is really annoying and I would love to know what I need to tell them so they can not brush me off again.....
Thank you very much for your help - that is really cool!^
it should be enough to tell the agent that he can book the seat assignments via the "operating pnr". This is a procedure which can be used at the moment, but it might happen that it changes in the near future due to some modifications in the reservation system.
Jens
Jan 13, 2014, 8:17 am
#640
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Jan 13, 2014, 9:27 am
#641
Join Date: Apr 2008
Posts: 1,151
Jan 13, 2014, 9:27 am
#642
Join Date: Jan 2014
Location: Lugano
Programs: M&M SEN
Posts: 3
Hello! =) First time posting on flyertalk.com but checking the pages daily during the last years 
I ll fly fra-iah-gig next week on Economy H. Im a LX SEN and in 2013 I flew UA 8 times and never had problems pre-selecting my E+ seat on UA.com or M&M.com.
Does it mean no more complimentary E+ for *Gold on UA? =(
Thank You,
DK
I ll fly fra-iah-gig next week on Economy H. Im a LX SEN and in 2013 I flew UA 8 times and never had problems pre-selecting my E+ seat on UA.com or M&M.com.
Does it mean no more complimentary E+ for *Gold on UA? =(
Thank You,
DK
Jan 14, 2014, 1:41 am
#643
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Hello Lurkers, welcome back. My first question for this year: When should we expect the new benefits for SEN/HON to be announced?
From spring 2014 Frequent Travellers, Senators and HON Circle Members will be rewarded for more than achieving and retaining their status. During their status term, dependent on the number of flights they take, they will have the opportunity to choose from a variety of additional benefits and privileges.
Details of how status customers can enjoy these extra benefits will be available from next January.
From spring 2014 Frequent Travellers, Senators and HON Circle Members will be rewarded for more than achieving and retaining their status. During their status term, dependent on the number of flights they take, they will have the opportunity to choose from a variety of additional benefits and privileges.
Details of how status customers can enjoy these extra benefits will be available from next January.
I’ve checked with my colleagues from Miles & More, so far they don’t have any information yet. They are expecting to have more news soon, you and all other members will of course be notified as soon as they are any changes.
Vanessa
Jan 14, 2014, 1:42 am
#645
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Hello! =) First time posting on flyertalk.com but checking the pages daily during the last years
I ll fly fra-iah-gig next week on Economy H. Im a LX SEN and in 2013 I flew UA 8 times and never had problems pre-selecting my E+ seat on UA.com or M&M.com.
Does it mean no more complimentary E+ for *Gold on UA? =(
Thank You,
DK
I ll fly fra-iah-gig next week on Economy H. Im a LX SEN and in 2013 I flew UA 8 times and never had problems pre-selecting my E+ seat on UA.com or M&M.com.
Does it mean no more complimentary E+ for *Gold on UA? =(
Thank You,
DK