Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Oct 17, 2013, 2:54 pm
#587
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
For feedback on your flight how about you integrate a Feedback Automated Form on loghaul flights that is linked to the IFE. When landing the screen could say.
"We Thank You For Flying Lufthansa we will soon be arriving at Frankfurt Am Man International Airport. Please click the Survey Button to complete a brief survey on today's flight. After that it will return to the screen where the customer can click"To watch a brief video about arriving into Frankfurt Am Man please click the"FRA Arrivals Video button", The passenger will then be taken to the pre-loaded video.
"We Thank You For Flying Lufthansa we will soon be arriving at Frankfurt Am Man International Airport. Please click the Survey Button to complete a brief survey on today's flight. After that it will return to the screen where the customer can click"To watch a brief video about arriving into Frankfurt Am Man please click the"FRA Arrivals Video button", The passenger will then be taken to the pre-loaded video.
Oct 17, 2013, 4:06 pm
#588
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
For feedback on your flight how about you integrate a Feedback Automated Form on loghaul flights that is linked to the IFE. When landing the screen could say.
"We Thank You For Flying Lufthansa we will soon be arriving at Frankfurt Am Man International Airport. Please click the Survey Button to complete a brief survey on today's flight. After that it will return to the screen where the customer can click"To watch a brief video about arriving into Frankfurt Am Man please click the"FRA Arrivals Video button", The passenger will then be taken to the pre-loaded video.
"We Thank You For Flying Lufthansa we will soon be arriving at Frankfurt Am Man International Airport. Please click the Survey Button to complete a brief survey on today's flight. After that it will return to the screen where the customer can click"To watch a brief video about arriving into Frankfurt Am Man please click the"FRA Arrivals Video button", The passenger will then be taken to the pre-loaded video.
Oct 18, 2013, 3:50 am
#589
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
For feedback on your flight how about you integrate a Feedback Automated Form on loghaul flights that is linked to the IFE. When landing the screen could say.
"We Thank You For Flying Lufthansa we will soon be arriving at Frankfurt Am Man International Airport. Please click the Survey Button to complete a brief survey on today's flight. After that it will return to the screen where the customer can click"To watch a brief video about arriving into Frankfurt Am Man please click the"FRA Arrivals Video button", The passenger will then be taken to the pre-loaded video.
"We Thank You For Flying Lufthansa we will soon be arriving at Frankfurt Am Man International Airport. Please click the Survey Button to complete a brief survey on today's flight. After that it will return to the screen where the customer can click"To watch a brief video about arriving into Frankfurt Am Man please click the"FRA Arrivals Video button", The passenger will then be taken to the pre-loaded video.
Hi danielonn,
thank you for sharing this idea. We will forward this to our colleagues. Who knows -maybe something similar will be implemented soon… ;-)
Stefanie
Oct 18, 2013, 5:41 am
#590
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Regards, Maria
Oct 18, 2013, 5:52 am
#591
Join Date: Oct 2007
Posts: 2,069
Oct 18, 2013, 6:00 am
#592
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Dear oliver2002,
we now have received an answer from the station in YVR:
LH is indeed not part of the ITPCF (International Transfer Pre-Clearance Facility) at YVR. But the reason why it is not part of this scheme is related to Lufthansa´s IT set-up and the requirement of US CBP and US Department of Homeland security to transfer passenger data for vetting purposes and has nothing to do with costs. In fact there is absolutely NO fee involvedfor airlines to become part of ITPCF. The facility is available to all airlines that operated into YVR and have passengers connecting to US destination. It is only a very complicated IT problem coupled with the fact that the current LH DCS can not manage to transfer the required data to US authorities and get necessary approval and clearance to accept the passenger. Thus the reasons for LH not participating in ITPCF at YVR are technical and regulatory.
I hope this information helps. Best regards, Maria
we now have received an answer from the station in YVR:
LH is indeed not part of the ITPCF (International Transfer Pre-Clearance Facility) at YVR. But the reason why it is not part of this scheme is related to Lufthansa´s IT set-up and the requirement of US CBP and US Department of Homeland security to transfer passenger data for vetting purposes and has nothing to do with costs. In fact there is absolutely NO fee involvedfor airlines to become part of ITPCF. The facility is available to all airlines that operated into YVR and have passengers connecting to US destination. It is only a very complicated IT problem coupled with the fact that the current LH DCS can not manage to transfer the required data to US authorities and get necessary approval and clearance to accept the passenger. Thus the reasons for LH not participating in ITPCF at YVR are technical and regulatory.
I hope this information helps. Best regards, Maria
I was just wondering whether there are any plans to fix the above problem? As mentioned up-thread I find it slightly surprising (and disturbing) that airlines such as Air China manage to forward the required info while LH doesn´t.
Also, am I correct to assume that the same restriction exists for LH pax connecting to the US in YYZ and YUL?
Thanks in advance!
Oct 18, 2013, 7:46 am
#593
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Oct 18, 2013, 7:49 am
#594
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Lurkers,
I was just wondering whether there are any plans to fix the above problem? As mentioned up-thread I find it slightly surprising (and disturbing) that airlines such as Air China manage to forward the required info while LH doesn´t.
Also, am I correct to assume that the same restriction exists for LH pax connecting to the US in YYZ and YUL?
Thanks in advance!
I was just wondering whether there are any plans to fix the above problem? As mentioned up-thread I find it slightly surprising (and disturbing) that airlines such as Air China manage to forward the required info while LH doesn´t.
Also, am I correct to assume that the same restriction exists for LH pax connecting to the US in YYZ and YUL?
Thanks in advance!
Thanks for your input. I have no information on
this so far, but forwarded your enquiry to the respective colleagues and
will get back to you.
Kind regards, Maria
Oct 21, 2013, 4:27 am
#595
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Dear Lurkers,
I was just wondering whether there are any plans to fix the above problem? As mentioned up-thread I find it slightly surprising (and disturbing) that airlines such as Air China manage to forward the required info while LH doesn´t.
Also, am I correct to assume that the same restriction exists for LH pax connecting to the US in YYZ and YUL?
Thanks in advance!
I was just wondering whether there are any plans to fix the above problem? As mentioned up-thread I find it slightly surprising (and disturbing) that airlines such as Air China manage to forward the required info while LH doesn´t.
Also, am I correct to assume that the same restriction exists for LH pax connecting to the US in YYZ and YUL?
Thanks in advance!
I just received feedback from my colleagues at YVR station. They are right now working with US Border and Customs Protection on the issue. However, they are realistic that an easy solution to this will not come about quickly. In the meantime, passengers are always advised by the Lufthansa crew - on board the inbound flight from Frankfurt - about the correct procedure prior to landing in Vancouver.
As for the procedure in YYZ and YUL, Lufthansa takes part in ITPCF according to my colleagues.
Best regards. Maria
Oct 23, 2013, 7:47 am
#596
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Hello Jasper,
I just received feedback from my colleagues at YVR station. They are right now working with US Border and Customs Protection on the issue. However, they are realistic that an easy solution to this will not come about quickly. In the meantime, passengers are always advised by the Lufthansa crew - on board the inbound flight from Frankfurt - about the correct procedure prior to landing in Vancouver.
As for the procedure in YYZ and YUL, Lufthansa takes part in ITPCF according to my colleagues.
Best regards. Maria
I just received feedback from my colleagues at YVR station. They are right now working with US Border and Customs Protection on the issue. However, they are realistic that an easy solution to this will not come about quickly. In the meantime, passengers are always advised by the Lufthansa crew - on board the inbound flight from Frankfurt - about the correct procedure prior to landing in Vancouver.
As for the procedure in YYZ and YUL, Lufthansa takes part in ITPCF according to my colleagues.
Best regards. Maria
Great to hear LH is working on a solution for the YVR mess!
I´m slightly surprised the problem doesn´t exist at YYZ and YUL if the problem is related to forwarding data to US customs/immigration, but as long as it works, who am I to ask why/how?
Oct 29, 2013, 1:14 pm
#597
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Tue Oct 29 evening at 20;10 and for the last half hour the online check in isn't working. tried different computers and browsers but nothing. Anyone else having similar problems. would be nice if such an essential function could work more reliably.
Oct 30, 2013, 6:21 am
#598
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Since the upgrades to Safari 7 I do notice that if I select "print a boarding pass" the process crashes every time- the workaround is to have the boarding passes sent electronically to passbook- there is not a way to create a proper boarding pass with Safari 7 in my experiences at the moment.
Oct 30, 2013, 7:04 am
#599
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
yesterday on the Lufthansa website. Should you once again experience technical difficulties,please do not hesitate to contact the experts at LH.com via telephone http://f.lh.com/kXvb Regards. /Maria
Oct 30, 2013, 7:05 am
#600
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Since the upgrades to Safari 7 I do notice that if I select "print a boarding pass" the process crashes every time- the workaround is to have the boarding passes sent electronically to passbook- there is not a way to create a proper boarding pass with Safari 7 in my experiences at the moment.
We are aware of this issue and my colleagues are working on finding a solution. I will, however, gladly forward your feedback.
Regards. /Maria