Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Jun 25, 2013, 1:33 am
#496
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
With all due respect, the fuel surcharge is unacceptable,United didn't charge me for a surcharge on a recently booked biz award ticket ex MUC ,
but Lufthansa tried to impose 1100 Euros. I will change to United next year, its clearly a better program for those of us who fliyTATL frequently in Biz class
but Lufthansa tried to impose 1100 Euros. I will change to United next year, its clearly a better program for those of us who fliyTATL frequently in Biz class
Jul 1, 2013, 8:24 am
#497
Join Date: Apr 2006
Location: AMS
Programs: KLM Elite for life; LH Senator for life
Posts: 210
Misleading M&M Meilen Schnäppchens??
Dear Lurkers,
I posted this morning the following thread:
Quote:
Originally Posted by Terbang
Apparently one has to book a Schnäppchen M&M flight at 00.01 on July 1.
I tried this morning - July 1 at 09.00 hours to book the Business class offers for Jo-burg, Denver, Atlanta, Seatle, Montreal, Washington or Phili which all gave NO AVAILIBILITY for the period July 1 till August 16th.
Anyone who has more luck???
Otherwise this marketing tool is quite misleading.
Reply from Volta
No, same problem. Never managed to book a flight using meilenschnaeppchen. I'm always trying to find C seat from US
volta is offline
End of Quote.
Do you agree with me to the following:
1) When the Schnäppchens are brought on line there should be a minimum of - say 4 seats - availible per day during the offer period to make the offer a REAL OFFER.
2) When no seats are availible anymore the offer is directly withdrawn/cancelled by LH on the internet.
3) LH wants to be a respectable Airline and does not want to mislead its loyal customers with fake offers.
Thank you for your quick reply.
I posted this morning the following thread:
Quote:
Originally Posted by Terbang
Apparently one has to book a Schnäppchen M&M flight at 00.01 on July 1.
I tried this morning - July 1 at 09.00 hours to book the Business class offers for Jo-burg, Denver, Atlanta, Seatle, Montreal, Washington or Phili which all gave NO AVAILIBILITY for the period July 1 till August 16th.
Anyone who has more luck???
Otherwise this marketing tool is quite misleading.
Reply from Volta
No, same problem. Never managed to book a flight using meilenschnaeppchen. I'm always trying to find C seat from US
volta is offline
End of Quote.
Do you agree with me to the following:
1) When the Schnäppchens are brought on line there should be a minimum of - say 4 seats - availible per day during the offer period to make the offer a REAL OFFER.
2) When no seats are availible anymore the offer is directly withdrawn/cancelled by LH on the internet.
3) LH wants to be a respectable Airline and does not want to mislead its loyal customers with fake offers.
Thank you for your quick reply.
Last edited by Terbang; Jul 1, 2013 at 8:32 am
Jul 2, 2013, 5:19 am
#498
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear Lurkers,
I posted this morning the following thread:
Quote:
Originally Posted by Terbang
Apparently one has to book a Schnäppchen M&M flight at 00.01 on July 1.
I tried this morning - July 1 at 09.00 hours to book the Business class offers for Jo-burg, Denver, Atlanta, Seatle, Montreal, Washington or Phili which all gave NO AVAILIBILITY for the period July 1 till August 16th.
Anyone who has more luck???
Otherwise this marketing tool is quite misleading.
Reply from Volta
No, same problem. Never managed to book a flight using meilenschnaeppchen. I'm always trying to find C seat from US
volta is offline
End of Quote.
Do you agree with me to the following:
1) When the Schnäppchens are brought on line there should be a minimum of - say 4 seats - availible per day during the offer period to make the offer a REAL OFFER.
2) When no seats are availible anymore the offer is directly withdrawn/cancelled by LH on the internet.
3) LH wants to be a respectable Airline and does not want to mislead its loyal customers with fake offers.
Thank you for your quick reply.
I posted this morning the following thread:
Quote:
Originally Posted by Terbang
Apparently one has to book a Schnäppchen M&M flight at 00.01 on July 1.
I tried this morning - July 1 at 09.00 hours to book the Business class offers for Jo-burg, Denver, Atlanta, Seatle, Montreal, Washington or Phili which all gave NO AVAILIBILITY for the period July 1 till August 16th.
Anyone who has more luck???
Otherwise this marketing tool is quite misleading.
Reply from Volta
No, same problem. Never managed to book a flight using meilenschnaeppchen. I'm always trying to find C seat from US
volta is offline
End of Quote.
Do you agree with me to the following:
1) When the Schnäppchens are brought on line there should be a minimum of - say 4 seats - availible per day during the offer period to make the offer a REAL OFFER.
2) When no seats are availible anymore the offer is directly withdrawn/cancelled by LH on the internet.
3) LH wants to be a respectable Airline and does not want to mislead its loyal customers with fake offers.
Thank you for your quick reply.
Dear Terbang,
please understand that we neither have insight regarding this internal information on how many seats are allocated for the different "Meilenschnäppchen", nor do we have the influence on them. We will however forward your post to Miles & More along with your suggestion for consideration.
Best regards
Isabell
Jul 2, 2013, 6:29 am
#499
Join Date: Apr 2006
Location: AMS
Programs: KLM Elite for life; LH Senator for life
Posts: 210
Dear Terbang,
please understand that we neither have insight regarding this internal information on how many seats are allocated for the different "Meilenschnäppchen", nor do we have the influence on them. We will however forward your post to Miles & More along with your suggestion for consideration.
Best regards
Isabell
please understand that we neither have insight regarding this internal information on how many seats are allocated for the different "Meilenschnäppchen", nor do we have the influence on them. We will however forward your post to Miles & More along with your suggestion for consideration.
Best regards
Isabell
Do I get a reply from you or M&M??
By the way LH must have an influence on the volumes provided for the Meilenschnappchens as it is on their metal.
Jul 2, 2013, 10:08 am
#500
Join Date: Mar 2013
Location: homeless 2.0
Programs: A3 Gold, LH FTL
Posts: 1,065
Dear Lurkers,
Its not like this the biggest problem of the world but I thought I would mention it.
On last saturdays (06.29) MUC-CTA (LH1964) flight they served sandwich boxes as a snack in Y, and they were damn hard to open. When I got mine I wanted to reach for my pocketknife for help, but then realised I took it out of my pocket [momentary lapse of reason by a rough hangover]. In the end I succeed after a minute of wrestling with it, but the lady next to me had to use her teeth to open the plastic wrapping. Then I looked around and there were mixed successes at other passangers. Maybe its not the best kind of snack experience
the image is crap, sry
http://postimg.cc/image/igxpzu9up/
Its not like this the biggest problem of the world but I thought I would mention it.
On last saturdays (06.29) MUC-CTA (LH1964) flight they served sandwich boxes as a snack in Y, and they were damn hard to open. When I got mine I wanted to reach for my pocketknife for help, but then realised I took it out of my pocket [momentary lapse of reason by a rough hangover]. In the end I succeed after a minute of wrestling with it, but the lady next to me had to use her teeth to open the plastic wrapping. Then I looked around and there were mixed successes at other passangers. Maybe its not the best kind of snack experience
the image is crap, sry
http://postimg.cc/image/igxpzu9up/
Jul 3, 2013, 3:44 am
#501
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear Terbang,
we have forwarded your post as an informative feedback to our colleagues. I can assure you that they are taking your thoughts into consideration - they already removed the destinations ATL, JNB, SIN from the current mileage bargains in July. Please understand that we can not provide any further information.
Stefanie
Last edited by LufthansaGermanAirlines; Jul 3, 2013 at 3:53 am
Jul 3, 2013, 3:44 am
#502
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear Lurkers,
Its not like this the biggest problem of the world but I thought I would mention it.
On last saturdays (06.29) MUC-CTA (LH1964) flight they served sandwich boxes as a snack in Y, and they were damn hard to open. When I got mine I wanted to reach for my pocketknife for help, but then realised I took it out of my pocket [momentary lapse of reason by a rough hangover]. In the end I succeed after a minute of wrestling with it, but the lady next to me had to use her teeth to open the plastic wrapping. Then I looked around and there were mixed successes at other passangers. Maybe its not the best kind of snack experience
the image is crap, sry
http://postimg.cc/image/igxpzu9up/
Its not like this the biggest problem of the world but I thought I would mention it.
On last saturdays (06.29) MUC-CTA (LH1964) flight they served sandwich boxes as a snack in Y, and they were damn hard to open. When I got mine I wanted to reach for my pocketknife for help, but then realised I took it out of my pocket [momentary lapse of reason by a rough hangover]. In the end I succeed after a minute of wrestling with it, but the lady next to me had to use her teeth to open the plastic wrapping. Then I looked around and there were mixed successes at other passangers. Maybe its not the best kind of snack experience
the image is crap, sry
http://postimg.cc/image/igxpzu9up/
thanks for letting us know. We have forwarded your feedback to our colleagues.
Stefanie
Jul 4, 2013, 6:33 am
#503
Join Date: Apr 2006
Location: AMS
Programs: KLM Elite for life; LH Senator for life
Posts: 210
Dear Terbang,
we have forwarded your post as an informative feedback to our colleagues. I can assure you that they are taking your thoughts into consideration - they already removed the destinations ATL, JNB, SIN from the current mileage bargains in July. Please understand that we can not provide any further information.
Stefanie
we have forwarded your post as an informative feedback to our colleagues. I can assure you that they are taking your thoughts into consideration - they already removed the destinations ATL, JNB, SIN from the current mileage bargains in July. Please understand that we can not provide any further information.
Stefanie
I have seen the changes made by the Schnappchens. Thank you for the mediation!!
Tried to book to IAD and found availibility. However, when I completed the booking the booking was denied. Tried again and suddenly all combinations for 10/8 and 11/8 (IAD return) disappeared??
Will try again later.
Jul 5, 2013, 3:38 am
#504
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear Stefanie,
I have seen the changes made by the Schnappchens. Thank you for the mediation!!
Tried to book to IAD and found availibility. However, when I completed the booking the booking was denied. Tried again and suddenly all combinations for 10/8 and 11/8 (IAD return) disappeared??
Will try again later.
I have seen the changes made by the Schnappchens. Thank you for the mediation!!
Tried to book to IAD and found availibility. However, when I completed the booking the booking was denied. Tried again and suddenly all combinations for 10/8 and 11/8 (IAD return) disappeared??
Will try again later.
I am sorry to hear that. This however sounds like a technical error. I hope it worked out the second time?!
Stefanie
Jul 5, 2013, 5:27 am
#505
Join Date: Apr 2006
Location: AMS
Programs: KLM Elite for life; LH Senator for life
Posts: 210
To-day the availability of Schnäppchen-seats for the same days come back. Do not understand it but who cares!!
Jul 30, 2013, 8:33 am
#506
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Hi Lurkers,
I understand now from your team at Denver that the P.A. option is no longer offered in DEN at either arrival or departure for HON Circle members. Can you please confirm if there are any other outstations that no longer offer this service?
I understand now from your team at Denver that the P.A. option is no longer offered in DEN at either arrival or departure for HON Circle members. Can you please confirm if there are any other outstations that no longer offer this service?
Jul 30, 2013, 4:36 pm
#507
Join Date: Mar 2007
Location: ORD
Programs: United 1K, Hyatt Discoverist
Posts: 590
Wifi Question
Hello,
I am just wondering why Wifi is priced the same way for every cabin on board a long-haul flight? Since Lufthansa puts such an emphasis on the quality of its First Class product it makes sense to make it complimentary in First Class (and maybe at a discount in Business Class) via for example a code on one's boarding pass.
-revigik
I am just wondering why Wifi is priced the same way for every cabin on board a long-haul flight? Since Lufthansa puts such an emphasis on the quality of its First Class product it makes sense to make it complimentary in First Class (and maybe at a discount in Business Class) via for example a code on one's boarding pass.
-revigik
Jul 31, 2013, 7:04 am
#508
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
I just forwarded your comment
to my colleagues and will get back to you
as soon as I have news regarding this topic.
Regards, Maria
Jul 31, 2013, 7:05 am
#509
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Hello,
I am just wondering why Wifi is priced the same way for every cabin on board a long-haul flight? Since Lufthansa puts such an emphasis on the quality of its First Class product it makes sense to make it complimentary in First Class (and maybe at a discount in Business Class) via for example a code on one's boarding pass.
-revigik
I am just wondering why Wifi is priced the same way for every cabin on board a long-haul flight? Since Lufthansa puts such an emphasis on the quality of its First Class product it makes sense to make it complimentary in First Class (and maybe at a discount in Business Class) via for example a code on one's boarding pass.
-revigik
thank you for your interesting input on
Lufthansa Flynet which I will make sure to
forward to my colleagues.
Best regards. Maria
Jul 31, 2013, 12:34 pm
#510
Join Date: Jan 2007
Location: Germany
Programs: LH HON, AMEX Plat, Avis Pres, Sixt Diamond, SPG Plat, Hilton G, Priority G, Hyatt Plat,Kempinski PC
Posts: 360
In CLT it is also not offered to FC pax...