Frequent Flyer Horror Story: Why I will NEVER set foot on a Lufthansa flight again
Mar 17, 2011 | 5:34 am
#196
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,340
wrong thread to talk about it, but the precursor of NEK, also called NKS, had the feature of the co called 'cocktail' table in the middle seat and the feature to move the armrests of the middle seats to make the middle seat narrower and the aisle/window seat wider. As many didn't notice this feature, LH has enhanced it away in NEK. The armrests cannot be moved, but when folded up nealy vanish in the gap between the seats and are rounded on the bottom not to poke in your back.
Mar 17, 2011 | 6:05 am
#197
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 594
Mar 17, 2011 | 6:15 am
#198
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 594
Because of that and some extremely bad experiences on LH in the early nineties, LH has only received less than 0.5% of my business (about 1.8 million miles flown) since then. And whenever I have a feeder flight with them, I have the relevant rules (checked baggage allowance etc) on hand in hard-copy. Just in case...
Mar 17, 2011 | 6:51 am
#199
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,107
I think what Rambuster wanted to illustrate is that on any airline can you find employees who deny benefits even so they are part of the rules. So while he was entitled to the Wifi voucher the lounge personnel didn't give him one. I had the same problem a while ago as well.
Mar 17, 2011 | 6:55 am
#200
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Gold, M&M*G, HH Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,875
Even still, if a bag is not weighed on a scale I don't see how they can make weight an issue. Maybe its an American thing but I don't think any airline has the right to enforce a weight limit without weighing the bag on a scale. Burden is on the airline to prove a bag is overweight.
(I did see the guy on the flight; I believe he managed to repack his and his partner's bags to the satisfaction of the gate dragon.)
Mar 17, 2011 | 7:38 am
#201
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,508
The Lounge dragon told me that I either need to be a UA MP member then I could log on with my account or I need to be travelling International C or F with UA.
I had just arrived on LH F FRA-DEN and was connecting DEN-LAS on UA F.
She didn't want to give me a voucher. Full stop.
Mar 17, 2011 | 7:47 am
#203
Join Date: Dec 2004
Location: SZG
Posts: 3,934
You can call whatever you like - I still didn't get the wifi voucher !
The Lounge dragon told me that I either need to be a UA MP member then I could log on with my account or I need to be travelling International C or F with UA.
I had just arrived on LH F FRA-DEN and was connecting DEN-LAS on UA F.
She didn't want to give me a voucher. Full stop.
The Lounge dragon told me that I either need to be a UA MP member then I could log on with my account or I need to be travelling International C or F with UA.
I had just arrived on LH F FRA-DEN and was connecting DEN-LAS on UA F.
She didn't want to give me a voucher. Full stop.
Mar 17, 2011 | 9:37 am
#204
Join Date: Apr 2008
Posts: 1,063
Same thing for me, no free WiFi in the worn carpet clubs, arriving in C or F and connecting always in F.
And always the discussion showing the black card " no man you have to have at least gold status to enter the lounge"
. Luckily sometimes Mrs. Fendant helps
out with her SEN card.
I can't imagine how anybody could pay hard earned $$'s for the UA WCC's !
And always the discussion showing the black card " no man you have to have at least gold status to enter the lounge"
. Luckily sometimes Mrs. Fendant helps out with her SEN card. I can't imagine how anybody could pay hard earned $$'s for the UA WCC's !
Mar 17, 2011 | 9:53 am
#205
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 30,374
This is a thread where you post horror stories about LH. Please open a new thread in the UA forum and post your horror stories about the RCCs there. Thanks. 
Mar 17, 2011 | 11:31 am
#206
Join Date: Jan 2010
Location: In transit TATL
Posts: 237
You can call whatever you like - I still didn't get the wifi voucher !
The Lounge dragon told me that I either need to be a UA MP member then I could log on with my account or I need to be travelling International C or F with UA.
I had just arrived on LH F FRA-DEN and was connecting DEN-LAS on UA F.
She didn't want to give me a voucher. Full stop.
The Lounge dragon told me that I either need to be a UA MP member then I could log on with my account or I need to be travelling International C or F with UA.
I had just arrived on LH F FRA-DEN and was connecting DEN-LAS on UA F.
She didn't want to give me a voucher. Full stop.
Mar 17, 2011 | 1:42 pm
#207
Join Date: Dec 2009
Location: MAN
Programs: LH, BA, Hilton
Posts: 1,410
Wrong thread !
In this instance I blame tabbed browsing not LH
In this instance I blame tabbed browsing not LH
Last edited by Circumknowitall; Mar 17, 2011 at 1:43 pm Reason: Posted in wrong thread
Mar 17, 2011 | 2:19 pm
#208
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 30,374
Mar 17, 2011 | 6:24 pm
#210
Original Poster
Join Date: Jun 2010
Location: Planet Earth (mostly)
Posts: 269
Economy Class passengers are only permitted one piece of hand luggage.
Which part of "only one piece" is unclear to you? That IS Lufthansa's carry-on policy.
http://www.lufthansa.com/de/en/Carry-on-baggage
I agree with the "utter nonsense" part of your comment. That has been my opinion of Lufthansa all along.
Last edited by EU-US; Mar 17, 2011 at 6:29 pm