totti

I don't quite get what you are trying to say. When we arrived at the lounge we learned that the flight will be late. That was approximately 60 minutes before the scheduled boarding. 30 minutes before the postponed boarding time we were informed that the flight was canceled and we were rebooked without any hassle and almost arrived in time. What do you think could LH have done better. Firstly, it was an LX flight. Secondly, we were not left in the dark but informed about the delay quite early and we also discussed with the lounge agent that we might be rebooked to the direct LH service if needed. So what's the problem.

I have various problems with LH at times but this was certainly an example were, at least to my mind, they did everything right.

oliver2002

There is a hilarious story on how proactive BSL LX gate agents recently rebooked some SEN/HON onto a flight starting from ZRH and put them on a quickly organised bus to ZRH because the BSL-HAM went tech during boarding:

http://www.vielfliegertreff.de/swiss...von-swiss.html

Hilarious because the technical problem was resolved and the BSL flight reached HAM before the ZRH, but still it showed great initiative ^

gojko88

There is nothing better than an agent thinking out of the box. Unfortunately, you don't really come across that all that much in Western Europe nowadays.

sunseeker

Maybe i should have been more detailed:
A flight is anounced delayed, just to be canceled 30 minutes later..
Granted, rebooking was painless; however, do you believe from "Delay" to "Canceled" the airplane broke in two by magic ?
To me this is smelly and very likely plain logistics.
Lucky for you we are talking 60 minutes here; i have been b.s.ed like that for hours and it was completely obvious LH was making one packed flight out of two half occupied..

sentom

to me this sounds like probably something was wrong, they thought they can fix it, turned out they couldn't! happens every day 100s of times, all over the place. not only with LH. happened to me plenty of times, to be honest i don't care what they are doing or not doing if they get me to my destination with a reasonable delay. i don't think about it when presented with a solution like totti... but some just love to be paranoid and miserable...

sunseeker

Not me, i just like to be unbiased and realistic; you should try it, get's you a long way most of the time....

oliver2002

We still have some spots for FTers living outside DACH....

dre_techie

I see OW awards are now bookable online. ^

It doesn't say anything about non-integrated carriers being bookable online, but just being able to redeem OW on other *A is pretty useful.

sentom

it seems to be only integrated partners though, i couldn't get a UA/SQ/NH flight to work...

NewbieRunner

As announced back in April.

http://www.miles-and-more.com/online...en&cid=1000243

yyznomad

Hello - I am on an upcoming business class flight on LH from FRA to LHR. I am also *G. Which appropriate LH reservations number, if any, can I call instead of the regular number on the website so that I can jump the call queue as someone who paid for business class and/or is*G?

I could not find any contact number on my e-ticket.

(the assumption here is that because I paid for business class that I wouldn't have to wait in the regular queue especially in light of the current labour dispute... I hope this is a reasonable assumption)

NewbieRunner

AFAIK there is no special number for *G or Business/First Class passengers. The only special numbers they have are for M&M's own status customers.

yyznomad

ok thanks. oh well for me.

oliver2002

D-AIMB had to return to SFO due a passenger going into cardiac arrest... http://avherald.com/h?article=455ac047&opt=0

gojko88

40 tonnes of fuel dumped? This calls for a YQ increase!