Problems with LATAM seat selection
Feb 19, 2024, 12:10 pm
#1
Original Poster
Join Date: May 2002
Location: Sacramento, CA, US
Posts: 2,229
Problems with LATAM seat selection
We booked on Delta SMF-LAX-LIM-CUZ, and were able to select seats on the two LATAM segments by using the LATAM confirmation number on the LATAM website. Then, Delta changed their schedule, and we were reaccommodated via ATL. I tried going to the LATAM website to get seats on the two new segments (ATL-LIM and LIM-CUZ), but that won’t work now—there’s an error message suggesting to try again later.
So, I call LATAM, and the agent says I will not be able to get seats until 48 hours before the flight, but that I shouldn’t worry—that we will be assigned appropriate seats (we had paid extra for exit rows on the original overnight segment LAX-LIM). Does this advice sound correct?
So, I call LATAM, and the agent says I will not be able to get seats until 48 hours before the flight, but that I shouldn’t worry—that we will be assigned appropriate seats (we had paid extra for exit rows on the original overnight segment LAX-LIM). Does this advice sound correct?
Feb 21, 2024, 6:21 pm
#2
Original Poster
Join Date: May 2002
Location: Sacramento, CA, US
Posts: 2,229
Solution found
I figured out the problem through HUACA. A more helpful agent said that as I had reserved extra-charge seats on 2 LATAM flights that were no longer part of my itinerary, they would need to cancel and refund those charges. At that point I was able to reserve new seats on the LATAM website, as it was no longer blocked. Now we will see when and if the refund comes through.
The agent said all seats would be canceled in both directions, but as of now, the seats on my return trip are still shown. So, time will tell whether I need to make another call.
The agent said all seats would be canceled in both directions, but as of now, the seats on my return trip are still shown. So, time will tell whether I need to make another call.
Mar 1, 2024, 1:06 am
#3
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
We booked on Delta SMF-LAX-LIM-CUZ, and were able to select seats on the two LATAM segments by using the LATAM confirmation number on the LATAM website. Then, Delta changed their schedule, and we were reaccommodated via ATL. I tried going to the LATAM website to get seats on the two new segments (ATL-LIM and LIM-CUZ), but that won’t work now—there’s an error message suggesting to try again later.
So, I call LATAM, and the agent says I will not be able to get seats until 48 hours before the flight, but that I shouldn’t worry—that we will be assigned appropriate seats (we had paid extra for exit rows on the original overnight segment LAX-LIM). Does this advice sound correct?
So, I call LATAM, and the agent says I will not be able to get seats until 48 hours before the flight, but that I shouldn’t worry—that we will be assigned appropriate seats (we had paid extra for exit rows on the original overnight segment LAX-LIM). Does this advice sound correct?
Mar 12, 2024, 8:50 pm
#4
Original Poster
Join Date: May 2002
Location: Sacramento, CA, US
Posts: 2,229
Just curious, where did you get the LATAM conf# for your flights booked through Delta? By calling? I just booked some LATAM flights via Delta as well and was fortunately able to assign seats when booking, but I do like having the other airline PNR when possible. Usually I can find this on pnr.sh but unable to this time. Haven’t called Delta yet, but figured I’d check and see if there was an easier way to locate it. Also have not tried to pull anything up on the LATAM website yet either.