LATAM Booking Classes Eligibible for Courtesy Upgrade
Feb 6, 2018, 3:08 pm
#1
Original Poster
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
LATAM Booking Classes Eligibible for Courtesy Upgrade
From March 1, discounted economy tickets ("Base") are no longer eligible for courtesy upgrades to business class.
Unfortunately, I couldn't find any information on which booking classes are still eligible for upgrades and their customer support on Twitter... leaves a bit to be desired (to put it very mildly).
Does anyone know which LATAM booking classes correspond to Base/Access/Control/Flex fares?
Thanks.
Unfortunately, I couldn't find any information on which booking classes are still eligible for upgrades and their customer support on Twitter... leaves a bit to be desired (to put it very mildly).
Does anyone know which LATAM booking classes correspond to Base/Access/Control/Flex fares?
Thanks.
Feb 6, 2018, 4:17 pm
#2
Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 720
For members of LATAM Pass, if they've pre-reserved seats in an even-numbered row, any fare is eligible for a courtesy upgrade, except those paid in a currency other than USD, in which case, booking classed J, C, D, and I are excluded. But if the pre-reserved seats are in an odd-numbered row, ONLY booking classes C, D, and I are eligible for courtesy upgrades, so long as the flight departs on a Tuesday or Thursday, or for fares Light and Flex. On all other days of the week, only booking classes J and Z can be upgraded, regardless of which row the seating may have been pre-reserved, or the currency of purchase.
For members of LATAM Fidelidade resident in Germany, France, Spain or Portugal, priority on the upgrade standby list is determined by alphabetical order of the booking class. But for members resident in Latin America (excluding Argentina, Brazil, Chile, Ecuador, Columbia, Peru, Bolivia, Paraguay, Uruguay, Venezuela, Suriname, and Mexico), upgrade priority is determined by comparing the height (without shoes) of any Black or Black Signature status passengers that requested their upgrades more than 79 hours before flight departure time - adding a bonus 13cm to any passenger who is over 65 years old and/or pregnant. For residents of excluded countries, LATAM Pass members worldwide, and Canadian members named John or Susan, upgrade priority is calculated in inches, with no bonus, except for flights that arrive after 3pm on Wednsedays or Sundays.
NOTE: Under no circumstances can tickets that have been issued be upgraded - except if they have a valid e-ticket number ending in 7.
[More seriously: I've seen it alleged that some coded letter combinations in the middle-latter positions of LATAM fare bases map onto these branded fare categories - but it's not at all obvious, and unfortunately, doesn't booking class can't be relied on as a guide for that. I've just matched over to Black, and am already at the point of throwing in the towel and going back to AAdvantage.]
Feb 7, 2018, 1:13 am
#3
Original Poster
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
LOL!
I wish their CS had given me at least that information.
I wish their CS had given me at least that information.
But they said it depends on the route...
I think your best option is to just book through their website. Then you can see the marketing title of the fare. I’d just like to explicitly search for upgradable fares on ITA Matrix... After recently being upgraded, I am addicted.
In Europe, we have nothing like that. You can be a LH HON Circle member, BAEC GGL member, any upgrades you receive would be entirely at the discretion of the staff. So receiving GUARANTEED upgrades is pretty amazing for me.
I think your best option is to just book through their website. Then you can see the marketing title of the fare. I’d just like to explicitly search for upgradable fares on ITA Matrix... After recently being upgraded, I am addicted.
In Europe, we have nothing like that. You can be a LH HON Circle member, BAEC GGL member, any upgrades you receive would be entirely at the discretion of the staff. So receiving GUARANTEED upgrades is pretty amazing for me.
Feb 7, 2018, 7:08 am
#4
Join Date: Aug 2017
Programs: LATAM Pass
Posts: 11
So according to Latam website, from 1st March 2018 you can upgrade only from fares Access, Control and Flex:
Base: G,A,O
Access: N,S,X
Control: V,L,M
Flex: B,Y
Also there is no such thing like GUARANTEED upgrade on Latam Airlines. It is always subject of availability of seats in higher class.
Base: G,A,O
Access: N,S,X
Control: V,L,M
Flex: B,Y
Also there is no such thing like GUARANTEED upgrade on Latam Airlines. It is always subject of availability of seats in higher class.
Feb 7, 2018, 7:10 am
#5
Original Poster
Join Date: Aug 2015
Location: DXB
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Posts: 2,812
Where did you find that mapping?
Yes, but the upgrades are guaranteed, as long as there are available seats (and of course depending on your number on the wait list). With European carriers, not even that exists.
Yes, but the upgrades are guaranteed, as long as there are available seats (and of course depending on your number on the wait list). With European carriers, not even that exists.
Feb 7, 2018, 7:19 am
#6
Join Date: Aug 2017
Programs: LATAM Pass
Posts: 11
Got it from my travel agency. They contacted Latam Airlines to get those information.
Yes, I can agree with you. For example if on the list are 6 people and there's 6 available seats in business class then all 6 people will get the upgrade. Unless, if for example some flight will be rescheduled, and latam will have to move some passengers from business class to other flight (your flight) then you might lose your upgrade. But that never happened to me so I'm not sure.
Yes, I can agree with you. For example if on the list are 6 people and there's 6 available seats in business class then all 6 people will get the upgrade. Unless, if for example some flight will be rescheduled, and latam will have to move some passengers from business class to other flight (your flight) then you might lose your upgrade. But that never happened to me so I'm not sure.
Feb 7, 2018, 10:30 am
#9
Join Date: Nov 2016
Location: Berlin, TXL
Programs: OW Emerald, *A gold, Skyteam elite plus, Hilton gold, SPG gold
Posts: 339
Based on what I read on the LATAM websites, I think it's pretty simple:
For members of LATAM Pass, if they've pre-reserved seats in an even-numbered row, any fare is eligible for a courtesy upgrade, except those paid in a currency other than USD, in which case, booking classed J, C, D, and I are excluded. But if the pre-reserved seats are in an odd-numbered row, ONLY booking classes C, D, and I are eligible for courtesy upgrades, so long as the flight departs on a Tuesday or Thursday, or for fares Light and Flex. On all other days of the week, only booking classes J and Z can be upgraded, regardless of which row the seating may have been pre-reserved, or the currency of purchase.
For members of LATAM Fidelidade resident in Germany, France, Spain or Portugal, priority on the upgrade standby list is determined by alphabetical order of the booking class. But for members resident in Latin America (excluding Argentina, Brazil, Chile, Ecuador, Columbia, Peru, Bolivia, Paraguay, Uruguay, Venezuela, Suriname, and Mexico), upgrade priority is determined by comparing the height (without shoes) of any Black or Black Signature status passengers that requested their upgrades more than 79 hours before flight departure time - adding a bonus 13cm to any passenger who is over 65 years old and/or pregnant. For residents of excluded countries, LATAM Pass members worldwide, and Canadian members named John or Susan, upgrade priority is calculated in inches, with no bonus, except for flights that arrive after 3pm on Wednsedays or Sundays.
NOTE: Under no circumstances can tickets that have been issued be upgraded - except if they have a valid e-ticket number ending in 7.
[More seriously: I've seen it alleged that some coded letter combinations in the middle-latter positions of LATAM fare bases map onto these branded fare categories - but it's not at all obvious, and unfortunately, doesn't booking class can't be relied on as a guide for that. I've just matched over to Black, and am already at the point of throwing in the towel and going back to AAdvantage.]
For members of LATAM Pass, if they've pre-reserved seats in an even-numbered row, any fare is eligible for a courtesy upgrade, except those paid in a currency other than USD, in which case, booking classed J, C, D, and I are excluded. But if the pre-reserved seats are in an odd-numbered row, ONLY booking classes C, D, and I are eligible for courtesy upgrades, so long as the flight departs on a Tuesday or Thursday, or for fares Light and Flex. On all other days of the week, only booking classes J and Z can be upgraded, regardless of which row the seating may have been pre-reserved, or the currency of purchase.
For members of LATAM Fidelidade resident in Germany, France, Spain or Portugal, priority on the upgrade standby list is determined by alphabetical order of the booking class. But for members resident in Latin America (excluding Argentina, Brazil, Chile, Ecuador, Columbia, Peru, Bolivia, Paraguay, Uruguay, Venezuela, Suriname, and Mexico), upgrade priority is determined by comparing the height (without shoes) of any Black or Black Signature status passengers that requested their upgrades more than 79 hours before flight departure time - adding a bonus 13cm to any passenger who is over 65 years old and/or pregnant. For residents of excluded countries, LATAM Pass members worldwide, and Canadian members named John or Susan, upgrade priority is calculated in inches, with no bonus, except for flights that arrive after 3pm on Wednsedays or Sundays.
NOTE: Under no circumstances can tickets that have been issued be upgraded - except if they have a valid e-ticket number ending in 7.
[More seriously: I've seen it alleged that some coded letter combinations in the middle-latter positions of LATAM fare bases map onto these branded fare categories - but it's not at all obvious, and unfortunately, doesn't booking class can't be relied on as a guide for that. I've just matched over to Black, and am already at the point of throwing in the towel and going back to AAdvantage.]
according to Lanpass this is how upgrades are processed
Feb 7, 2018, 11:16 am
#11
Original Poster
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,812
Thank you, Rolf, for providing us with information all of us already were aware of. Guess why I started this thread.
Feb 9, 2018, 11:49 am
#12
Join Date: Aug 2012
Location: GIG
Programs: AAdvantage ExP 1MM, Smiles/GOL Diamond, TudoAzul/AZUL Diamond, HHonors Gold, Accor Platinum
Posts: 190
Feb 10, 2018, 3:21 am
#14
Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 720
While generally true, if you're a bit unlucky, even this isn't always a guarantee.