Baggage allowance for OWS on internal Chile flight and basic fare
May 29, 2017 | 11:58 am
#1
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: Virtuoso, Hyatt Prive, Marriott STARS/Luminous, Hilton for Luxury, Hera, Rosewood Elite and others
Posts: 4,148
Baggage allowance for OWS on internal Chile flight and basic fare
From both Latam's and OW's website, I seem to understand that a OWS would be entitled to a free checked bag of up to 23 Kg, even on a fare that does not include luggage.
Could anyone confirm if it's correct?
Could anyone confirm if it's correct?
May 29, 2017 | 7:23 pm
#2
Join Date: Nov 2016
Programs: AA PLT; DL FO
Posts: 264
"Manage My Booking" on the LATAM Chile site gives me 1 baggage allowance because I am "Socio Elite". I have a AA OWS FF# in the booking.
The same fare for a non-status companion (on a separate PNR, of course) shows no baggage allowance, so I guess it is a OWS perk.
The same fare for a non-status companion (on a separate PNR, of course) shows no baggage allowance, so I guess it is a OWS perk.
Jun 26, 2017 | 3:49 pm
#3
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: Virtuoso, Hyatt Prive, Marriott STARS/Luminous, Hilton for Luxury, Hera, Rosewood Elite and others
Posts: 4,148
I've just made a booking and added our BAEC numbers as part of the booking process, but I cannot see anywhere a reference to an increased baggage allowance...
Jun 28, 2017 | 1:13 pm
#4
Join Date: Nov 2016
Programs: AA PLT; DL FO
Posts: 264
This is what it shows for me, after I open the PNR & click "Agrega Maletas":
(This is a 1-bag fare though showing a 2-bag allowance, I don't have a Light booking right now)
Jul 4, 2017 | 2:35 am
#5
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: Virtuoso, Hyatt Prive, Marriott STARS/Luminous, Hilton for Luxury, Hera, Rosewood Elite and others
Posts: 4,148
I can go to an "Agrega Maletas" page. The page fails to load fully, but I can see this in the background. I know it means "you can carry up to 23 kg per suitcase" but it's not clear if it implies that one suitcase is included. It doesn't look like it.
The fact that Cargando never goes away and it takes me back to the previous screen would suggest that there is something odd going on.
How good are they at giving assistance on Social Media?
Jul 4, 2017 | 5:47 am
#6
Join Date: Nov 2016
Programs: AA PLT; DL FO
Posts: 264
) but try social media, they should be able to sort things rather quickly (or at least tell you the correct luggage allowance). Good luck!
Jul 4, 2017 | 6:50 am
#7
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: Virtuoso, Hyatt Prive, Marriott STARS/Luminous, Hilton for Luxury, Hera, Rosewood Elite and others
Posts: 4,148
They also apologised for the IT issue and said I should be able to buy extra luggage over the phone. They actually offered to call me, but I'm no hurry.