Originally Posted by
ringingup
...
The fact that Cargando never goes away and it takes me back to the previous screen would suggest that there is something odd going on.
How good are they at giving assistance on Social Media?
There seems to be an issue with LATAM's IT then (what a surprise

) but try social media, they should be able to sort things rather quickly (or at least tell you the correct luggage allowance). Good luck!