I was double charged for the mandatory room service gratuity (36% instead of 18%) at the Wynn (an otherwise awesome hotel). The front desk operator acknowledged the error, but told me I could only fix it in person at the front desk. Getting the $11.52 charge corrected took a truly insane amount of hassle and paperwork and I almost missed my plane. Do you think the Vegas hotels just randomly add bogus charges to see if people will notice?

Frankly, I'm shocked. Two people were manning the spot I checked out at. One told me there were no charges and that I owed nothing. The other one was looking at the computer screen also and nodded affirmatively that this is true. I'm mostly irritated that I do not know what the charge is for. I called TI and they claim they can not look backward at my charges from the front desk - only accounting can. I'm sure talking to the TI accounting will be a pleasant experience.

I believe Vegas has taken a turn for the worse over time, as far general customer service goes. My dad says he was treated better when the mafia ran Vegas. Now a bunch of accountants run the place. And yes, I think some places throw fees and charges at you to see what they can get away with. However, I believe this is the exception, not the rule.

Trust me TI has taken a turn for the worse.

Thanks mbstone for making this thread.

Just got off the phone with TI accounting. TI charged me for a second night.

This is weird because the rate was $119 and I was charged $85. Why the different rates? Why did the front desk not cancel my second night upon check out - as they said they were going to do? They are refunding me with no argument, or apology.

I'm going to assume the best case scenario - which is what I have been preach all along - the front desk staff has taken a turn for the worse.