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Old May 30, 2005 | 5:16 am
  #1  
johan rebel
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KL semantics
I came across this gem when booking a ticket on KL's Dutch website :

"Wij maken u erop attent dat op ieder geannuleerd ticket waarop geen annuleringskosten van toepassing zijn, EUR 16, - administratiekosten in rekening worden gebracht."

If you wish to cancel a ticket that is not subject to a cancellation fee, KL will charge you a 16 "administration fee" instead.

Brilliant!

johan
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Old May 30, 2005 | 6:01 am
  #2  
ozstamps
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Plus tax.
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Old May 30, 2005 | 6:23 am
  #3  
Threy
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Originally Posted by ozstamps
Plus tax.
...and fuel surcharge !

Seriously though, a true KLM classic, lots of Heineken involved coming up with such staff
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