Study Flying Blue
May 2, 2024 | 8:13 am
#1
Original Poster
Join Date: Apr 2024
Posts: 8
Study Flying Blue
Hi everyone,
I am a Master student at Tilburg University. For my master thesis i am conducting a survey to gather insights from Flying Blue members. The aim of the study is to see if and to what extent negative news affects customers differently (members vs non members). Your feedback will help us understand the experiences and perspectives of KLM's loyalty program participants.
The survey takes just a few minutes to complete, and your responses will remain anonymous.
If you're interested, please click the link below to start the survey. Your participation is greatly appreciated!
Link to survey (Qualtrics)
Thank you for taking the time to share your feedback!
I am a Master student at Tilburg University. For my master thesis i am conducting a survey to gather insights from Flying Blue members. The aim of the study is to see if and to what extent negative news affects customers differently (members vs non members). Your feedback will help us understand the experiences and perspectives of KLM's loyalty program participants.
The survey takes just a few minutes to complete, and your responses will remain anonymous.
If you're interested, please click the link below to start the survey. Your participation is greatly appreciated!
Link to survey (Qualtrics)
Thank you for taking the time to share your feedback!
Last edited by YannickJT; May 3, 2024 at 5:08 am
May 3, 2024 | 1:23 am
#2
Join Date: Oct 2014
Location: Behind the curtain
Programs: Flying Blue, Accor
Posts: 689
I have done your survey.
I think it would have been better if you disclosed in advance that the survey has absolutely nothing to do with flying blue, but is actually about environmental concerns and KLMs actions in that area.
I think it would have been better if you disclosed in advance that the survey has absolutely nothing to do with flying blue, but is actually about environmental concerns and KLMs actions in that area.
May 3, 2024 | 2:19 am
#3
Original Poster
Join Date: Apr 2024
Posts: 8
Hey, that is not the aim of the study. However, revealing the real goal of the survey beforehand may bias the answers respondents give. Since you've already filled it in, i can tell you more about the study in a private environment if you're interested? (i don't know if this website has private messages)
May 3, 2024 | 4:21 am
#4
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,149
Hey, that is not the aim of the study. However, revealing the real goal of the survey beforehand may bias the answers respondents give. Since you've already filled it in, i can tell you more about the study in a private environment if you're interested? (i don't know if this website has private messages)
I am a Master student at Tilburg University. For my master thesis i am conducting a survey to gather insights from Flying Blue members. Your feedback will help us understand the experiences and perspectives of KLM's loyalty program participants. This is a great opportunity to share your thoughts and contribute to our research.
