Hi everyone,

I am a Master student at Tilburg University. For my master thesis i am conducting a survey to gather insights from Flying Blue members. The aim of the study is to see if and to what extent negative news affects customers differently (members vs non members). Your feedback will help us understand the experiences and perspectives of KLM's loyalty program participants.

The survey takes just a few minutes to complete, and your responses will remain anonymous.

If you're interested, please click the link below to start the survey. Your participation is greatly appreciated!

Link to survey (Qualtrics)

Thank you for taking the time to share your feedback!