"House of KLM" - Crown Lounge redesign

Old Nov 7, 19, 1:29 am
  #376  
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Right, so I bit the bullet, took a deep breath, and had a look around.

- really confusing layout and a split-level nightmare. Great for the elderly and those with reduced mobility.

- that fancy staircase and the surrounding area were closed off. Workers were piling up stacks of construction materials everywhere.

- tried a self-service machine, which just returned an error message when I attempted to book a shower.

- shower area really busy. Nap cabin corridor dead quiet, presumably because the cabins were all packed with pax sleeping away Ä75 each.

- lots of pax sleeping on the loungers and sofas in that room at the far dead-end of Sea. Presumably due to an acute shortage of nap cabins.

- no opinion on the catering, I wasn't brave enough.

- it was pretty busy, but far from full. About 50% of seating capacity just before 8 a.m., by my estimate.

- seven guests in Blue, and one in the bar. The latter had presumably come to the conclusion that a single drink, if nurtured long enough, was a price worth paying for some peace and quiet. Smart guy.

Conclusion : for the price of a dozen or so Blue rutabagas I get a year of Privium. A no-brainer.

Johan
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Old Nov 7, 19, 1:35 am
  #377  
 
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Originally Posted by Ardecos View Post
In the non-Schengen lounge at the moment and a new area has been opened downstairs. Apparently all the free stuff is now provided there. I went upstairs as usual to be told that the bar (Sky) is now part of the Blue restaurant and so is premium (paid for) drinks only. Politely asked to go downstairs unless I was going to buy a drink. This upstairs area was always busy before but empty tonight, just like the blue restaurant.
Well, empty restaurants/bars usually disappear, so letís hope Blue stays empty and makes room for Ąnormalď lounge guests.

Is it still possible to get to the balcony without frequenting the upstairs bar?
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Old Nov 7, 19, 4:55 am
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Originally Posted by worldclubber View Post
Well, empty restaurants/bars usually disappear, so letís hope Blue stays empty and makes room for Ąnormalď lounge guests.

Is it still possible to get to the balcony without frequenting the upstairs bar?
Yes, you can take a seat in the bar area and nobody will bother you. As long as you don't fancy anything to drink, you'll be fine IME
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Old Nov 7, 19, 8:27 am
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Originally Posted by johan rebel View Post
Right, so I bit the bullet, took a deep breath, and had a look around.

- really confusing layout and a split-level nightmare. Great for the elderly and those with reduced mobility.
Yes. Does the place meet regulations for disabled access, I wonder?
And have any drunks fallen down the stairs, yet? It looks like a potential death trap if you have had a few drinks of hard liquor.
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Old Nov 7, 19, 11:37 am
  #380  
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Originally Posted by johan rebel View Post
seven guests in Blue, and one in the bar.
This is pretty good going for Blue and mornings are bound to be their busiest time. At most times, there are fewer signs of life in Blue than on the Mary Celeste.
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Old Nov 7, 19, 1:04 pm
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I was looking forward to visiting 52 as a welcome change from BA’s LHR offerings. Now I might be crushingly disappointed.

I might have to obtain another Amex card so I can go to the Aspire lounge instead
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Old Nov 7, 19, 6:33 pm
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Originally Posted by Tiger_lily View Post
I was looking forward to visiting 52 as a welcome change from BAís LHR offerings. Now I might be crushingly disappointed.

I might have to obtain another Amex card so I can go to the Aspire lounge instead
You wonít be disappointed if you just follow this thread and keep your expectations low.
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Old Nov 8, 19, 9:10 am
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Originally Posted by Tiger_lily View Post
I was looking forward to visiting 52 as a welcome change from BAís LHR offerings. Now I might be crushingly disappointed.

I might have to obtain another Amex card so I can go to the Aspire lounge instead
Originally Posted by worldclubber View Post
You wonít be disappointed if you just follow this thread and keep your expectations low.
In whichever case, it's not worse than Aspire lounge... if you can even get in with PriorityPass/Amex. As often as not, I've seen a note on the non-Schengen Aspire that they don't accept card-carrying clients at this time, only airline clients.
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Old Nov 8, 19, 4:07 pm
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Originally Posted by worldclubber View Post
You wonít be disappointed if you just follow this thread and keep your expectations low.
Iím used to BAís paltry offerings, expectations are always on the low side 😉

Originally Posted by Fabo.sk View Post
In whichever case, it's not worse than Aspire lounge... if you can even get in with PriorityPass/Amex. As often as not, I've seen a note on the non-Schengen Aspire that they don't accept card-carrying clients at this time, only airline clients.
Ahh, thanks for the heads up
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Old Nov 8, 19, 6:49 pm
  #385  
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Originally Posted by Tiger_lily View Post
I was looking forward to visiting 52 as a welcome change from BA’s LHR offerings. Now I might be crushingly disappointed.

I might have to obtain another Amex card so I can go to the Aspire lounge instead
It's a fine lounge. This forum is just full of drama queens. If you'd go by the threads here you would think that flying in La Premiere on the A380 is some cruel and unusual form of torture.
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Old Nov 9, 19, 1:17 am
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Originally Posted by caliform View Post
It's a fine lounge. This forum is just full of drama queens. If you'd go by the threads here you would think that flying in La Premiere on the A380 is some cruel and unusual form of torture.
La Premiere is fine, but the lounge is a disappointment after such a long renovation. And charging your own premium customers hotel prices for a nap room in a lounge is just absurd. You donít have to agree to this, but there is nothing drama queenish about calling KL out for bad decisions.
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Old Nov 9, 19, 3:38 am
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Originally Posted by caliform View Post
It's a fine lounge. This forum is just full of drama queens. If you'd go by the threads here you would think that flying in La Premiere on the A380 is some cruel and unusual form of torture.
It's not the worst lounge in existence, but, you are heavily shortchanged when it comes to the competition offeringsimilar experiences for either free or a reasonable price.

Don't forget, there are still people that will buy theit access to the lounge and I find that incredibly unfair
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Old Nov 9, 19, 3:17 pm
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Originally Posted by Tiger_lily View Post
I was looking forward to visiting 52 as a welcome change from BA’s LHR offerings. Now I might be crushingly disappointed.

I might have to obtain another Amex card so I can go to the Aspire lounge instead
I agree with some others here that we should not overdo in KLM-bashing. Sure, some choices seem plain mistakes - charging to your elite customers the same as a hotel for a nap facility. Yes, this new KLM lounge is not matching the absolute top peers, like the Turkish lounge at Istanbul (I visited the one at the old airport). But compared to the dozens and dozens of lounges I have seen, I don't feel it is worse as the bottom half. Indeed, still in the top 25% of the probably 70-100 or so that I have seen. On my AMS-BHX return last week the KLM lounge did beat the Aspire lounge in BXH by a wide margin.
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Old Nov 9, 19, 6:31 pm
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Originally Posted by atflyer View Post
I agree with some others here that we should not overdo in KLM-bashing. Sure, some choices seem plain mistakes - charging to your elite customers the same as a hotel for a nap facility. Yes, this new KLM lounge is not matching the absolute top peers, like the Turkish lounge at Istanbul (I visited the one at the old airport). But compared to the dozens and dozens of lounges I have seen, I don't feel it is worse as the bottom half. Indeed, still in the top 25% of the probably 70-100 or so that I have seen. On my AMS-BHX return last week the KLM lounge did beat the Aspire lounge in BXH by a wide margin.
Taking nearly any Aspire lounge as a benchmark is like saying, look, my new car is so cool, itís way better than a Lada or Dacia.

I donít think KLM wouldnít get that much negative comments here if it werenít for their ridiculous PR around the launch of the facility.

And indeed, the rip-off factor all over the place.
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Old Nov 10, 19, 2:23 am
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Originally Posted by Chris0815 View Post
Taking nearly any Aspire lounge as a benchmark is like saying, look, my new car is so cool, itís way better than a Lada or Dacia.

I donít think KLM wouldnít get that much negative comments here if it werenít for their ridiculous PR around the launch of the facility.

And indeed, the rip-off factor all over the place.
Well put!

KL misunderstood the concept of a lounge.

There are plenty of paid restaurants in the terminal, the lounge is for grabbing a quick drink and a snack when there is not enough time for a proper meal, or for something a bit more substantial that I can take with me to a table while working.

Same applies to the nap rooms. There are hotels that offer day rooms for a fee already, for longer layovers. I often use lounge nap rooms for just half an hour or an hour.

No need to take up space in a frequently overcrowded lounge to provide more of what the terminal already has.
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