No KLM Representative in here?
Oct 11, 2012 | 6:43 am
#1
Original Poster
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Location: Switzerland
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No KLM Representative in here?
I know this topic has been aired before in here, but I still find it very peculiar that there is no KLM representative in here to help out.
I was visiting a similar forum to this one over on a Swedish site where there is a KLM rep who actively help out the forum members when needed. Apparently she is very efficient (based on the feedback left) so can't figure out why there is none in here?
I was visiting a similar forum to this one over on a Swedish site where there is a KLM rep who actively help out the forum members when needed. Apparently she is very efficient (based on the feedback left) so can't figure out why there is none in here?
Oct 11, 2012 | 7:00 am
#2
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
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It has been discussed with KLM in the past. With their presence in certain social media hubs (Twitter, Facebook) they feel that they are sufficiently covered.
Gajan
Gajan
Oct 11, 2012 | 7:48 am
#3
Join Date: Jun 2005
Location: AMS
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I could almost argue that given KLM's actions in recent years, keeping frequent flyers up to date, informed, and ultimately happy/loyal is not a priority for this airline.
The response above seems to be reflective of this attitude: "Why should we give our frequent flyers any special attention above and beyond what we give to the general public?!"
The response above seems to be reflective of this attitude: "Why should we give our frequent flyers any special attention above and beyond what we give to the general public?!"
Oct 11, 2012 | 7:50 am
#4
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(although I realise that for day to day small problems and requests a KL rep would be very useful).
Oct 11, 2012 | 8:34 am
#5
FlyerTalk Evangelist
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Oct 11, 2012 | 6:35 pm
#6
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If I recall well from the AF do, the then new person in charge of FB had been previously in charge of Sweden or Nordic countries
Oct 12, 2012 | 6:49 am
#7
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The only reason why KLM do not wish to use any other type of social media is that they will not be able to steer and control the views and comments which they can by using a delete button through FB and twitter. Poor show in deed, but still they manage to have a person overseeing the Swedish site as mention by Johan Rebel...
Oct 12, 2012 | 7:41 am
#8
Join Date: Mar 2006
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The only reason why KLM do not wish to use any other type of social media is that they will not be able to steer and control the views and comments which they can by using a delete button through FB and twitter. Poor show in deed, but still they manage to have a person overseeing the Swedish site as mention by Johan Rebel...
I guess KL is lurking here, and I also think that the construction where Gajan represents of works very well. Thanks Gajan! ^
Oct 12, 2012 | 7:54 am
#9
FlyerTalk Evangelist
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Any airline should focus on communicating with customers via official channels first, where the airline can interact with all of its customers, rather than a random subset of often noisy, demanding customers on an obscure forum (and, for the purposes of the typical airline customer, this is an obscure forum). KLM generally seem to be ahead of the curve on that one.
It seems to be more of an exception, than a rule, for airlines to have official representatives on FlyerTalk. I'm sure most airlines don't consider an open, public forum as being the best place to deploy staff on troubleshooting for customers.
It seems to be more of an exception, than a rule, for airlines to have official representatives on FlyerTalk. I'm sure most airlines don't consider an open, public forum as being the best place to deploy staff on troubleshooting for customers.
