Originally Posted by
Gajan
It has been discussed with KLM in the past. With their presence in certain social media hubs (Twitter, Facebook) they feel that they are sufficiently covered.
Gajan
The only reason why KLM do not wish to use any other type of social media is that they will not be able to steer and control the views and comments which they can by using a delete button through FB and twitter. Poor show in deed, but still they manage to have a person overseeing the Swedish site as mention by Johan Rebel...