I'm about to take my first JetBlue flight in early February (ORD - JFK), and am looking forward to experience...that is, as long as it is nothing like my experience with the JetBlue web site thus far.

Last night, when I tried to book the ticket, the booking website was down for a couple of hours. I called reservations, hoping to get the booking fee waived since online booking was impossible. The agent said she wouldn't do that. Ok...so I waited a couple of hours, and then booked the ticket online, no biggie.

In my E-tinerary, I noticed a link to a beta for flight status notification. I usually use this on other airlines when I fly, and love this, so thought I'd sign up. When I got to the page, everything seemed fine, however, I could not put in the date. The calendar popped up, however, all the dates were greyed (make that, blued) out. So apparently its impossible to use this. Seeing as this is a beta and problems can always occur, I thought, ok, I'll just use the link for feedback at the bottom. When I submitted the message, the next page that showed up said "Sorry. The page you have requested has been removed or no longer exists on jetblue.com."

Has anyone successfully used flight notification. Furthermore, are IT problems a common occurrence at JetBlue's site, or is my experience just a matter of bad timing?

I think you just had a bad night! I have had a similar occurence, but I recall it was during a weekend /overnight when the website was undergoing some type of overhaul.

Complete B6 web meltdown like you had is very rare. (Unlike my experience on the US website, where every transaction is a disaster waiting to happen.)

Flight notification seems very, very new. I didn't notice it when I flew B6 last month. I guess I will try it out on my next flight in a few weeks...

I've only had good experiences with jetblue.com. Sometimes I get a message that says something like "object has moved here..." but I click out of it and it redirects just fine.

Try mobile.jetblue.com from any wirless device with Internet. It's great for faster loading on the go

I had an issue last week with selecting my seats, woke up at 1AM in order to choose seats for a redeye the next day, and happily found an exit-row window available. I selected it, it asked me the exit-row qualification questions, then I printed my BP and went back to sleep. The next night as I prepared to board the plane, I found to my displeasure that the BP had the same seat assignment as I had originally been assigned, an aisle that guaranteed I would be knocked by passers-by as I tried to sleep. By this time the flight was full, so there was no seat-switching. The flight was not great, as I was afraid of, I got little sleep.

I wrote to customer service the next day, and got a reply that basically said, "you didn't select a different seat than the one you were assigned to", along with some kind of record from their website showing my seat selection. While I applaud the detail that they went into, along with the personally written response, it didn't answer my question about why it would have asked me the exit row questions, then not put me in that seat.

Has anyone else experienced this? Is there some obvious mistake that I could have made at 1AM and not noticed? I guess the main lesson here is to always double-check on the boarding pass.

I don't understand (I think). You picked a seat, and then you didn't like it? Or do you think B6 changed your seat on you?

He selected the seat he wanted but when he printed his boarding pass it still had his old seat selection on it. So basically his seat selection was kicked out and reversed back to his previous selection.

I've definitely had that happen before also. I think what happened is that I didn't press the button that says "Confirm Seats" right after I'd selected them. Btw, I also switched to an exit row seat, and it did ask me the questions before bringing me back to the seat map. I must've clicked on continue or back or something that didn't confirm the seat when I went back to printing the boarding pass. Luckily, I noticed it right when I printed out the BP, and called up. They were able to switch it manually, and I just reprinted my BP at the airport. It's possible that at 1AM, just waking up, you didn't notice the "Confirm Seats" button, and just continued checking in without the seats actually being confirmed in the system.

So you're saying that _after_ you choose new seats, and the seatmap shows you in the new seat, there is still an additional step you have to take "confirm" before the change becomes effective, and you can proceed to print your BP? If that's correct than it's definately what happened to me, as I doubt I would have noticed... I would call that very poor user interface design.

Yes. It works just like the purchase page. If you pick your flights, fill in all your info, and agree to the T&C's, you still need to press the purchase/continue button at the botton. otherwise, you're iternary isn't valid. Take that concept and apply it to the seat selection process.

Come to think of it, I've noticed the same thing when selecting/assigning seats. On checking in, it's vital to hit "confirm.." to be locked in for the new seat (if you choose to change it).

However, recently (for flights w/in the last 6 months or so) I have noticed that I can no longer change seats via the "Manage Your Flight" link. This is upsetting, as I see the seat map, select a new seat, hit confirm, etc., get a new confirmation up with the OLD seat still listed! It used to be where you had to change the seat only over the phone for an existing booking. Then, they added the great feature which I enjoyed for about 5+ months, and it blindly disappeared - I think it's more of a glitch in the system, but a big one that has not yet been caught.

Website seems down again... ominous sign?

Lets hope not, I know their customer bill of rights has caused them to bleed cash/profits since last year! Speaking of which... I have a $200 credit to use!!!

few hours now...

Really? Do they publish data on how many vouchers (or value thereof) they've issued and how many of them are actually used? Besides, if the voucher convinces someone to fly again who otherwise wouldn't (or convinces someone to choose JetBlue who otherwise might not have), it still probably is a profitable endeavor from a marketing perspective. Remember that pretty much every voucher also means real money coming in, as they aren't often issued in values that cover entire trips.

ps- Site is still down.

Agreed 100 percent. Additionally, many items covered in the C.O.R. have been in jetBlue's philosophy since day one; just never in writing. They needed something to boost positive PR back in Feb. 07 and that was one creative piece of the puzzle.