Wireless on JetBlue!
Jan 12, 2008 | 6:41 pm
#61
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
People should feel comfortable complaining about a service, especially in beta, if it can be used to help make the service more functional. And since the FAs are the people that customers interact with, I can understand that people are complaining to them.
If it is viewed as beta testing feedback instead of complaints then it makes a bit more sense.
Jan 12, 2008 | 10:12 pm
#62
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
I would have to agree with sbm12 in the fact that the system is still in test. What better place to test it than in the market place itself. I'm just hoping that B6 doesn't all the work on the project and another airline/tech company comes in after learning from B6's experience with the system and institute something better, giving them a profit/recognition for it.
Jan 12, 2008 | 10:21 pm
#63
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
The system is still in Beta testing and is going to be unreliable until LiveTV can work all the kinks out and improve the reliability of the signal. Any problems with the service should be politely reported to the inflight crew who can relay the message to the flight deck who will explain the problem to LiveTV. This is how the troubleshooting is completed and the service is improved. The service is brand new and not going to be extremely reliable until the system can be improved. The same happened with the TV's. We need to know what is wrong in order to fix and improve it. That is why we are only running the service on the 1 plane. It's easier to improve the service on 1 aircraft before going fleet wide.