The system is still in Beta testing and is going to be unreliable until LiveTV can work all the kinks out and improve the reliability of the signal. Any problems with the service should be politely reported to the inflight crew who can relay the message to the flight deck who will explain the problem to LiveTV. This is how the troubleshooting is completed and the service is improved. The service is brand new and not going to be extremely reliable until the system can be improved. The same happened with the TV's. We need to know what is wrong in order to fix and improve it. That is why we are only running the service on the 1 plane. It's easier to improve the service on 1 aircraft before going fleet wide.