jetBlueNYFL

Either you're a family member of one of those employee's try to cover up the bad crime they commited by blaming management, or you're just not getting the main point here.

IMO, the customers were not responsible by forgetting their credit card. The first thing I do after ANY transaction ANYWHERE is check if I have my walle with credit card in it. Yes, mistakes do happen, but to blame jetBlue management for "hiring these clowns"...that is beyond ridiculous to say.

ladiflier

I work in the CC industry and trust me this happens in every aspect of retail, food, airline, cars, etc. It is a crime of opportunity. There usually is no "history" that would alert you that these people would be prone to pulling this scam. Its usually something that grows out of getting away with it once. Then word spreads to a friend or two and they continue to take it on. I'm sure when they say it was going on for years, it was sproatic at best, which is also why it probably too so long to piece together the crime.

The actions of Management are to ensure that going forward their employees understand that this will not be tolerated and they will prosecute, and then follow through. If anything, allowing this to go public does ensure that the employees know their fate should they try to do the same thing.

CAL PHL FLYER

Anyone should go to Jail for that..Good Job Port Authority Police! ^

iahphx

It looks to me that JetBlue has largely dodged this one as most of the national media have not reported it. It was prominently featured this morning on CBS Radio News (that 5 minute bit they do on the top of the hour), but the other networks don't seem to have the story. So far the coverage is confined to the NYC media, and it doesn't seem like even they're playing it up bigtime.

Perhaps most importantly, Dow Jones doesn't have the story, which (as usual) means its not being reported on CNBC. CNBC made a really big deal about the stranded passengers.

iahphx

Could any employee really be that stupid to think otherwise? I would hold management to a higher standard, but it appears that many here do not seem to believe that theft prevention is management's job.

I guess the benefit of the arrests is that dumb, dishonest employees now know it's possible to get caught. If there were 4 of them at JetBlue, the odds favor the existence of others.

TWA Fan 1

That is certainly not what I was implying, especially since, once B6 management found out about the fraud, they cooperated fully with the authorities.

Your earlier post implied that jetBlue ought to be held accountable for this fraud before they found out about it.

While clearly the employees turned out to be less than trustworthy, without any additional facts on the hiring process involving the employees involved, making blanket accusations about the inadequate process in this case is not really possible.

Bam Bam

The downward spiral continues.

Despicable.

Theft prevention is certainly management's job.

jetBlueNYFL

Welcome back, Bam Bam.

Your views during the 2/14 fiasco made no sense and now with this small bit of bad news, you make even less sense!

How is theft prevention management's job? Does this apply to the few bad apples at Ritz Carlton or St. Regis who steal from guests' rooms? What about the few bad apples at 5-star restaurants in NYC who take little by little extra off customers' credit cards each time for years?

I point out world class organizations to show that this is a problem at EVERY company in EVERY industry. It is not tolerated and it is 100% unethical, but unfortunately it happens. As mentioned in earlier posts by others with some sense, unlike you Bam Bam, it is not preventable.

On another note, this is a tiny problem for jetBlue compared to other, larger issues the company faced. I personally think it takes something bad like this to happen in order to prevent other employee's from commiting this crime in the future. How? Because they will see that it's not worth the 7 years or so in jail.

Noanker1

Top Story at 6 P.M. WNBC 4 NY. Shows employees in uniform and handcuffs being loaded into ploice van. Jetblue statement did not sound strong enough to me. It only mentions suspenson not firing.

dietcoke

I will never ever condone these actions. I hope that the NY courts throw the book at these lowlifes. In saying this I also condemn the corporate theft that goes on at many carriers at the expense of their employees. Glenn Tilton at United destroyed the pensions and morale of thousands of dedicated employees, however he was compensated with $39 million. There are always so many different angles to these theft issues.

Bam Bam

On both counts, you and I (surprisingly) agree.

In JetBlue's case, this bad publicity could not come at a worse time, though.

TWA Fan 1

Agreed. As a matter of fact these employees were apprehended because jetBlue management alerted the authorities to the fraud ring and then cooperated fully with the investigation.

What else would you suggest jetBlue management do?

Bam Bam

Perhaps if they had an effective Corporate Security Department, the "ring's" actions could have been stopped, or at least, mitigated earlier.

Bam Bam

And, similarly, I find your consistent need to commend JetBlue at every turn, minimizing and negating the reporting of the very real problems going on at the carrier, to be just as illogical.

Bam Bam

I really am surprised, though, that the article quoted above would include the suspects' names. Even though the authorities may have pretty good evidence of their guilt, I really think withholding the names until, at least, they are on trial would be fair.