JetBlue becoming the next Pan Am?
May 16, 2010, 7:14 am
#1
Original Poster
Join Date: May 2004
Posts: 13
JetBlue becoming the next Pan Am?
They just DON'T care!!! Eastern, Pan Am and possibly Jet Blue NEXT!!Absolutely NO customer service. Tried making reservations from Florida to New York then to California, site kept having glitches, phone support is NON existent. Over TWO hours on hold the first time, waited almost 90 minutes the second time! Ended up booking through Travelocity, not going Jetscrew. Can't print boarding pass for current flight to Boston. They claim it's a computer (mine) glitch. I asked rep to print boarding pass, she couldn't either. Jetscrew is certainly NOT the company it was 9
years ago. They have lost a supporter.
May 16, 2010, 7:21 am
#2
Join Date: Nov 2007
Programs: DL GM, WN AL/CP, UA Silver, Marriott Lifetime Titanium
Posts: 1,483
Not trying to stir the pot. But to me, every airline has problems. What sets them apart IMO is how they deal with problems. B6 has great in-flight service and in-flight product. But to me, they are the single most over-rated airline in the world because of their abysmal customer service over the phone.
When things go smoothly at B6, it's an awesome airline. But whenever I've had a problem at B6, it's an call center with long hold times and agents who speak poor English. It's why I never fly them anymore.
When things go smoothly at B6, it's an awesome airline. But whenever I've had a problem at B6, it's an call center with long hold times and agents who speak poor English. It's why I never fly them anymore.
May 16, 2010, 8:12 am
#3
Join Date: May 2004
Location: HYI/AUS/SAT originally TTN/EWR/PHL
Programs: Southwest Rapid Rewards, Jetblue TrueBlue, American Advantage
Posts: 1,190
May 16, 2010, 8:22 am
#4
Join Date: Nov 2007
Programs: DL GM, WN AL/CP, UA Silver, Marriott Lifetime Titanium
Posts: 1,483
Perhaps it's changed in the several years since I've flown with them. But many airlines combine off-shore and domestic call centers. Long hold times are a reality, however, which again has contributed to my not flying them.
May 16, 2010, 1:30 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
The hold times are abysmal and definitely a problem, but the agents are in the USA. Doesn't mean they speak English well (though IME all the JetBlue agents do, once you finally get to them), but they are not off-shore.
As for the "glitches" booking the flights, were the other booking channels unable to book the same flights? JetBlue flights are sold on other websites so if jetblue.com is giving you fits there are other options for booking the flights.
And as for them becoming the next Pan Am, they'll need a much more significant route network that is wholly unsupportable before they get there.
May 16, 2010, 3:08 pm
#7
Join Date: Dec 2006
Posts: 176
B6 has great in-flight service and in-flight product. But to me, they are the single most over-rated airline in the world because of their abysmal customer service over the phone.
When things go smoothly at B6, it's an awesome airline. But whenever I've had a problem at B6, it's an call center with long hold times and agents who speak poor English. It's why I never fly them anymore.
When things go smoothly at B6, it's an awesome airline. But whenever I've had a problem at B6, it's an call center with long hold times and agents who speak poor English. It's why I never fly them anymore.
I am still waiting for a response from jetBlue to an issue I wrote them about 2 months ago. I've received several responses saying, in essence, "We will be responding soon." But the response has never come.
Like many have said, in the air, and even at the gate, etc., they are terrific.
I just wish therewas another airline that did the route I travel frequently - JetBlue is IT.
May 18, 2010, 12:14 am
#8
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
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I forgot about that notorious Pan Am problem about not being able to print your boarding pass from home.
