Not trying to stir the pot. But to me, every airline has problems. What sets them apart IMO is how they deal with problems. B6 has great in-flight service and in-flight product. But to me, they are the single most over-rated airline in the world because of their abysmal customer service over the phone.
When things go smoothly at B6, it's an awesome airline. But whenever I've had a problem at B6, it's an call center with long hold times and agents who speak poor English. It's why I never fly them anymore.