Originally Posted by
judolphin
Perhaps it's changed in the several years since I've flown with them. But many airlines combine off-shore and domestic call centers. Long hold times are a reality, however, which again has contributed to my not flying them.
JetBlue has always had their only call center in SLC.
The hold times are abysmal and definitely a problem, but the agents are in the USA. Doesn't mean they speak English well (though IME all the JetBlue agents do, once you finally get to them), but they are not off-shore.
As for the "glitches" booking the flights, were the other booking channels unable to book the same flights? JetBlue flights are sold on other websites so if jetblue.com is giving you fits there are other options for booking the flights.
And as for them becoming the next Pan Am, they'll need a much more significant route network that is wholly unsupportable before they get there.
