Award booking manage trip - not able to change or cancel
Dec 15, 2021, 4:16 am
#1
Original Poster
Join Date: Jun 2004
Location: BOS
Programs: AA Plat
Posts: 302
Award booking manage trip - not able to change or cancel
I've been booking Jetblue flights recently with cash payment which online management to cancel trips work fine. However, I recently made a award redemption with family pooling (my husband is the head of household), using my account to book a ticket for my husband, and the options are not showing up for me or him to change or cancel the ticket (see below).
Any insights on this?
Any insights on this?
Dec 15, 2021, 5:01 am
#2
Suspended
Join Date: Nov 1999
Posts: 24,153
I always call up and use the Call Back option. that way everything goes back into my acct ASAP. I believe in most cases with a pt res that you need to CX the vres and then start from the beginning, so by caling its back in my acct then and there which may not happen doing it online.
alot of my reses even says I must call in to make a change
alot of my reses even says I must call in to make a change
Dec 15, 2021, 8:58 am
#3
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
Typically, you need to be logged into the account that originally made the reservation in order for the change and/or cancel button to show. Sometimes it's flaky though, so try logging out and back in. If the button is still not active, then you'll need to call/message/chat/Tweet/pray in order to deal with it. 
Dec 15, 2021, 9:25 am
#4
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,719
I have an award booking coming up (I booked for myself through my account, as head of a pool) and after a schedule change I cannot access my reservation either.
I blame IT: JetBlue Website Continually Not Functional
-J.
I blame IT: JetBlue Website Continually Not Functional
-J.
Dec 15, 2021, 7:48 pm
#5
Original Poster
Join Date: Jun 2004
Location: BOS
Programs: AA Plat
Posts: 302
I have an award booking coming up (I booked for myself through my account, as head of a pool) and after a schedule change I cannot access my reservation either.
I blame IT: JetBlue Website Continually Not Functional
-J.
I blame IT: JetBlue Website Continually Not Functional
-J.
Dec 16, 2021, 7:27 am
#6
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,719
-J.