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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   JetBlue | TrueBlue (https://www.flyertalk.com/forum/jetblue-trueblue-492/)
-   -   JetBlue Website Continually Not Functional (https://www.flyertalk.com/forum/jetblue-trueblue/2057509-jetblue-website-continually-not-functional.html)

GundamWing01 Sep 16, 2022 4:50 pm
Originally Posted by jtp1947 (Post 34528811)
Click on Manage Flight and nothing happens. Do any JetBlue staff monitor this site or do they just not give a ....
The App is no better.
Originally Posted by nall (Post 34534196)
Well, glad I'm not the only one. Hooray B6 IT.
Originally Posted by beerme1 (Post 34537446)
I've spent three hours on the phone over two nights and trying to book flights on the website and the app. I finally had success tonight after errors and cancels... I was transferred to an interline person who was sarcastic to me telling me. I NEED TO UPDATE MY APP. WHAT ABOUT YOUR WEBSITE I countered? Then I was just sick of it all. She did successfully book my flight but added that I must have done something wrong because I had ff # listed twice. Hey lady, it's not my phone or computer. It's your IT that is sucking wind here. After I stewed a little bit I went back to their website, well, whattaya know, it let me log in with no issue. What the hell is going there? I had enough and decided to cancel and paid a little more to use Southwest for the trip with less of a layover to boot. I did that after I looked up the fact that the second leg of my flight was on jetBlue partner airline Silver. After a few minutes research on them I bailed on jetBlue and cancelled.
Get your .... together jetBlue! to partner with Silver after reading about them is a joke. I'll try you again next spring maybe and see where you're at.

This thread was started in November of last year and here you are in August the next year and still don't have it together? Whoa. That is BAD!
Originally Posted by bostontraveler (Post 34606495)
Interesting exchange with a Twitter representative. It's really unfortunate how wretched B6's website and app are- and have been for months.

I received a schedule change notification. Tried to update it online to no avail. Tried logging into my account to do it- that didn't work either. Can't even access the reservation... get an hourglass.

Contacted Twitter (phone waits are ridiculous) and got this interesting reply.

"Sometimes after a reservation has been changed, it can no longer be managed online. We're sorry for any frustration. Our IT team is aware, and working toward a resolution."

Indeed, that is the case. But seriously? That's kind of um, a serious shortcoming....
yes. its clear from DPs and my own experience, the B6 app and website are total jank and dysfunctional. complete joke. these guys need help. its been this way for too long. i fly AA, but try to completely avoid B6 whenever possible. altho i do like their overall customer service and hard product. its sad to see their tech infrastructure so terrible that it changes my flying behavior.

furthermore, its no surprise that the northeast alliance w/ alleged "reciprocal loyalty status/benefits/perks" also leads to great frustration, headache, and general sense of being pissed off. SO MUCH admin time wasted from this broken "partnership". the worst is when you have a single PNR w/ both B6/AA operating. you should just cancel and try to find a PNR with single carrier or B6/AA agents keep telling you to call the other. many headaches could be alleviated if better self service tech was fully integrated.

Visconti Sep 17, 2022 1:55 pm
Originally Posted by GundamWing01 (Post 34606655)
yes. its clear from DPs and my own experience, the B6 app and website are total jank and dysfunctional. complete joke. these guys need help. its been this way for too long.
Agreed.

It's horrible, at least that's been my experience. I've encountered where trying to book flights and can't really pay for them because of the website issues. I've had times where the app just doesn't work right and I can't change or cancel flights, unless I log onto the website and with a certain browser, like some iteration of Google Chrome. It's better now but I had just avoided B6 unless I had no other option.

With my experience this year, if there were dubious awards for the worst website experience and crappiest IT dept, it'd have to be B6 & F9. Maybe BA would be a runner-up or receive an honorable mention.

GrayAnderson Sep 19, 2022 12:53 am
Yeah, I'm running into the same thing when trying to look up fares for a possible Thanksgiving-time trip: JFK-LAX is showing Mint sold out on all fares. Now, if this was the Wednesday of that week, I'd possibly buy it...but I'm checking on Friday, which is usually a rather dead travel day...

Sandeep1 Sep 19, 2022 7:31 am
The JB site is now worse than some 3rd world airline booking sites I've previously used. Are they really incapable of finding a competent IT person to get this resolved? Or perhaps they simply don't care anymore.

GW McLintock Sep 19, 2022 7:35 am
Originally Posted by Sandeep1 (Post 34612475)
The JB site is now worse than some 3rd world airline booking sites I've previously used. Are they really incapable of finding a competent IT person to get this resolved? Or perhaps they simply don't care anymore.
It's cheaper to use essentially the same back-end IT from when they had 10 airplanes and implement patch after patch, than it is to actually build or purchase a functional site. IT on the corporate/internal side is just as bad, if not worse, though things have improved in the last several years somewhat.

-J.

Sandeep1 Sep 19, 2022 7:37 am
Originally Posted by GW McLintock (Post 34612487)
It's cheaper to use essentially the same back-end IT from when they had 10 airplanes and implement patch after patch, than it is to actually build or purchase a functional site. IT on the corporate/internal side is just as bad, if not worse, though things have improved in the last several years somewhat.

-J.
I wonder how much revenue they're costing themselves by pissing off existing and potential customers who say "screw this, I'll bite the bullet and fly AA." The only reason I still use them is I have miles to dispose of.

GW McLintock Sep 19, 2022 7:49 am
Originally Posted by Sandeep1 (Post 34612494)
I wonder how much revenue they're costing themselves by pissing off existing and potential customers who say "screw this, I'll bite the bullet and fly AA." The only reason I still use them is I have miles to dispose of.
Sadly, most people will put up with it (or book elsewhere like Priceline) when they are cheaper. The vast majority of JetBlue's passengers are primarily price sensitive.

-J.

LeeHerman Sep 24, 2022 7:40 am
Originally Posted by sxpsxpsxp (Post 34490302)
This is a new one for me so I'm curious if anyone has had luck getting around this...

I have a reservation that I can't manage online. If I try doing it on a computer, it spins for a little bit and then I get the "ERR_TOO_MANY_REDIRECTS" error from Chrome. If I try it on my phone, it just spins forever. I've tried different devices and I've tried incognito mode, but all to no avail. I just spent 2 hours waiting to chat with an agent just to update my KTN on the reservation. Ugh.

Any ideas?
I am having exactly the same issues. I tried the app on 2 different phones, and on 4 different browsers on 3 different computers. All with the same outcome. I even tried changing the DNS server that my laptop uses. No difference.

LeeHerman Sep 24, 2022 7:42 am
While I appreciate good pricing, JetBlue no longer undercuts many of the other airlines. I fly them because they are the only airline where my knees are not crushed by the seat in front of me in economy class.

michael1023 Sep 24, 2022 5:08 pm
Quick question. I was supposed to fly next Thursday but want to cancel/reschedule due to hurricane Ian in Florida. It doesn’t give me the option to reschedule online i guess because i used points to help pay for the ticket. Would it be easier to just cancel and just be issued travel bank credit, and then rebook using said credit, or call like it says to and try it that way?

AutoSlash Sep 24, 2022 6:15 pm
Originally Posted by michael1023 (Post 34627660)
Quick question. I was supposed to fly next Thursday but want to cancel/reschedule due to hurricane Ian in Florida. It doesn’t give me the option to reschedule online i guess because i used points to help pay for the ticket. Would it be easier to just cancel and just be issued travel bank credit, and then rebook using said credit, or call like it says to and try it that way?
Yes, you can't modify a points booking. Cancel and re-book is the way to do. Since there are no fees to redeposit the points and any money paid goes into a travel bank account, it's basically the same thing anyway.

michael1023 Sep 24, 2022 6:20 pm
Originally Posted by AutoSlash (Post 34627769)
Yes, you can't modify a points booking. Cancel and re-book is the way to do. Since there are no fees to redeposit the points and any money paid goes into a travel bank account, it's basically the same thing anyway.
oh ok. I will probably have to call anyway tomorrow, i read somewhere online since it was for myself and spouse, some of the travel bank credit goes into her account too or something

AutoSlash Sep 24, 2022 6:43 pm
Originally Posted by michael1023 (Post 34627776)
oh ok. I will probably have to call anyway tomorrow, i read somewhere online since it was for myself and spouse, some of the travel bank credit goes into her account too or something
No need to call. Everything can be done online.

As far as the travel bank credits, if you were logged into your TrueBlue account when you booked, I believe the travel bank credits for all pax will go back to your your travel bank account but I’m not 100% certain of that.

michael1023 Sep 24, 2022 6:46 pm
Originally Posted by AutoSlash (Post 34627813)
No need to call. Everything can be done online.

As far as the travel bank credits, if you were logged into your TrueBlue account when you booked, I believe the travel bank credits for all pax will go back to your your travel bank account but I’m not 100% certain of that.
oh ok ill give it a shot tomorrow

Jimval26 Sep 25, 2022 7:29 am
Originally Posted by AutoSlash (Post 34627813)
No need to call. Everything can be done online.

As far as the travel bank credits, if you were logged into your TrueBlue account when you booked, I believe the travel bank credits for all pax will go back to your your travel bank account but I’m not 100% certain of that.
If you logged into your jetblue account and booked flights for both people, the travel bank refund goes into your travel bank 100% - that is if it works. I have on several occasions had to to call and say why are the funds not in my travel bank yet? I am usually canceling flights and instantly re-booking because there was a price reduction that sometimes doesn't last very long. When the funds don't immediately appear in my travel bank, and I have to go chase jetblue to fix it, it becomes a pain in the butt.


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