I have cut down on flying B6 because the schedule does not work for me . They move a 730 jfk-jax to 530 soI then switched to DL. I am flying them to FLL next month but UA was 300$ cheaper so I chose them going back . I look forward to flying them to London in a couple of years as they will shake up the competition but I will choose the airline that makes sense for my travels (in some cases this is now WN) .

Man -- I thought synzero was being a little dramatic re: restaurants at JFK T5, but having flown out of there for the first time in ages, I accept the point. Had trouble finding anything we wanted to eat, and the experience in the open space with the tables is terrible. We didn't really want a full service meal, but it didn't look like those restaurants were well insulated from the noise of that central court, either.

They could really use some pergolas or something to absorb sound in that central area as you're eating.

My friend just told me that the majority of the places in the food court have changed in the last several months. Lucy's and Dunkin are the only original ones left. I always thought everything was too expensive, even for an airport, but now even with no-name brands I doubt the prices will adjust. Lucy's was the only place that was actually good, and now it takes 20 minutes to order a single dish.

-J.

My first flight with B6 this weekend was good. The onboard experience was fine - clean aircraft, TV and friendly crew

The on the ground experience was abysmal on B6 however. DL always found a way to get. the problem resolved quickly - delayed or cancelled aircraft, baggage issues etc. B6 just doesn't have the routes and quite frankly the customer service training. That is where the differences are

my PVD-FLL flight yesterday included

check in at PVD was a low in customer acknowledgement. Three people (one on her phone texting). The other two never said Hello, just nodded towards me. I am not looking for a friend, but something that sounds like Glad to have you as a customer would be nice

My bag was damaged upon arrival in FLL. Looks like it was tossed off the unloading belt and crushed the corner. 4 agent in the B6 luggage office - all on the Internet just surfing. NO ONE said anything or even looked up. The agent I approached mumbled her way through the protocols and said call this 800 number. No Sorry about the bag, We value as a customer.

I could see one station having a problem. When both stations are eerily similar then I think there is a problem.

It's coming from the top: clearly the bean counters have decided to take over, and they've communicated it clearly up and down the line. The only thing really remaining of the original JetBlue concept is the hard product: the seats themselves are still the best for the price. But if you keep hammering at the soft product, eventually it's not worth it anymore (it isn't for me at least).

My new goal is to get Delta Platinum Medallion this year so I can get Comfort+ upgrades at booking. It will take a year, plus a Delta Reserve card and some spend, but I'm giving it a shot. If I can get and maintain Platinum Medallion then the Delta experience should be close enough to JetBlue in terms of seat quality and obviously blows away JetBlue in customer service and IRROPS.

And now, if only to reinforce the decision, here's Delta giving each and every one of their employees 2 MONTHS pay in profit sharing bonuses. Now that's a company I can get behind.

https://www.cnn.com/2020/01/20/succe...lta/index.html

They may give their employees 2 months pay in profit sharing, but they are doing next to nothing about the carbon emissions.

I'm feeling very stupid that I never status matched my Mosaic to anything in any other airline. That's going to end up making it my last one I think. Never going to fly enough for work going forward to get Mosaic again, let alone anything beyond what a CC will grant you for another airline.

Agreed that JetBlue�s offsetting is impressive. But Delta is at least offsetting all growth in their emissions since 2012.

Delta has been doing plenty as synzero said. That said, carbon emission offset doesn't come close to properly compensating employees who have a direct impact on the customer. Carbon emission offset will not help you "put food on your family"

-J.

Had my flight from BOS-DCA delayed 2 hours this past monday. JetBlue's terrible app didn't let me rebook myself on an earlier flight. Went to the gate, agent had just started boarding and claimed they were too busy to rebook delayed passengers. Let that flight take off with 4 empty seats. Tired of this sh*#. I'm off to Delta land.

They offset for just the ces 2020. I wouldn't call that plenty. And given climate change is the existential threat of our time, i would say it's more important to me. Now if the question is whether or not it's a good business decision to carbon offset instead of paying employees more, I might agree with you more

I�m not going to claim Delta�s offset program is as good as JetBlue�s, but the above is not accurate. They have an ongoing commitment to freeze their annual carbon footprint at 2012 levels, so any increased flying on Delta will not increase their carbon footprint over 2012 levels. I don�t know if the spot offsets they do is in addition to that commitment or just a part of it. But their announced offsets are not the whole story.

I'm actually curious -- are they emitting more carbon than in 2012? They've replaced a lot of older, inefficient planes since then (not that that's a bad thing).

I believe their commitment includes both offsets and increasing efficiency of their planes. They have grown in revenue and miles flown since 2012. Increased efficiency is better than offsets in any case.

What I read is that as of 2015, they had achieved carbon neutral since 2012 by having greater fuel efficiency in their fleet from new planes and making existing aircraft more fuel efficient. All of which are things that all airlines should be doing economically since that helps their bottom line. It just happens that delta had the oldest fleet in the industry for a while there, so it's a lot easier to make things more fuel efficient.

Guess what's another way of achieving greater fuel efficiency? By packing more people in each aircraft! Guess who is the most fuel efficient airline? None other than spirit!

Even now, delta spends a higher portion of it's costs on jet fuel than any other legacy airline. if you don't believe me, you can check the earning reports. So it still has a very fuel inefficient fleet because it likes to buy older generation planes on the cheap.

But it hasn't done any kind of massive carbon offset program or using bio fuel on a significant portion of it's flight. All of which are not good for an airlines bottom line.

Now I don't blame delta for not having done more since most airlines are only getting started with these programs.

I am simply pointing out that every airline do their own part that could be commended. Delta can afford to pay it's employees more by making boat loads off its fortress hubs of Atlanta, Detroit, Minneapolis and salt lake City. It's normally hard for a company that makes less money to give out as much bonuses.