Points Not Posting?

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Old Jan 28, 19, 2:20 pm
  #1  
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Join Date: Oct 2014
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Points Not Posting?

Has anyone else had issues with points posting very slowly or even not at all lately? Not only have I not received my 15K Mosaic bonus (earned in October '18), my recent flights haven't posted either. I should note that I am generally booking via the Blue Inc. business system, which could be the culprit. Just wondering if others are experiencing similar slowness in TrueBlue activity.
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Old Jan 29, 19, 7:52 am
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Join Date: Dec 2017
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Yes, I've seen exactly the same thing., I also have not had my 15K Mosaic bonus post, nor has a family member. I called the mosaic helpline, and they said it would be at least another 6-8 weeks (!) for them to be posted.. I don't know what kind of backend system they are using, but batch processing with months delay doesn't seem reasonable even with decades old systems.

Originally Posted by crimonist View Post
Has anyone else had issues with points posting very slowly or even not at all lately? Not only have I not received my 15K Mosaic bonus (earned in October '18), my recent flights haven't posted either. I should note that I am generally booking via the Blue Inc. business system, which could be the culprit. Just wondering if others are experiencing similar slowness in TrueBlue activity.
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Old Jan 29, 19, 1:59 pm
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Join Date: May 2016
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I haven't had any issues, but I also don't use Blue Inc. so maybe that really is your issue.
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Old Jan 29, 19, 2:07 pm
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Join Date: Jan 2019
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At times I have found JetBlue's site to work fine, and then sometimes it doesn't work at all. I had to have two flights last year credited retroactively. I don't use Blue Inc though, so not sure if that is related or not.
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Old Jan 30, 19, 11:31 am
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Join Date: Feb 2015
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I also haven't had my Mosaic bonus post. They told me they were 6-8 weeks backlogged.

Haven't gotten my Mosaic kit or brag tags either.
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Old Jan 30, 19, 11:57 pm
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Join Date: Jun 2012
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My 200-points for EMS seats from last month haven't posted. I'll have to contact them on twitter with PNRs in hand later this week to get them credited manually (as usual)
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Old Jan 31, 19, 7:46 am
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Join Date: Dec 2002
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Had a major posting problem with a flight from December 2 that required several calls for manual posting which were ultimately received in very late December. It was my Mosaic-qualifying flight. Booked it on the regular website but do book business travel on Blue Inc.

Haven't received my 15k Mosaic Bonus miles yet and have had a couple of chat sessions regarding same. After today's call I received an e-mail stating: "After reading the follow up notes in your TrueBlue account, the TrueBlue agent advised there is an upgrade our IT department is working on, and when this upgrade takes place the points will load into your account. If you need the points immediately, you may chat back with us and we can have a TrueBlue agent manually add the points. I was not give a specific date as to when the upgrade will be fully implemented."

chicagoflyski
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Old Yesterday, 1:08 pm
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Join Date: Mar 2015
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I don't usually fly JetBlue. What's the normal time frame for points from a flight to post?
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Old Today, 2:14 am
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Join Date: Jun 2012
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There isn't one. Sometimes it takes 2-3 days, sometimes it takes over a month.
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