Points Not Posting?

Old Jan 28, 19, 2:20 pm
  #1  
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Points Not Posting?

Has anyone else had issues with points posting very slowly or even not at all lately? Not only have I not received my 15K Mosaic bonus (earned in October '18), my recent flights haven't posted either. I should note that I am generally booking via the Blue Inc. business system, which could be the culprit. Just wondering if others are experiencing similar slowness in TrueBlue activity.
crimonist is offline  
Old Jan 29, 19, 7:52 am
  #2  
 
Join Date: Dec 2017
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Yes, I've seen exactly the same thing., I also have not had my 15K Mosaic bonus post, nor has a family member. I called the mosaic helpline, and they said it would be at least another 6-8 weeks (!) for them to be posted.. I don't know what kind of backend system they are using, but batch processing with months delay doesn't seem reasonable even with decades old systems.

Originally Posted by crimonist View Post
Has anyone else had issues with points posting very slowly or even not at all lately? Not only have I not received my 15K Mosaic bonus (earned in October '18), my recent flights haven't posted either. I should note that I am generally booking via the Blue Inc. business system, which could be the culprit. Just wondering if others are experiencing similar slowness in TrueBlue activity.
bemis is offline  
Old Jan 29, 19, 1:59 pm
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Join Date: May 2016
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I haven't had any issues, but I also don't use Blue Inc. so maybe that really is your issue.
Vincent Zuo is offline  
Old Jan 29, 19, 2:07 pm
  #4  
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Join Date: Jan 2019
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At times I have found JetBlue's site to work fine, and then sometimes it doesn't work at all. I had to have two flights last year credited retroactively. I don't use Blue Inc though, so not sure if that is related or not.
thepointsdr is offline  
Old Jan 30, 19, 11:31 am
  #5  
 
Join Date: Feb 2015
Location: NYC
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I also haven't had my Mosaic bonus post. They told me they were 6-8 weeks backlogged.

Haven't gotten my Mosaic kit or brag tags either.
bkojote is offline  
Old Jan 30, 19, 11:57 pm
  #6  

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My 200-points for EMS seats from last month haven't posted. I'll have to contact them on twitter with PNRs in hand later this week to get them credited manually (as usual)
diburning is offline  
Old Jan 31, 19, 7:46 am
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Join Date: Dec 2002
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Had a major posting problem with a flight from December 2 that required several calls for manual posting which were ultimately received in very late December. It was my Mosaic-qualifying flight. Booked it on the regular website but do book business travel on Blue Inc.

Haven't received my 15k Mosaic Bonus miles yet and have had a couple of chat sessions regarding same. After today's call I received an e-mail stating: "After reading the follow up notes in your TrueBlue account, the TrueBlue agent advised there is an upgrade our IT department is working on, and when this upgrade takes place the points will load into your account. If you need the points immediately, you may chat back with us and we can have a TrueBlue agent manually add the points. I was not give a specific date as to when the upgrade will be fully implemented."

chicagoflyski
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Old Mar 17, 19, 1:08 pm
  #8  
 
Join Date: Mar 2015
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I don't usually fly JetBlue. What's the normal time frame for points from a flight to post?
MarkP24 is offline  
Old Mar 18, 19, 2:14 am
  #9  

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There isn't one. Sometimes it takes 2-3 days, sometimes it takes over a month.
diburning is offline  
Old Mar 18, 19, 9:28 am
  #10  
 
Join Date: Feb 2017
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Both flight segments and points are taking horrifically long to post. My husband and I both travel basically weekly for work, we havenít seen flights post from 3/4 onward. Other airlines can get the segments and points posted overnight, not sure why B6 is getting slower and slower over the years.
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Old Mar 18, 19, 2:49 pm
  #11  
 
Join Date: Dec 2012
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Way longer than it should. IME, 3 - 7 days for most flight. Points from Amazon purchases and other sources seem to post much faster.
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Old Mar 19, 19, 5:44 pm
  #12  
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Glad I'm not alone! Some flights are taking over 2 weeks to post lately. Definitely frustrating.
crimonist is offline  
Old Mar 20, 19, 10:00 am
  #13  
 
Join Date: Jul 2005
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Still waiting for my 38,000+ points from a recent EK J flight JFK-DXB-JFK to post over a month later. Just submitted my request to have them posted. Makes me wonder how many people don't follow up and miss out on those points.

dave.
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Old Mar 20, 19, 12:57 pm
  #14  
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Same here, with longer and longer times. I have no idea why this system is so utterly broken. Trueblue's backend must be a nightmare.
caliform is offline  
Old Mar 20, 19, 1:02 pm
  #15  

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Make sure to check your account for Even More Space Seat points. 80% of the time they won't post automatically, and if your EMS seat was purchased separately, after the initial booking was made, then it definitely won't post automatically. But, if you wait a month, and then send them a quick note with your PNR(s) on their Contact Us form, they'll manually post them.
diburning is offline  

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