Flight cancelled, what to do?
#1
Original Poster
Join Date: Feb 2016
Posts: 350
Flight cancelled, what to do?
Hey guys, I need a little help. My flight was cancelled 3 hours before departure, now I am completely stuck. They are rebooking her to a flight at the same time tomorrow. Will JetBlue pay for hotel and time loss or am I SOL? Will they pay for booking a flight via Alaska?
#2
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
JetBlue has no interline agreements, so no, they won't pay for a flight via Alaska. You can certainly ask them to pay for a hotel for the night and provide meal vouchers or compensation assuming the cancellation was not weather related, but as per JetBlue's Customer Bill of Rights, you are not entitled to it.
What you are entitled to are:
.
What you are entitled to are:
.
- A refund or a booking on the next scheduled flight
- A $50 credit
Last edited by AutoSlash; May 15, 2018 at 11:45 pm
#3
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Why was the flight canceled? If due to weather, they won't pay for hotel or meals, but if it was JetBlue's fault (mechanical problem, lack of crew, etc.), they should.
JetBlue almost never pays for flights on other airlines.
JetBlue almost never pays for flights on other airlines.
#4
Original Poster
Join Date: Feb 2016
Posts: 350
No reason provided, they just cancelled it. I think it was one of those snowball delays up and down the east coast, plane never made it here.
You can't even get a hold of their customer service, they automatically book me in a plane 24 hours later. They gave me a nice EMS middle space after I bought an aisle one too.
You can't even get a hold of their customer service, they automatically book me in a plane 24 hours later. They gave me a nice EMS middle space after I bought an aisle one too.
#5
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You can't even get a hold of their customer service, they automatically book me in a plane 24 hours later. They gave me a nice EMS middle space after I bought an aisle one too.
Having a trip delayed is never fun, but sometimes there's just nothing the airlines can do.
#6
Original Poster
Join Date: Feb 2016
Posts: 350
Yeah it's a daily flight. I looked into driving up to SFO to take another flight, but apparently those seats are sold too. Just not a good day. Maybe I will peek tomorrow morning.
I just wish they had cancelled it earlier so i can make arrangement, not announcing delays for hours and then cancel it 3 hours before.
I just wish they had cancelled it earlier so i can make arrangement, not announcing delays for hours and then cancel it 3 hours before.
#8
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1-800-JETBLUE should be staffed 24/7; not sure about Twitter.com/JetBlue
#9
Original Poster
Join Date: Feb 2016
Posts: 350
SJC
Yeah a seat popped up the last 2 hours from SFO, I am trying to see if i can switch to that. On the line they say the wait is more than 25+ min. I am at exactly 25 minute mark, I had gotten cut off earlier after 20 minutes....
Yeah a seat popped up the last 2 hours from SFO, I am trying to see if i can switch to that. On the line they say the wait is more than 25+ min. I am at exactly 25 minute mark, I had gotten cut off earlier after 20 minutes....
#11
Join Date: Jun 2014
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Honestly, if faced with the scenario again, I would consider simply booking the SFO flight online if you see space available and asking for a refund. If they refuse a refund, consider using travel insurance from your credit card. The Citi prestige covers delays of 3 hours (even due to weather) and the Chase Sapphire Reserve/Preferred covers delays of 6 hours.
#12
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Honestly, if faced with the scenario again, I would consider simply booking the SFO flight online if you see space available and asking for a refund. If they refuse a refund, consider using travel insurance from your credit card. The Citi prestige covers delays of 3 hours (even due to weather) and the Chase Sapphire Reserve/Preferred covers delays of 6 hours.
#13
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#14
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As soon as OP's original flight was cancelled he became entitled to a full refund to his original form of payment. When the new flight popped up, he could have booked the new flight online and then dealt with the refund at the airport. If the new and old tickets are roughly the same cost, this is a non-issue. If the new ticket costs more, B6 will handle the reissue on the old ticket at the airport.
As to insurance, it is important to understand what you do and do not have. Many policies which come included with some CC's do not cover what people think they cover. If you are not worried about the money, don't bother. But, if you are, spending a few minutes reading the policy is a must.
As to insurance, it is important to understand what you do and do not have. Many policies which come included with some CC's do not cover what people think they cover. If you are not worried about the money, don't bother. But, if you are, spending a few minutes reading the policy is a must.
#15
Original Poster
Join Date: Feb 2016
Posts: 350
I ended up flying next day's flight, that ended up delaying by one hour too. As much as I love JetBlue, the old planes and delays get pretty annoying.
I booked my ticket with points, so I would have been screwed. Also all other alternatives would have cost me a lot of extra money as same day ticket cost 4x as my old ticket.
I booked my ticket with points, so I would have been screwed. Also all other alternatives would have cost me a lot of extra money as same day ticket cost 4x as my old ticket.