Is this compensation normal?
May 19, 2011 | 1:29 pm
#1
Original Poster
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Is this compensation normal?
I took my first B6 flight yesterday from EWR to BOS ($9 fare) since you can now get AAdvantage miles on certain routes (only RDMS but I will blow way past the 100K miles needed for EXP this year). The flight to BOS was about 45 minutes late due solely to weather but yet I was given a $15 voucher for future travel as a sign of goodwill? Is this real, with AA you would have at best got a canned form letter (and I would never ask for compensation with weather anyway.)
I was very impressed with the onboard service. Not F/J on AA but very nice indeed for Y.
I was very impressed with the onboard service. Not F/J on AA but very nice indeed for Y.
May 19, 2011 | 6:17 pm
#2
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 966
Compensation
I took my first B6 flight yesterday from EWR to BOS ($9 fare) since you can now get AAdvantage miles on certain routes (only RDMS but I will blow way past the 100K miles needed for EXP this year). The flight to BOS was about 45 minutes late due solely to weather but yet I was given a $15 voucher for future travel as a sign of goodwill? Is this real, with AA you would have at best got a canned form letter (and I would never ask for compensation with weather anyway.)
I was very impressed with the onboard service. Not F/J on AA but very nice indeed for Y.
I was very impressed with the onboard service. Not F/J on AA but very nice indeed for Y.
May 19, 2011 | 7:52 pm
#3
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 968
The flight to BOS was about 45 minutes late due solely to weather but yet I was given a $15 voucher for future travel as a sign of goodwill? Is this real, with AA you would have at best got a canned form letter (and I would never ask for compensation with weather anyway.)
May 20, 2011 | 12:19 am
#4
Suspended
Join Date: Jul 2010
Location: Usa
Programs: magsetleVE
Posts: 69
$15 is the standard "your TV is broken" voucher. Generally no compensation is given for purely weather related delays/cancels, and the compensation for controllable irregularities start at $25. So I'm thinking a memo got sent that your TV didn't work.
May 20, 2011 | 6:55 am
#5
Original Poster
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
MD80). The FA had said something about all paxs getting a $15 credit but I did not get the reason (I think I ignored it because I thought he must mean some kind of promotional thing for example if you apply for their co-branded credit card.) But the next day I got an email from B6 apologizing for the delay (45 minutes any NYC FF knows that is nothing) and providing a $15 electronic voucher. Strange but quite nice.^
May 20, 2011 | 8:09 am
#6
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
TV was fine and I really enjoyed it (after flying countless flights on an AA
MD80). The FA had said something about all paxs getting a $15 credit but I did not get the reason (I think I ignored it because I thought he must mean some kind of promotional thing for example if you apply for their co-branded credit card.) But the next day I got an email from B6 apologizing for the delay (45 minutes any NYC FF knows that is nothing) and providing a $15 electronic voucher. Strange but quite nice.^
MD80). The FA had said something about all paxs getting a $15 credit but I did not get the reason (I think I ignored it because I thought he must mean some kind of promotional thing for example if you apply for their co-branded credit card.) But the next day I got an email from B6 apologizing for the delay (45 minutes any NYC FF knows that is nothing) and providing a $15 electronic voucher. Strange but quite nice.^
May 20, 2011 | 10:31 am
#7
Original Poster
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Did the flight attendants offer you a full selection of beverages and 2 snacks? We are currently in the process of changing our service around a bit and they've been testing if we could possibly get a full beverage service in on the NYC runs, specifically BOS-JFK-BOS and BOS-EWR-BOS. I was part of the test group that did a full beverage test on a BOS-JFK flight and an announcement was made that all customers would get a $15 voucher just in case we couldn't complete the entire service.
May 21, 2011 | 12:31 pm
#8
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 966
Full service
Did the flight attendants offer you a full selection of beverages and 2 snacks? We are currently in the process of changing our service around a bit and they've been testing if we could possibly get a full beverage service in on the NYC runs, specifically BOS-JFK-BOS and BOS-EWR-BOS. I was part of the test group that did a full beverage test on a BOS-JFK flight and an announcement was made that all customers would get a $15 voucher just in case we couldn't complete the entire service.
(even selling beers on the flight).
May 21, 2011 | 4:07 pm
#9
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton, Marriott, IHG - whichever is rated well and cheapest
Posts: 6,570
As long as you don't use 'the cart' which takes a lot of extra time, it is no problem. WN usually does it MDW-STL which is 35-40 minutes in the air.
May 21, 2011 | 4:31 pm
#10
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
LH does a full service on FRA-MUC which is 187 miles. In business class it includes a snack box and two drinks. Yes, they use more FAs to make it happen, but it is damn impressive to watch (or experience) when they do it.
May 23, 2011 | 6:57 am
#12
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
May 23, 2011 | 6:43 pm
#13
Join Date: Feb 2002
Posts: 1,724
I'll give you that it inhibits movement throughout the cabin but using a cart is absolutely faster. Did LH use a cart in coach in your example?