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Old Jan 10, 2011 | 10:11 pm
  #1  
qdmd
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Join Date: Mar 2003
Location: boston, ma, USA
Posts: 131
missing bonus points?
Am I due an online booking bonus and who or how do I contact TruBlue?

I booked online a rt BOS-NAS flight for Dec25-Dec29. My return flight was canceled at airport checkin due to the northeast storm and rescheduled to Jan1. Today I log in my Trublue account and noticed they didn't give me the online booking bonus. Should they have give me the online bonus since I had booked the original trip online; they're the one that cancelled and rebooked my flight through no fault of mine?
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Old Jan 10, 2011 | 10:36 pm
  #2  
sbm12
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
Unless you willfully booked through a phone agent then, yes, you should get the double up for online booking. Call it in and they should not put up much of a fight.
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Old Jan 11, 2011 | 9:42 am
  #3  
LiaJB
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Join Date: Jul 2010
Location: Usa
Programs: magsetleVE
Posts: 69
There is a known bug that makes the True Blue system look at the *current* ticket for whether it was booked online, rather than the original ticket. Just call and ask and they'll take care of you. =)
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Old Jan 11, 2011 | 9:06 pm
  #4  
NLS
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You can also email your request if you don't want to wait on hold (which you may if you call during an east coast snow storm)...
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