Jun 11, 2017, 8:32 am
Last edit by: garkman
Can Seats Be Preassigned?
If your flight is marketed as AA, but on JL metal (i.e. "AA 8499 Operated by Japan Airlines"), the following apply based upon the fare code or booking code for your flight segments:
If your flight is marketed as AA, but on JL metal (i.e. "AA 8499 Operated by Japan Airlines"), the following apply based upon the fare code or booking code for your flight segments:
N - Seats may only be selected at checkin/airport
O - Seats may only be selected at checkin/airport (Confirmed with AA 6/11/17)
Others - Probably can preassign, but please modify this wiki if not
AA Award tickets on JL metal - DO allow seat assignments.
**When inputting a flight number that is a single digit (such as flight 1 from HND-SFO), you must add a leading '0' (zero) when looking up your flight. Failure to do this will result in an error that they can't find your PNR.
If you try to call AA on these fares and select seats, even as an EXP, the agent will be unable to view the seatmap and select seats for you. Your reservation will simply display "--" as the seat selection. Oftentimes these codeshare tickets do not allow JL checkin at T-72 hours, so you may not be able to actually get seats until the airport. You can try online checkin with JL here: http://www.jal.co.jp/en/inter/boarding/quic/
You may find more information here:
Flights from US to Japan
Flights from US to Other Asian Destinations
==========
Info added on 15th Sept. 2019. As a one world Sapphire, you can select the following business class window seats
From row 5 on the 767, 787 and 772 (excludes rows 1-4 window seats)
From main cabin on the 777W (excludes whole of mini cabin)
As a non-status passenger (or Ruby member), you can only select the following business class window seats
From second row onward of second cabin on the 767, 787 and 772 (excludes all of the forward cabin window seats and first/exit row of main cabin)
From second row onward of main cabin on the 777W (excludes whole of mini cabin and first/exit row of main cabin)
As a OWE, you have unlimited access.
Info added on 15th Sept. 2019. As a one world Sapphire, you can select the following business class window seats
From row 5 on the 767, 787 and 772 (excludes rows 1-4 window seats)
From main cabin on the 777W (excludes whole of mini cabin)
As a non-status passenger (or Ruby member), you can only select the following business class window seats
From second row onward of second cabin on the 767, 787 and 772 (excludes all of the forward cabin window seats and first/exit row of main cabin)
From second row onward of main cabin on the 777W (excludes whole of mini cabin and first/exit row of main cabin)
As a OWE, you have unlimited access.
==========
Which Booking Code Am I In?
If you have not viewed your fare at booking, you can follow the below steps to check your booking code:
Which Booking Code Am I In?
If you have not viewed your fare at booking, you can follow the below steps to check your booking code:
- Visit AA.com and open your itinerary
- Visit the URL https://www.aa.com/reservation/print...raryReceipt.do
- Your booking code should appear for each flight
Selecting seats on JAL when booked as AA codeshare
Apr 15, 2023, 9:07 am
#346
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
Just double checked my reservation confirmation email, I have both a AA & JAL PNR along with the AA codeshare flt # but it does say flight operated by Japan Airlines. I compared this to a similar email confirmation codeshare AA/BA RT flight from DCA to INV. They are almost identical, minus the specific flt details.
Apr 22, 2023, 11:29 pm
#347
Join Date: Nov 2016
Posts: 53
Booked two F seats for this May through AA. I can book my seats through JAL and it says ticketed but when I pull up the reservation there's no e-ticket number anywhere. Should there be a ticket number through JAL or is the status: ticketed and ability to choose my seats good enough?
Apr 22, 2023, 11:44 pm
#348
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
Booked two F seats for this May through AA. I can book my seats through JAL and it says ticketed but when I pull up the reservation there's no e-ticket number anywhere. Should there be a ticket number through JAL or is the status: ticketed and ability to choose my seats good enough?
Apr 23, 2023, 4:52 pm
#349
Join Date: Nov 2016
Posts: 53
I just looked up our reservation on AA and it says ticketed but there's no ticket numbers listed anywhere on the reservation page, confirmation email, etc.
All it says is status: ticketed. Gives me the confirmation code for AA and JAL and we were able to choose our seats on JAL's website. Should I be concerned there's no ticket number on either AA or JAL?
All it says is status: ticketed. Gives me the confirmation code for AA and JAL and we were able to choose our seats on JAL's website. Should I be concerned there's no ticket number on either AA or JAL?
Apr 23, 2023, 5:15 pm
#350
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
I just looked up our reservation on AA and it says ticketed but there's no ticket numbers listed anywhere on the reservation page, confirmation email, etc.
All it says is status: ticketed. Gives me the confirmation code for AA and JAL and we were able to choose our seats on JAL's website. Should I be concerned there's no ticket number on either AA or JAL?
All it says is status: ticketed. Gives me the confirmation code for AA and JAL and we were able to choose our seats on JAL's website. Should I be concerned there's no ticket number on either AA or JAL?
Apr 23, 2023, 10:34 pm
#351
Join Date: Feb 2011
Location: SAN, TYO, OSA
Posts: 252
I just looked up our reservation on AA and it says ticketed but there's no ticket numbers listed anywhere on the reservation page, confirmation email, etc.
All it says is status: ticketed. Gives me the confirmation code for AA and JAL and we were able to choose our seats on JAL's website. Should I be concerned there's no ticket number on either AA or JAL?
All it says is status: ticketed. Gives me the confirmation code for AA and JAL and we were able to choose our seats on JAL's website. Should I be concerned there's no ticket number on either AA or JAL?
One way is to enter the amadeus PNR on different airline websites hoping at least one of them shows your itinerary with the ticket number. For example, finnair 's eticket receipt is pretty comprehensive.
Another thing you can try, if you are willing to do a bit of hacking, is to examine data sent by the airline website to your web browser using the browser's debug feature (press F12 in case of Chrome) when the itinerary is obtained from the website. Both aa.com and jal.com transmit lots interesting data to the browser though it doesn't display them. I don't have any active reservation with JAL right now, but I have a BA-issued ticket with a mix of BA/AA operated/coded flights, and aa.com shows the ticket number without the IATA airline code (the first 3 digits) like this:
Jun 11, 2023, 9:11 pm
#352
Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 618
I have a booking made with AA with two JAL segments and one AA segment. Only the AA segment can be accessed in manage booking on AA site.
Tried entering the JAL info given on their website and cant find the booking. JAL asks for flight number and date as well. Tried both AA and JL equivalent, no luck.
Tried entering the JAL info given on their website and cant find the booking. JAL asks for flight number and date as well. Tried both AA and JL equivalent, no luck.
Jun 11, 2023, 10:29 pm
#353
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
I have a booking made with AA with two JAL segments and one AA segment. Only the AA segment can be accessed in manage booking on AA site.
Tried entering the JAL info given on their website and cant find the booking. JAL asks for flight number and date as well. Tried both AA and JL equivalent, no luck.
Tried entering the JAL info given on their website and cant find the booking. JAL asks for flight number and date as well. Tried both AA and JL equivalent, no luck.
Jun 12, 2023, 8:23 am
#354
Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 618
Tried calling and get we are too busy and a hangup, no option to hold.
Also love the part where it tells me seats can be done online...
Edit: Called AA and asked to make a reservation, was allowed to stay on hold until agent answered.
Last edited by shawneve; Jun 12, 2023 at 9:04 am
Jun 20, 2023, 7:56 pm
#355
Join Date: Mar 2014
Location: AZ
Programs: AA Exec Plat; Marriott Plat; HHonors Diamond; Hertz PC
Posts: 213
I am stuck in this loop as well. On expert flyer, seats in row 5 look blocked but only one booked. AA says all are "booked." Can't call JAL to move to this row.
Jun 20, 2023, 8:55 pm
#356
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
AA can't see the difference between a blocked seat or a booked seat. You will have to wait until online check in to pick anything that remains in row 5.
Sep 11, 2023, 1:59 pm
#358
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Sep 11, 2023, 3:19 pm
#359
Join Date: Jun 2013
Posts: 2,363
Sep 11, 2023, 3:32 pm
#360
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398