IC Hong Kong Master Thread - after February 01, 2010 [merged]

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Old Jul 6, 19, 7:11 pm   -   Wikipost
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Intercontinental Hong Kong - 香港洲際酒店
18 Salisbury Rd, Tsim Sha Tsui, Hong Kong
Tel. (Hong Kong): +852-2721-1211
Website (link)

NOTE: This property will close ~12 months for refurbishment sometime after Chinese New Year (5 Feb) in 2020.


500 rooms including 87 suites; best Hong Kong and Victoria Harbour viewsviews
. . .
(starting price ~HKD 2,249.10 / $288 USD)
Check in: 2pm (“Early check in unavailable”)
Check out: 12pm (“Late check out unavailable” but not so IME)
One complimentary parking space per room, valet parking available (HKD80 per hour for non-restaurant patrons or per additional hour)
Service Animals allowed
2 accessible guestrooms on the low floor of the hotel
Executive rooms
Club Intercontinental Executive Lounge (generally significant extra charge)
Complimentary customized Android smartphone capable of WiFi hot spot use in room (no need to buy local SIM)

Link to 5 page PDF Hotel information sheet

Transportation:

From / to HKG airport:
Hotel limo (Mercedes) HKD $900 + 10% (courtesy WiFi Hot spot, water, reading material)
Hong Kong Cityflyer A21 stops at both ICHK and ICGS - 33HKD (see link for map of stops)
(ICHK) Stops on Salisbury Road outside hotel, take the MTR underpass to cross road.
(ICGS) Stops on Mody Road
https://www.hongkong.net/transportat...irport/bus/a21
Train charge (one way): 90.00 HKD (train to Kowloon Station + MTR to Tsim Sha Tsui or taxi, ~90 min), discounts for more than 1 person traveling together,you can buy ticket at arrival train station. Taxi from train station to hotel approx 40 HK$. Train every 12 min, 20 min traveltime, plus 10-15 min for taxi to hotel
Urban (red) Taxi charge (one way): 300.00 HKD (~$38 USD / 30min) (link to HKG Taxi rate charts)
Private transfer ~$99-$110 USD / 30min one way ( link)

Dining:

Lobby Lounge: 7 am - 1230 am
Harbourside: 6 am - 1230 am, casual dining (breakfast and lunch buffet, seafood dinner buffet 6 - 1030 pm, Sunday Champagne brunch 1130 am - 3 pm)
NOBU Restaurant: 1200 - 230 pm, 6 - 11 pm (new style Japanese)
Rech by Alain Ducasse: 6 pm - 11 pm (French seafood)
The Steakhouse Winebar and Grill: 6 - 11 pm (International beef & wines)
Yan Toh Heen: 12- 3 pm, 6 - 1130pm (2 Michelin stars Cantonese)

Services:

Concierge 24 hrs (Louis Baleros, Chief Concierge)
House Doctor available
Full Business Centre (staffed, secretarial services)
Fitness Centre
Spa
Limousine service
Laundry daily same day service

“The outdoor swimming pool will undergo annual maintenance from January 22 - February 8, 2018 inclusive, with the outdoor spa pool.” and “The outdoor spa pools will undergo annual maintenance from February 26 - March 8, 2018 inclusive, with the outdoor swimming p” (sic).
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Old Nov 10, 13, 4:11 pm
  #421  
 
Join Date: Oct 2010
Location: USA
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Originally Posted by FF#1 View Post
plan to stay at IC Hong Kong in December, I am a Ambassador and plan to use BOGOF certificate.

What room to book to have some probability for an upgrade to a suite?

How much for Club access?
city view upgrades to city view

harbor view upgrades to harbor view

DELUXE HARBOUR VIEW -> DELUXE JUNIOR SUITE
DELUXE JUNIOR SUITE -> EXECUTIVE STE FULL HARBOR VIEW

The breakfast buffet at the Harbour Side Restaurant is not to miss!
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Old Nov 11, 13, 2:36 am
  #422  
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Originally Posted by IAN-UK View Post
I don't like the hotel: but that's just me. The one time I stayed, the mercenary style of the reception crew depressed me - it was like that TV ad "hmmmm did you enjoy the view ?($$$$$$$$$$$$$$)".
If you are RA, you should check in over at the VIP desk. They are super nice IME.
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Old Nov 11, 13, 6:50 am
  #423  
 
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Originally Posted by view-with-a-room View Post
city view upgrades to city view

harbor view upgrades to harbor view

DELUXE HARBOUR VIEW -> DELUXE JUNIOR SUITE
DELUXE JUNIOR SUITE -> EXECUTIVE STE FULL HARBOR VIEW

The breakfast buffet at the Harbour Side Restaurant is not to miss!
Thanks, did read the thread but did not clearly get their room levels.

Any idea how much for the nice breakfast?
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Old Nov 11, 13, 8:39 am
  #424  
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Originally Posted by FF#1 View Post
Any idea how much for the nice breakfast?
It ain't cheap! Personally I've seen the view hundreds of times and I prefer the little hole in the wall noodle shops of Kowloon. But if it is your first time it's probably worth splurging on breakfast and the awesome view.
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Old Nov 11, 13, 9:17 am
  #425  
 
Join Date: Oct 1999
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Originally Posted by FF#1 View Post
Thanks, did read the thread but did not clearly get their room levels.

Any idea how much for the nice breakfast?
HK$320 plus 10 percent service.
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Old Nov 11, 13, 11:01 am
  #426  
 
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Originally Posted by FF#1 View Post
Thanks, did read the thread but did not clearly get their room levels.
Post 344 could have answered your main question

I would go for the lunch buffet and not the breakfast. Same view, very nice international food spread. Not much more expensive.
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Old Nov 12, 13, 1:38 am
  #427  
 
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Originally Posted by chrisksc View Post
This post was copied from the Royal Ambassador Experience Thread to have a reference for the discussion about this post, which seems to fit better in the IC Hong Kong master thread than in the the RA Experience Thread

FLYGVA
co-moderator IHG Forum



What is your Priority Club status?
Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Definitely Not! Rather disappointed.

Which room did you book and which upgrade did you receive?
Booked using Reward Nights was "upgraded" to City View Superior room WITHOUT RA benefits.

[.....
Handed in the Feedback form during check-out indicating not happy with the stay/service and it has been 1 week since and still no follow-up.

...
I also found that they didn't respond to the feedback form. I complained via the IHG site and got a very good response from someone high up.

It's worth a try for you. The staff at the Intercont HK were generally useless in addressing complaints whilst I raised them whilst staying there, and I felt they were rather insincere as well.

The chief concierge seems a rather arrogant chap as well and also gave me wrong info about fruit markets...
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Old Nov 12, 13, 11:28 am
  #428  
 
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Originally Posted by stimpy View Post
It ain't cheap! Personally I've seen the view hundreds of times and I prefer the little hole in the wall noodle shops of Kowloon. But if it is your first time it's probably worth splurging on breakfast and the awesome view.


Completely agree with this. Especially if you have been having hotel breakfasts the past weeks before coming to HK - save the money on buffet breakfast and head for the local food.
If anything can make up for the smog / intense crowds (of somewhat not so friendly and courteous people) / dirty streets, it would be the food. Though be prepared for the not so stellar service.
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Old Nov 13, 13, 6:04 am
  #429  
 
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Originally Posted by view-with-a-room View Post
city view upgrades to city view

harbor view upgrades to harbor view

DELUXE HARBOUR VIEW -> DELUXE JUNIOR SUITE
DELUXE JUNIOR SUITE -> EXECUTIVE STE FULL HARBOR VIEW

The breakfast buffet at the Harbour Side Restaurant is not to miss!
I'm surprised that no one has complained to AMB about this hotel not providing a proper "Suite" upgrade for RAs. According to the T&Cs RAs are entitled to a "Suite" upgrade and a "Junior Suite" is definitely not a proper suite as it has no separate bed room.

I have not stayed at any IC as a RA where they upgraded me to anything less than a full proper suite and I wouldn't consider Junior Suite upgrades to be in the spirit of the RA upgrades program.
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Old Nov 13, 13, 9:09 am
  #430  
 
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Originally Posted by Sydfly View Post
I'm surprised that no one has complained to AMB about this hotel not providing a proper "Suite" upgrade for RAs. According to the T&Cs RAs are entitled to a "Suite" upgrade and a "Junior Suite" is definitely not a proper suite as it has no separate bed room.

I have not stayed at any IC as a RA where they upgraded me to anything less than a full proper suite and I wouldn't consider Junior Suite upgrades to be in the spirit of the RA upgrades program.
Maybe for you they can call it an Executive Room, like at IC Kiev, one larger undevided/non-partitioned room, the next type up from King Club Rooms.
Quoting t+c's which do not guarantee us RA's a Suite
"An upgrade to an Executive room, Club InterContinental room or a Suite for Royal Ambassadors at check-in is guaranteed. Where a Club InterContinental room is given, Club lounge access must also be given"


Had similar large single rooms called either Junior suite or Studio Suite at eg London Park Lane, IC Amstel. IC Manila, IC Paris Le Grande
Only proper 2-room Junior Suites based on reservation descriptions I remember are IC Berlin and IC Bucharest.
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Old Nov 13, 13, 10:18 am
  #431  
 
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Originally Posted by Sydfly View Post
I'm surprised that no one has complained to AMB about this hotel not providing a proper "Suite" upgrade for RAs. According to the T&Cs RAs are entitled to a "Suite" upgrade and a "Junior Suite" is definitely not a proper suite as it has no separate bed room.

I have not stayed at any IC as a RA where they upgraded me to anything less than a full proper suite and I wouldn't consider Junior Suite upgrades to be in the spirit of the RA upgrades program.
Be careful what you ask for. A RA is not entitled to a suite, but to an executive room, a club room or a suite. Considering that a junior suite is more than an executive room, a junior suite should do the trick. And I have staid in close to 50 IC hotels worldwide. And their are several, in particular in North America, but in Europe too, that give you by far less than a Junior suite.
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Old Nov 13, 13, 10:28 am
  #432  
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Originally Posted by Flying Lawyer View Post
Be careful what you ask for. A RA is not entitled to a suite, but to an executive room, a club room or a suite. Considering that a junior suite is more than an executive room, a junior suite should do the trick. And I have staid in close to 50 IC hotels worldwide. And their are several, in particular in North America, but in Europe too, that give you by far less than a Junior suite.
This is true. At some IC's a Junior Suite is two or more levels above an Executive room.
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Old Nov 13, 13, 6:26 pm
  #433  
 
Join Date: Jul 2002
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Hm, I'm obviously staying at different ICs (mainly AU/NZ and some selected ones in US/Europe/Asia). I guess, if they don't upgrade me to a proper suite I always opt for Club access instead, but in the case of HKG IC this doesn't seem to be an option either.

I'm avoiding the IC in Melbourne now since they changed their upgrades to something they call "Junior Suites" and I really think the term "executive room" should not be part of the RA upgrade T&Cs. Hotels can just make up whatever they like into an "executive room" and how does this reward our loyalty?
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Old Nov 14, 13, 1:29 am
  #434  
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Originally Posted by Sydfly View Post
I'm avoiding the IC in Melbourne now since they changed their upgrades to something they call "Junior Suites" and I really think the term "executive room" should not be part of the RA upgrade T&Cs. Hotels can just make up whatever they like into an "executive room" and how does this reward our loyalty?
At many of the IC's I stay at, an Executive room is a significant upgrade from the cheapest "classic" room. In Europe you may be getting upgraded from a room that costs around €200 to a room that costs €500. That is a pretty good reward for my loyalty I think.

Even when I book the cheapest room in Hong Kong, I get a upgraded to a very nice, large and well appointed room. It's not a suite and it's facing the city, but still nothing to complain about when you look at the value and cost of the rooms.

And hotels cannot just "make up whatever they want" and call it an Executive room. The IC chain has standards plus the market is the ultimate decider.
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Old Nov 17, 13, 9:57 am
  #435  
 
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Returning from the excellent Conrad in Macao to Hong Kong to catch a flight out to Europe we decided to spend a weekend at the IC before checking in at the airport. The feeling was that once in a lifetime a room with a harbor view is a must. Booked a Deluxe Harbour View Room for the Fr/Sa night as a paid stay for an exorbitant price, second night as points. At check in I was offered to stay the second night in the same room for a copay of the equivalent of US$ 100.00, which I agreed to. I told I got upgraded, I am still not sure. Room itself was smallish, the view was nice but nothing to get overly excited about. The "ledge" between the window and the side of the building was coming apart, paint peeling and was unpleasant to look at. This is our tenth or so stay at an IC worldwide and we have yet to experience a "woow" factor. It is advertised as the luxury brand, but besides a grandiose lobby which sometimes seems to be too grandiose,nothing is there to "floor" us. The rooms are small, the decor leaves a lot to wish for and the rates are not inexpensive to put it mildly. Well, we did the harbor view in Hong Kong, next time it's back to the CP in Kowloon.
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