IC Madrid Master Thread [merged]
Feb 14, 2013, 4:06 pm
#61
Join Date: Jan 2007
Posts: 168
I just checked out of the IC Madrid yesterday. Couple of comments.... Booked a Deluxe room and was upgraded to a Club room as an RA. The rooms are fine, nothing special and Mini bar is fine.
Note: I was told that RA's were NO LONGER receiving Club at this location! I spoke to the person directly in the club lounge and she advised that they had been giving this benefit "incorrectly" in the past. They were falling in-line with the IC London ect to have consistency across the brand. Well, this isn’t the consistency that I would look for; she mentioned that they now discounted the rate to 55Euro per night to RA's. I explained that most IC's in Asia, as well as in Europe do provide the benefit!! I wouldn’t have stayed here unless Club was included as a benefit. Lots well-priced options this time of year. (I will do a post under RA later)
This was my first stay at the IC Madrid and was just going off what other have reported regarding club access. I advised that my business partners had stayed here in the past and always received the club benefits. After a pretty long discussion, she advised that since it was a single night she would waive it as a goodwill gesture. Hope my experience was an out of the ordinary but I am sure from the conversation it is a change in benefits.
Decent stay overall, just don’t like fighting for benefits. A Hilton downtown would make my options better...
Once again, my stay was fine....but without club benefits I wont be back.
Note: I was told that RA's were NO LONGER receiving Club at this location! I spoke to the person directly in the club lounge and she advised that they had been giving this benefit "incorrectly" in the past. They were falling in-line with the IC London ect to have consistency across the brand. Well, this isn’t the consistency that I would look for; she mentioned that they now discounted the rate to 55Euro per night to RA's. I explained that most IC's in Asia, as well as in Europe do provide the benefit!! I wouldn’t have stayed here unless Club was included as a benefit. Lots well-priced options this time of year. (I will do a post under RA later)
This was my first stay at the IC Madrid and was just going off what other have reported regarding club access. I advised that my business partners had stayed here in the past and always received the club benefits. After a pretty long discussion, she advised that since it was a single night she would waive it as a goodwill gesture. Hope my experience was an out of the ordinary but I am sure from the conversation it is a change in benefits.
Decent stay overall, just don’t like fighting for benefits. A Hilton downtown would make my options better...
Once again, my stay was fine....but without club benefits I wont be back.
Feb 17, 2013, 12:43 am
#62
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
Sounds like you talked to Mrs. Gari Manager of Club no service at the hotel, I remembered her name because I was going to write IC about how rude she was to the chap in the club but as usual I was to busy to pen it. Funny thing is double upgrade puts you in a suite right ? so you paid for the upgrade in theory by not booking a standard room. This is a hotel that does not understand customer service and the effect on repeat business. I have dissuaded plenty of people from booking here and will continue to do so after reading your email. Funny thing is if you stay at the two hotels in Murcia a few hours out wow they have customer service down. I really enjoyed my time Murcia and Cartegna, the service, town and people all out of this world experience.
Feb 17, 2013, 12:47 am
#63
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
I probably shouldnt have confused this by posting RA comments here......[/QUOTE]
That's ok...I got upgraded to a club room a few times in London but without club access so the 2nd CP I complained to them and they gave me access.
Feb 17, 2013, 12:50 am
#64
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
Feb 17, 2013, 3:42 am
#65
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
(posting from the Club at Le Grand hotel, still a friend to RA's)
Feb 18, 2013, 4:43 am
#66
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
Feb 18, 2013, 7:36 am
#67
Join Date: Oct 2011
Location: Astraveln
Programs: AA ex Plat, IC Plat , Hilton Diamond
Posts: 491
No, it is an RA only benefit..... 8am checkin. Still Club is at the top of my list for IC's and if not offered I revert to Hilton when in London.
And yes, agree with Stimpy's comements this is one of the best benifits going. I used a 9am for Madrid..... But I have noticed that other chains are accomidating more. I have had good luck with HH recently
Ambassador's do get some late checkout benefit though...
And yes, agree with Stimpy's comements this is one of the best benifits going. I used a 9am for Madrid..... But I have noticed that other chains are accomidating more. I have had good luck with HH recently
Ambassador's do get some late checkout benefit though...
Feb 18, 2013, 4:11 pm
#68
Join Date: Jan 2007
Posts: 168
http://www.ichotelsgroup.com/interco...tg/hoteldetail
http://www.ichotelsgroup.com/interco...hb/hoteldetail
Feb 19, 2013, 2:48 am
#69
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
FYI I like those Murcia IC's too, but realize that if you go out of season they drop a lot of the staff. And you pretty much need a car in that area. And I too like Cartagena, any time of year.
Feb 19, 2013, 9:02 am
#70
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
Two Intercons A two or three hour train ride out, make sure you give yourself enough time to explore Cartegna. The service was night and day better than the IC Madrid
http://www.ichotelsgroup.com/interco...tg/hoteldetail
http://www.ichotelsgroup.com/interco...hb/hoteldetail
http://www.ichotelsgroup.com/interco...tg/hoteldetail
http://www.ichotelsgroup.com/interco...hb/hoteldetail
how long do I need to explore there, I only have 1 extra day in between Barcelona and Madrid. Is it better to fly or catch a train there.
Also how long does it take to get to Granada and Sevilla from there, is it worth going there.
Feb 19, 2013, 9:53 am
#71
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
Two Intercons A two or three hour train ride out, make sure you give yourself enough time to explore Cartegna. The service was night and day better than the IC Madrid
http://www.ichotelsgroup.com/interco...tg/hoteldetail
http://www.ichotelsgroup.com/interco...hb/hoteldetail
http://www.ichotelsgroup.com/interco...tg/hoteldetail
http://www.ichotelsgroup.com/interco...hb/hoteldetail
Feb 19, 2013, 10:04 am
#72
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
You should check here http://www.flyertalk.com/forum/inter...re-murcia.html and here http://www.flyertalk.com/forum/inter...lf-resort.html for more details.
Feb 19, 2013, 2:40 pm
#73
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,963
I was not exactly impressed by quality of service at both ICs in Murcia.
And always received warm welcome at IC Madrid.
I do hope it will be the same during my next stay (In 4 weeks).
Feb 19, 2013, 8:44 pm
#74
Join Date: Jan 2007
Posts: 168
I would recommend a car, yes they do drop staff during quiet season. I found them still very responsive and so friendly compared to Madrid. They helped us plan two really awesome days exploring the area. Teh staff at the restaurant was great & they also gave us tips. I was upgraded to a large two room suite with breath taking views. I gave Madrid IC two chances and the feedback on this forum reaffirms what i saw with my own eyes they bicker with Royal Ambassadors. Luxury hotels shouldn't really bicker with any customer let alone a top tier clients. I plan on taking my business to the Westin Palace the next trip.
Feb 22, 2013, 9:41 am
#75
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
Two Intercons A two or three hour train ride out, make sure you give yourself enough time to explore Cartegna. The service was night and day better than the IC Madrid
http://www.ichotelsgroup.com/interco...tg/hoteldetail
http://www.ichotelsgroup.com/interco...hb/hoteldetail
http://www.ichotelsgroup.com/interco...tg/hoteldetail
http://www.ichotelsgroup.com/interco...hb/hoteldetail