Regent Phu Quoc [Master Thread]
#31
Join Date: Jan 2011
Location: Europe
Posts: 1,604
I would choose terrace pool villa. It's much bigger and really nice.
#32
Join Date: May 2005
Location: DCA
Programs: LH Sen
Posts: 125
I stayed there and specifically asked the front desk manager about this.
#34
Original Poster
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Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,858
Also curious to read about the lounge at this gorgeous property - very high on my want-to-travel list.
khabah
#35
Join Date: Jan 2011
Location: Europe
Posts: 1,604
Lounge is surprisingly small for a resort this size. It's comfortable though. Sadly i don't have pictures .I didn't feel that the lounge would have been great value if you don't spend your stay there and drink alcohol till you drop.
#37
Join Date: Jan 2011
Location: Europe
Posts: 1,604
Yes there is but the pool is part of a common area so it's not exclusively for the lounge. Actually there are two different wings in the main building. Both of the wings have really big and nice pool with a great view. One pool is close to the gym and other is close with the bar and lounge.
#38
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, AA PPro, Spire AMB
Posts: 1,625
You will need to book more than one room for children at the Regent. I think they will allow one kid 4 and under to stay in the room but above that you would need a two room suite combination, I think. Definitely check with the hotel prior to booking/arriving.
I stayed there and specifically asked the front desk manager about this.
I stayed there and specifically asked the front desk manager about this.
#40
Join Date: Nov 2021
Programs: IHG, Marriot, Emirates
Posts: 125
If you have the annual lounge membership, you'll gain access to the club lounge. It's one of the best I've encountered, even outshining most Ritz Carlton club lounges. They offer all-day dining and drinks, along with afternoon tea and evening canapés, and everything is wonderfully cooked to order.
#41
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 565
I checked in here today.
initially no mention of an upgrade and also amenity was automatic as points. Slightly odd.
I did ask about an upgrade and enquired why non were given or offered. They made the excuse that they were not aware of my status which I don’t buy as I made the booking on the IHG app. They then tell me that they do have rooms for upgrade but they only have one and a guest is arriving the next day so I would need to check out at 1000.
what a load of palava. I really dislike the dishonesty. Ultimately if they want to be apart of the IHG group they should abide by the T&Cs. Bottom line the upgrade was available yet they decline to offer it. It makes a mockery of the whole programme.
I will say that the resort is stunning and super smart. Its certainly catering to a certain crowd.
bottom line for me is it leave a a sour taste when they don’t abide by the so called offerings.
oh well. Another hotel off my list
initially no mention of an upgrade and also amenity was automatic as points. Slightly odd.
I did ask about an upgrade and enquired why non were given or offered. They made the excuse that they were not aware of my status which I don’t buy as I made the booking on the IHG app. They then tell me that they do have rooms for upgrade but they only have one and a guest is arriving the next day so I would need to check out at 1000.
what a load of palava. I really dislike the dishonesty. Ultimately if they want to be apart of the IHG group they should abide by the T&Cs. Bottom line the upgrade was available yet they decline to offer it. It makes a mockery of the whole programme.
I will say that the resort is stunning and super smart. Its certainly catering to a certain crowd.
bottom line for me is it leave a a sour taste when they don’t abide by the so called offerings.
oh well. Another hotel off my list
#42
Join Date: Nov 2021
Posts: 186
I checked in here today.
initially no mention of an upgrade and also amenity was automatic as points. Slightly odd.
I did ask about an upgrade and enquired why non were given or offered. They made the excuse that they were not aware of my status which I don’t buy as I made the booking on the IHG app. They then tell me that they do have rooms for upgrade but they only have one and a guest is arriving the next day so I would need to check out at 1000.
what a load of palava. I really dislike the dishonesty. Ultimately if they want to be apart of the IHG group they should abide by the T&Cs. Bottom line the upgrade was available yet they decline to offer it. It makes a mockery of the whole programme.
I will say that the resort is stunning and super smart. Its certainly catering to a certain crowd.
bottom line for me is it leave a a sour taste when they don’t abide by the so called offerings.
oh well. Another hotel off my list
initially no mention of an upgrade and also amenity was automatic as points. Slightly odd.
I did ask about an upgrade and enquired why non were given or offered. They made the excuse that they were not aware of my status which I don’t buy as I made the booking on the IHG app. They then tell me that they do have rooms for upgrade but they only have one and a guest is arriving the next day so I would need to check out at 1000.
what a load of palava. I really dislike the dishonesty. Ultimately if they want to be apart of the IHG group they should abide by the T&Cs. Bottom line the upgrade was available yet they decline to offer it. It makes a mockery of the whole programme.
I will say that the resort is stunning and super smart. Its certainly catering to a certain crowd.
bottom line for me is it leave a a sour taste when they don’t abide by the so called offerings.
oh well. Another hotel off my list
seems like they rather leave the rooms empty than to upgrade guests.
same for my experience, did not mention anything about upgrade when i checked in and was given what i booked
#43
Join Date: Nov 2012
Location: Germany
Programs: IC Dia, Hyatt Globlist, Hilton Gold, Star Alliance Gold, Emirates Gold, BA Gold
Posts: 565
Same here. There are rooms online above the base level.
I really do not like the dishonesty and excuses. That’s what bothers me. It really leaves a sour taste and makes me want to leave. when I enquired about an upgrade there was this panic, omg, he asked. What shall we do.
The resort is new and snazzy but it’s a long walk to the pool.
The sea is a nasty brown colour so not exactly inviting.
I will contact the IHG diamond line and tell them my displeasure. It’s a matter of principle. If the room is not available no problem. If it is then they should a give it.
I really do not like the dishonesty and excuses. That’s what bothers me. It really leaves a sour taste and makes me want to leave. when I enquired about an upgrade there was this panic, omg, he asked. What shall we do.
The resort is new and snazzy but it’s a long walk to the pool.
The sea is a nasty brown colour so not exactly inviting.
I will contact the IHG diamond line and tell them my displeasure. It’s a matter of principle. If the room is not available no problem. If it is then they should a give it.
#44
Join Date: Oct 2016
Posts: 356
I have an upcoming stay and even though the hotel looks nice, what put a sour taste and bad first impression is that they are trying to charge a fee of 575k vnd/day for my 4yo daughter (their “children policy”). That is for her to sleep on existing bedding, no rollaway. We have not experienced this sort of policy and have travelled extensively the past two years. And none of the other hotels we are staying at in Vietnam (the IC next door, Park Hyatt Saigon, IC Saigon, Sheraton Can Tho) have this policy/fee. Have we just not stayed at resorts with kids club? Is that what the fee is for and is this a common fee?
#45
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 11,222
I can understand your disappointment at not receiving an upgrade.
But aren't the basic rooms 78m2 suites, which isn't exactly small (besides, the superior category is usually sold at almost double the price of the basic room).
I have no doubt, however, that you will enjoy your stay in this beautiful hotel.
But aren't the basic rooms 78m2 suites, which isn't exactly small (besides, the superior category is usually sold at almost double the price of the basic room).
I have no doubt, however, that you will enjoy your stay in this beautiful hotel.