Apr 30, 2019, 12:23 pm
Last edit by: craigthemif
A new season and a new IHG Accelerate promotion. Answers to some Frequently Asked Questions below:
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Other than the tasks for redeeming points and point + cash reservations, tasks are generally very stackable. Enjoy the game of figuring out how to get the most out of the least amount of nights and money.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/gb/en/offers/accelerate2019
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
For a task that says 'Stay X number of times at a Holiday Inn Express' (or Holiday Inn, Intercontinental, etc.) each stay must be at a different property for it to fully credit rather than staying at the same property multiple times.
An award stay only counts toward a task that specifically requires an award stay and will not count toward other tasks and night requirements for the purposes of the promotion. (Award stays do count toward general elite qualification, but that's outside this promotion)
'Redeem points' award nights only count for the 'redeem points' task and no other tasks. (example- an award night does not count toward 'Stay X number of nights')
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
Other than the tasks for redeeming points and point + cash reservations, tasks are generally very stackable. Enjoy the game of figuring out how to get the most out of the least amount of nights and money.
Doing a points + cash booking and then cancelling it does NOT trigger a 'buy points' task completion. A 'buy points' task is a points transaction that is processed through points.com
The 'pay with your IHG credit card' task has typically been very slow to post. If it does within about two weeks of completing a stay, that's relatively quick, and it will often be several weeks beyond that, depending on when your statement closing date is and how IHG's system sweep is timed.
Some offers require booking within the promotion period in addition to staying during the promotion period.
Registration & dashboard link:
https://www.ihg.com/content/gb/en/offers/accelerate2019
New Accelerate Promotion (May 01, 2019 - August 31, 2019
Aug 18, 2019, 10:17 am
#346
Formerly known as fsa_ea
Join Date: Dec 2004
Location: Up in the Air
Programs: UA GS/1MM,AS 75k,NK GLD,AA 2MM,DL 2MM,LH FT,AY PLT,IC RA,FMT LT PLT,HYT GLB,HLT DIA,MRT GLD,HRTZ PC
Posts: 2,229
I completed all 5 of my tasks 1 week ago. but my achievement bonus shows 80% and I have not received the achievement bonus points. I do not have a C+P stay as a task.
Aug 18, 2019, 10:59 am
#347
Formerly known as fsa_ea
Join Date: Dec 2004
Location: Up in the Air
Programs: UA GS/1MM,AS 75k,NK GLD,AA 2MM,DL 2MM,LH FT,AY PLT,IC RA,FMT LT PLT,HYT GLB,HLT DIA,MRT GLD,HRTZ PC
Posts: 2,229
Actually it was 2 weeks ago. A quick call just now got it manually adjusted.
Aug 20, 2019, 3:13 am
#348
Join Date: Mar 2004
Location: Berlin
Posts: 148
Seems a big risk on losing out on close to 50K achievement bonus points. I didn't have that task, but presumably for it to be a qualifying stay you had to actually stay. When you challenge IHG customer services they can be very inflexible on T & Cs even if you know you are right.
Hope it works out for you.
UKD
Hope it works out for you.
UKD
What do you mean, could IHG decuct this points if the system recgnise that my cash/Point stay will not be completed up to August,31 th ?
Aug 21, 2019, 4:03 am
#349
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
I had this yesterday and was expecting a bit of a battle. I realised too late that I'd made a cash and points booking but cancelled it and moved to a different date, hence the image showing completed but no detail underneath. But all fixed by IHG within 30 mins of contacting them and the bonus points were added to my account.
Aug 21, 2019, 11:06 am
#351
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I stayed at two Crowne Plazas last week and received a 2,000-point "Stay More, Earn More" bonus from the first but not the second. Anyone know what this is? I can't find any details for it. Thanks.
Aug 21, 2019, 3:53 pm
#352
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
In my case, that is how they coded the missing Accelerate points that were apparently manually added to my account today.
Aug 21, 2019, 3:57 pm
#353
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Aug 22, 2019, 6:01 am
#355
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,623
Q2? That's a while back now, isn't it? How long should I wait before claiming for my current stays, ending today?
EDIT - just to add to this, I have just seen that my account has been credited with both 4,500 and 6,000 points, labelled Make Every Stay Count Goodwill. So what's that all about, apart from the fact that not a single task has credited to my current Accelerate dashboard? These match the amounts offered for two tasks on the current Accelerate dashboard, namely Stay for Less and Earn (Book 1 stay(s) using Points & Cash and earn 4,500 bonus points) and Earn More, Faster (Earn 6,600 bonus points when you book 2 Bonus Points Package stays).
EDIT - just to add to this, I have just seen that my account has been credited with both 4,500 and 6,000 points, labelled Make Every Stay Count Goodwill. So what's that all about, apart from the fact that not a single task has credited to my current Accelerate dashboard? These match the amounts offered for two tasks on the current Accelerate dashboard, namely Stay for Less and Earn (Book 1 stay(s) using Points & Cash and earn 4,500 bonus points) and Earn More, Faster (Earn 6,600 bonus points when you book 2 Bonus Points Package stays).
Last edited by Concerto; Aug 22, 2019 at 3:18 pm Reason: new development
Aug 22, 2019, 5:13 pm
#356
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
So I have one offer that is do a P&C stay and another one that has 3 brands. I did a HIX P&C stay and thought it would count for one of the three brands, but now I'm realizing the P&C may not be qualifying for the brands. Does anyone know and can confirm?
Aug 22, 2019, 9:46 pm
#357
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
No! The X brands component requires paid stays.
Aug 23, 2019, 11:56 am
#358
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Aug 24, 2019, 9:25 am
#359
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
But still missing a stay once in June Extra bonus 2000 manual credit.